• Respond to PDIS-related inquiries received via email • Create and manage tickets in FreshService ITSM for all requests • Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation • Escalate complex issues to Tier 2 or appropriate technical teams • Maintain accurate documentation of all interactions and resolutions in FreshService

Role Description Reporting to the IT Helpdesk Manager, the IT Support Helpdesk Technician is responsible for resolving any hardware and software problems of users working from home through phone calls, emails, and tickets. - Provide various software installation support on PCs and laptops. - Troubleshoot technical problems regarding hardware, operating systems, software, and network issues. - Create/disable user accounts, coordinate end-user access to systems, grant access to printers, shared drives, VPN, and Token. - Perform basic network troubleshooting tests to verify connectivity to systems. - Contribute to the success of various projects. Qualifications - Customer service champions! You will interact daily with end users possessing various levels of technological expertise. - Bilingualism, unilingual French or English. - Excellent written and verbal communication skills. - Ability to work a variety of shifts and overtime influenced by current business needs (including evenings, weekends, and holidays). - Experience in a technical support role or troubleshooting technical issues is an asset. - Previous call center and/or work-from-home experience is an asset. Requirements - Essential – Windows 11 - Essential – Microsoft Office suite / O365 - Asset – Protocol TCP/IP - Asset – Experience working with IP telephony - Asset – Experience with Antivirus and Encryption solutions - Asset – Experience with VPN / Token solutions

• Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals • Manage daily support operations, escalations, and SLAs for external client support • Improve service management, processes, automation, and first-call resolution • Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues • Oversee reporting, documentation, and client communications with ServiceNow • Provide hands-on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL)

Title: Sr. Lead, Enterprise Architecture (Security & Infrastructure) Requisition ID: 165825 Location: Remote, US Business Unit: Corporate Region: North America Employee Class: Full Time Employment Type: Salaried Job Description: Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. Purpose of Role The Under Armour Enterprise Architecture team is responsible for ensuring alignment between architectural roadmaps, business strategies, and supporting enterprise transformation activities. The team is currently seeking a Sr Lead Enterprise Architect with a specialization in Security and Infrastructure. This role helps ensure the application portfolio aligns with business needs, enterprise standards and industry best practices. The architect produces detailed documentation for applications, projects, processes, governance, patterns, principles and integrations. This role also partners closely with technical leaders, solution architects and stakeholders to ensure alignment, integrate new technologies, rationalize redundant applications, produce architecture roadmaps, provide insight into industry trends and drive innovation. The ideal candidate has extensive experience as a lead engineer or solutions architect in the Cyber Security and Infrastructure spaces (operations, compute & storage, networking and cloud infrastructure) as well as experience operating within TOGAF or similar Enterprise Architecture framework. Your Impact - Design scalable, secure, and high-performance solutions aligned with business goals - Develop technical architecture, data flows and diagrams for new initiatives, current state and target system architectures - Develop and socializes multi-horizon roadmaps and capability maps aligned to business strategy, value streams and funding cycles - Guide and educate on architecture strategy, integration standards, and industry trends across a varied composable commerce ecosystem - Communicate complex technical concepts to non-technical stakeholders - Mentor lead engineers and solution architects in modern architecture practices, composable design, and documentation quality - Translate business requirements into technical specifications - Build prototypes for new initiatives and evolving business needs - Assist in discovery and RFx processes - Support audit and compliance activities - Produce clear, auditable artifacts and lead architecture reviews - Contribute to cybersecurity, privacy and AI governance workflows – streamline intake, clarify decision criteria and reduce cycle time - Stay current with industry trends and hands on development Qualifications - 14 years of relevant experience OR Bachelor's degree+10 years of relevant experience OR Master's degree+8 years of relevant experience - Domain Expertise: Proven expertise architecting enterprise infrastructure solutions across production operations, compute and storage, networking, and cloud infrastructure. Deep understanding of reliability, scalability, observability, resiliency, disaster recovery, and secure operating patterns across on-prem, SaaS, and hybrid environments. Experience with cloud platforms, core infrastructure services, network architecture, automation, and governance practices that enable stable, highly available, and supportable enterprise systems. - Technical Proficiency: Skilled in performance engineering, observability, secure system design (zero-trust, privacy), relational databases, Git, command line, and modeling tools. - Strategic Influence: Effective at aligning cross-functional stakeholders, driving consensus in matrixed environments, and connecting architecture decisions to business outcomes and value realization. - Global Systems Leadership: Experience launching and supporting highly available, mission-critical systems worldwide; familiar with RFx processes and enterprise-grade resiliency patterns. - Communication & Storytelling: Exceptional ability to translate complex technical topics for non-technical audiences through clear writing and executive-level storytelling. Can assess and understand technology’s business impacts and optimize the user journey for a seamless experience. Workplace Location - Location: Candidates must reside within a commutable distance to our corporate headquarters in Baltimore, Maryland, as periodic on-site attendance may be required - Travel: Possible travel to regional offices, conferences, and trainings - Sponsorship Eligibility: UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time. Relocation - No relocation provided Base Compensation $155,000.00-$200,000.00 USD Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package. Benefits & Perks - Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community - Under Armour Merchandise Discounts - Competitive 401(k) plan matching - Maternity and Parental Leave for eligible and FMLA-eligible teammates - Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being Our Commitment to Equal Opportunity At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives.