ATA
Remote Jobs
Digital-first supply chain solutions, powered by incredible humans.
2 Jobs
• Respond to PDIS-related inquiries received via email • Create and manage tickets in FreshService ITSM for all requests • Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation • Escalate complex issues to Tier 2 or appropriate technical teams • Maintain accurate documentation of all interactions and resolutions in FreshService
• Respond to PDIS-related inquiries received via email • Create and manage tickets in FreshService ITSM for all requests • Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation • Escalate complex issues to Tier 2 or appropriate technical teams • Maintain accurate documentation of all interactions and resolutions in FreshService
