• Act as a true subject matter expert for the country • Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers. • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance. • Ensure full data integrity and quality • Accounting/reconciliations • Focus on KPIs and SLAs • Implement and improve processes • Mentor and support payroll specialists • Back up regional managers during times of absence

• Own end-to-end US PEO payroll operations, including on-cycle, off-cycle, and correction payrolls. • Ensure accurate handling of multi-state payroll, including work-state vs residence-state taxation under a co-employment model. • Oversee PEO-specific compliance areas, including: • Federal, state, and local tax withholdings and filings • SUTA/FUTA and state unemployment complexities • Workers’ compensation and benefits-related payroll deductions • Co-employment risk and client responsibility boundaries • Act as the final escalation point for high-risk payroll, tax, or compliance issues. • Lead and develop a team of PEO payroll specialists, providing coaching, feedback, and performance guidance. • Establish clear expectations around accuracy, timeliness, documentation, and ownership. • Review payroll outputs, reconciliations, and risk items to ensure operational quality. • Support onboarding, training, and skill progression for PEO payroll team members. • Define and maintain PEO payroll operating standards, SOPs, and control frameworks. • Identify operational gaps, risk patterns, and scalability issues; drive process improvements and automation where possible. • Partner with cross-functional teams to improve payroll workflows, controls, and client experience. • Provide regular updates on operational health, risks, escalations, and performance metrics. • Own incident management for PEO payroll issues, including root cause analysis and corrective action plans. • Ensure compliance with internal controls and external regulatory requirements.

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. Key Responsibilities Deliver payroll with precision and accountability: Consistently meet >99% of deadlines for assigned tasks while maintaining an accuracy rate of >99.5%. Implement strategic checks and controls to ensure compliance with regulatory standards and continuously refine processes to meet broader business goals. Manage and optimize the ticketing system (Zendesk): Take full ownership of the Zendesk queue with strategic oversight, ensuring tickets are assigned within 24 hours. Identify trends or recurring issues, addressing root causes to prevent future escalations and enhance long-term efficiency. Strategically Manage SOPs and internal resources: Take ownership of SOPs, checklists, and internal resources, not only ensuring they are updated but also leading efforts to optimize and improve these documents across teams, aligning them with company goals and best practices. Provide cross-team training, mentorship, and knowledge sharing: Proactively offer training and mentorship across teams, including Implementation and PCST, to standardize best practices and elevate operational effectiveness across departments. Take ownership of personal development by actively pursuing learning opportunities and sharing knowledge with the team. Foster a culture of continuous learning and improvement that drives operational excellence and long-term success. Proactive decision making and initiative: Demonstrate initiative in making informed decisions, often resolving issues independently. Proactively suggest solutions that have a broader impact on business operations, ensuring strategic long-term benefits. Global client support, communication, and stakeholder management: Provide comprehensive client support with a global perspective, ensuring follow-ups and problem-solving are handled efficiently. Focus on delivering long-term solutions that enhance client satisfaction and improve service delivery across regions. Demonstrate exceptional communication skills, building strong relationships with stakeholders at all levels. Provide clarity and insight in complex situations, acting as a trusted advisor for key business decisions. Lead global testing, projects, and cross-functional engagement: Actively seek opportunities to participate in global testing and high-impact projects, providing insights and leadership that extend beyond the immediate team or region. Engage with and support other teams across functions using collaboration tools like Slack, offering troubleshooting and guidance. Ensure effective execution, measurable results for global initiatives, and maintain strong communication across departments to resolve issues and drive success as a cross-functional senior specialist. What you bring Experience: Several years in regional or global payroll operations, with a solid understanding of global payroll best practices. Leadership: Passionate about managing teams with a hands-off approach, empowering individuals without micromanaging while fostering a collaborative work environment. Technical Skills: Proficient in payroll software tools such as SAP, Excel, and Google Sheets, using these tools to drive accuracy and operational efficiency. Problem Solving: Possesses an analytical mindset with strong problem-solving abilities, capable of addressing complex challenges and finding innovative solutions. Adaptability: Thrives in a dynamic, fast-paced international environment, consistently delivering impactful results while adapting quickly to changes. Efficiency: Constantly seeks opportunities to improve productivity, streamline processes, and optimize efficiency in all areas of work. Working Method: Comfortable working asynchronously and remote in a globally distributed team. Language Skills: Fluent in both written and spoken English. Practicals You'll report to: Associate Manager, Payroll Operations Team: Payroll Operations Team size: N/A Location : United States or Canada Start date: As soon as possible Application process Roughly 2 hours across 3 weeks Interview with recruiter Interview with Senior Manager, Payroll Operations Interview with future manager Bar Raiser Interview Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $33,300 — $112,300 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

• Process complex, high-volume bi-weekly payrolls for assigned business units • Audit HRIS payroll related records for accuracy • Manage set-up and processing for new hires, terminations, leave of absence cases • Verify accurate completion and post timesheets • Process and track employee garnishment notices • Perform various payroll accounting, auditing, analysis, and reporting tasks