Role Description The Network Engineer is a hands-on engineering role sitting at the intersection of network operations, client delivery, and infrastructure security. You will operate and evolve the networks that underpin our managed cloud platform, spanning a multi-tenant client estate, public cloud environments, and the global WAN that ties them together for hedge funds and asset managers across the UK and US. - Act as an escalation point for the service desk on all things network. - Take ownership of incidents end-to-end. - Partner with the wider engineering team to onboard new clients, harden security, and continuously improve resilience and automation. - Manage hybrid environments that extend on-premises networks into Azure and AWS. - Administer switches, routers, firewalls, VPNs, wireless, and proxies across heterogeneous client environments. - Work alongside engineers, architects, and the service desk in a matrix model. - Set the operational bar through disciplined change management, accurate documentation, and proactive risk management. - Work closely with the Director of Infrastructure and heads of departments across the organization. - Collaborate with Client Technology Managers, engineering, COE engineers, and the Cybersecurity team. - Focus on networking for our global hedge fund, asset management, and financial client base. - Participate in a scheduled on-call rotation covering weekends and public holidays. Qualifications - Experience in 1st and 2nd line roles supporting Windows servers, desktops, Active Directory, Microsoft 365 / Entra ID, and business applications. - Experience monitoring and supporting complex, client-facing environments with strict SLAs in an MSP, managed services, or multi-tenant context. - Proven ability to manage multiple concurrent client environments in a fast-paced, client-facing operations team. - Background working with hedge funds, asset managers, private credit funds, or financial services clients is strongly preferred. - Track record of taking ownership of complex incidents end-to-end and communicating clearly with both engineering teams and senior stakeholders. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule. Job Responsibilities - Network Operations and Incident Management - Be part of a dynamic team of engineers providing 24/7 support and managing the operation, performance, and availability of our internal systems and a multi-tenant client network estate. - Monitor, manage, and support global network infrastructures, switches, routers, firewalls, VPNs, wireless, and proxies, including vendor and carrier escalation. - Act as an escalation point for the service desk and L1 teams on network-related incidents, taking ownership through to resolution and keeping clients informed throughout. - Manage support tickets within SLAs, coordinate escalations with third-party vendors and circuit providers, and produce daily operational reporting. - Lead post-incident reviews and root-cause analysis on repetitive or high-impact incidents, and drive permanent fixes. - Participate in a scheduled on-call rotation covering weekends and public holidays. - Client Onboarding and Multi-Tenant Delivery - Onboard new clients into our managed cloud platform, designing, deploying, and validating LAN, WAN, wireless, VPN, and firewall configurations to company standards. - Provide networking infrastructure support across both UK and US clients, including hybrid environments that extend on-premises networks into Azure and AWS. - Administer site-to-site IPsec/GRE VPN tunnels and remote-access VPN, and execute firewall policy changes through a disciplined change-management process. - Coordinate with delivery, engineering, and project management teams in New York, London, Belgrade, the Philippines, and India in a follow-the-sun model. - Partner with the company’s Client Technology Managers and engineering leads on shared client engagements. - Security and Compliance - Uphold the security and compliance posture of client networks by following defined policies and supporting audit activity. - Partner with the Cybersecurity team on firewall policy reviews, vulnerability findings, and remediation work that touches the network layer. - Support DDQ, audit, and LP-driven evidence requests where they intersect with network controls. - Contribute to capacity planning for global circuits, cloud connectivity, and client growth. - Surface architectural risks and recurring issues to delivery leadership and the Director of Infrastructure. - Automation and Continuous Improvement - Build and maintain observability, dashboards, alerting, and runbooks to detect issues proactively. - Develop and implement automation tools and scripts to reduce repetitive work and improve consistency of network changes. - Maintain accurate Layer 1, 2, and 3 documentation for each client environment. - Drive consistent operational practices across the engineering function. - Ensure post-incident lessons learned are captured and improvements are fed back into runbooks, monitoring, and automation. - Cross-Regional Collaboration - Coordinate with delivery and engineering teams in a follow-the-sun model. - Align with the company’s Client Technology Managers, Cybersecurity, and SaaS department heads on shared client engagements. - Support new business initiatives by contributing network design input, sizing, and risk views to proposals, renewals, and platform expansion conversations. - Partner with cross-regional teams on client onboarding. - Identify opportunities where additional company services or platform capabilities could address a client’s network needs.