• Report to the Messaging Value Stream Agile Master • Provide second-line support for SMS, MMS, and SMS Firewall services • Review internal and external operational processes in order to optimize repair efficiency • Identify improvement opportunities and follow up on the implementation of improvement actions • Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required • Follow up on network and service availability and quality, performing proactive and reactive maintenance actions • Work closely with the Customer Care team to identify and resolve problems reported by customers • Perform incident management activities as well as planned works • Cooperate with vendors, monitor their performance, and ensure proper service delivery • Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams • Take part in guard duty services

• Installs and maintains cloud-based applications, systems, or associated infrastructures. • Responsible for Deploying and Configuring Cloud Networking Components: Virtual networks Routing Tables/User Defined Routes Azure Firewall Load balancers Application Gateways IPSec VPN/ExpressRoute Azure Bastion Azure DNS/Private Resolver Network Watcher Azure Front Door Azure API Management Network Security Groups • Responsible for Network Administration using Automation and Infrastructure as Code (IaC): Use of IaC tools Terraform, Bicep to deploy infrastructure changes Implement GitLab CI/CD pipelines for network changes • Troubleshooting, Support, Monitoring: Diagnose and resolve network issues in cloud environments. Provide support for connectivity problems, latency issues, and misconfigurations. Monitor network performance and availability using tools Azure Monitor, PRTG. Optimize network traffic by minimizing bottlenecks, reducing latency and ensuring optimal bandwidth utilization. • Collaboration: Work closely with DevOps, security, application teams on new network integrations and automation. Document network designs, configurations using Visio, Lucidchart for consumption.

Role Description The Network Engineer is a hands-on engineering role sitting at the intersection of network operations, client delivery, and infrastructure security. You will operate and evolve the networks that underpin our managed cloud platform, spanning a multi-tenant client estate, public cloud environments, and the global WAN that ties them together for hedge funds and asset managers across the UK and US. - Act as an escalation point for the service desk on all things network. - Take ownership of incidents end-to-end. - Partner with the wider engineering team to onboard new clients, harden security, and continuously improve resilience and automation. - Manage hybrid environments that extend on-premises networks into Azure and AWS. - Administer switches, routers, firewalls, VPNs, wireless, and proxies across heterogeneous client environments. - Work alongside engineers, architects, and the service desk in a matrix model. - Set the operational bar through disciplined change management, accurate documentation, and proactive risk management. - Work closely with the Director of Infrastructure and heads of departments across the organization. - Collaborate with Client Technology Managers, engineering, COE engineers, and the Cybersecurity team. - Focus on networking for our global hedge fund, asset management, and financial client base. - Participate in a scheduled on-call rotation covering weekends and public holidays. Qualifications - Experience in 1st and 2nd line roles supporting Windows servers, desktops, Active Directory, Microsoft 365 / Entra ID, and business applications. - Experience monitoring and supporting complex, client-facing environments with strict SLAs in an MSP, managed services, or multi-tenant context. - Proven ability to manage multiple concurrent client environments in a fast-paced, client-facing operations team. - Background working with hedge funds, asset managers, private credit funds, or financial services clients is strongly preferred. - Track record of taking ownership of complex incidents end-to-end and communicating clearly with both engineering teams and senior stakeholders. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule. Job Responsibilities - Network Operations and Incident Management - Be part of a dynamic team of engineers providing 24/7 support and managing the operation, performance, and availability of our internal systems and a multi-tenant client network estate. - Monitor, manage, and support global network infrastructures, switches, routers, firewalls, VPNs, wireless, and proxies, including vendor and carrier escalation. - Act as an escalation point for the service desk and L1 teams on network-related incidents, taking ownership through to resolution and keeping clients informed throughout. - Manage support tickets within SLAs, coordinate escalations with third-party vendors and circuit providers, and produce daily operational reporting. - Lead post-incident reviews and root-cause analysis on repetitive or high-impact incidents, and drive permanent fixes. - Participate in a scheduled on-call rotation covering weekends and public holidays. - Client Onboarding and Multi-Tenant Delivery - Onboard new clients into our managed cloud platform, designing, deploying, and validating LAN, WAN, wireless, VPN, and firewall configurations to company standards. - Provide networking infrastructure support across both UK and US clients, including hybrid environments that extend on-premises networks into Azure and AWS. - Administer site-to-site IPsec/GRE VPN tunnels and remote-access VPN, and execute firewall policy changes through a disciplined change-management process. - Coordinate with delivery, engineering, and project management teams in New York, London, Belgrade, the Philippines, and India in a follow-the-sun model. - Partner with the company’s Client Technology Managers and engineering leads on shared client engagements. - Security and Compliance - Uphold the security and compliance posture of client networks by following defined policies and supporting audit activity. - Partner with the Cybersecurity team on firewall policy reviews, vulnerability findings, and remediation work that touches the network layer. - Support DDQ, audit, and LP-driven evidence requests where they intersect with network controls. - Contribute to capacity planning for global circuits, cloud connectivity, and client growth. - Surface architectural risks and recurring issues to delivery leadership and the Director of Infrastructure. - Automation and Continuous Improvement - Build and maintain observability, dashboards, alerting, and runbooks to detect issues proactively. - Develop and implement automation tools and scripts to reduce repetitive work and improve consistency of network changes. - Maintain accurate Layer 1, 2, and 3 documentation for each client environment. - Drive consistent operational practices across the engineering function. - Ensure post-incident lessons learned are captured and improvements are fed back into runbooks, monitoring, and automation. - Cross-Regional Collaboration - Coordinate with delivery and engineering teams in a follow-the-sun model. - Align with the company’s Client Technology Managers, Cybersecurity, and SaaS department heads on shared client engagements. - Support new business initiatives by contributing network design input, sizing, and risk views to proposals, renewals, and platform expansion conversations. - Partner with cross-regional teams on client onboarding. - Identify opportunities where additional company services or platform capabilities could address a client’s network needs.

Role Description As a Network Engineer, you’ll design, implement, monitor, and manage local and wide area networks to ensure reliable connectivity and maximum uptime for users. You’ll develop and document network configurations, support the installation of new network infrastructure, and maintain and upgrade existing systems as needed. This role supports all remote airport stations and external buildings, including: - Equipment configuration - Circuit delivery - Ongoing performance monitoring to keep critical systems running smoothly This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work off-site: - Alaska - Delaware - New Jersey - North Dakota - South Dakota - Vermont - West Virginia - Wyoming - Puerto Rico U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Qualifications - Ability to analyze and resolve problems - Knowledge of hardware components, systems, software, and networking technologies - Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas - Skilled in partnering, negotiation, and communication in working with Business Customers and Technology support - Ability to prioritize effectively and take on multiple concurrent assignments - Ability to develop, present, and effectively communicate complex ideas and strategies - Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment - Skilled in troubleshooting, analyzing and resolving network traffic and issues - Preferred: Experience configuring and supporting Aruba SD WAN solutions - Preferred: Working knowledge of Cisco switching and routing technologies Requirements - Required: High School Diploma or GED - Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience - Intermediate level experience, fully functioning broad knowledge in: - Industry-related experience as a Network Engineer - Network hardware/platforms (Cisco IOS, Cisco NXOS) - Communication protocols (TCP/IP) and routing protocols - WAN connectivity - Network diagnostic, monitoring and analysis tools (e.g., Wireshark) Physical Abilities - Ability to perform work duties from limited space workstation/desk/office area for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards - Must be a U.S. citizen or have authorization to work in the United States - Must be at least 18 years of age - Must be able to comply with Company attendance standards - Must be able to travel and/or attend Company and non-Company facilities and remote locations as necessary Benefits - Competitive market salary from $114,200 - $126,900 per year depending on qualifications and experience - Fly for free on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - Competitive health insurance for you and your eligible dependents (including pets) - Health plan coverage options that start from the very first day of employment Explore more Benefits you’ll love: careers.southwestair.com/benefits Company Description Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.