• Serves as a strategic FP&A partner to the Personal Lines organization, leading complex financial and operational analyses, driving resolution on critical issues, and delivering insights that inform business decisions. • Collaborates across functions and with senior leadership to align on priorities, address emerging trends, and strengthen the connection between finance and the business. • Support planning, forecasting, reporting, departmental budgeting, project finance, and ad hoc financial analysis. • Develop financial models, what-if scenarios, and decision-support analytics to help Personal Lines leadership evaluate business tradeoffs, planning assumptions, investment priorities, and financial outcomes. • Partner cross-functionally with Personal Lines, Finance, and project teams to translate business drivers, operational trends, and strategic initiatives into clear financial insights and recommendations. • Identify and implement opportunities to improve FP&A processes, reporting efficiency, forecasting accuracy, and analytical capabilities, including appropriate use of AI and automation tools. • Partners with senior level executives to initiate solutions or new approaches to address opportunity trends or significant issues involving financial analysis and planning.

• Lead the company's long-range strategic financial planning process • Partner with executive leadership to evaluate and execute on strategic initiatives, including new product launches, and market expansion • Serve as a trusted financial advisor to Product Leadership and other senior leaders across the organization, providing financial insights, and supporting their decision-making • Develop and maintain key performance indicators (KPIs) and financial models for strategic initiatives to track performance, identify trends, and provide actionable insights • Build and maintain complex financial models to support business case analysis, and long-range scenario planning • Implement a product P&L reporting process to assess performance, identify profitability drivers, and support product lifecycle decisions on an ongoing basis • Conduct in-depth analysis of market trends, competitive landscapes, and industry dynamics to inform financial strategy and business planning

Title: Senior Investigator Professional Standards and Conduct Location: Australia Reference number req51394 Occupation Human Resources and Recruitment Work type Full-Time Location Sydney City Salary Information $129,464 - $142,665 base + super Job Description: Senior Investigator Professional Standards and Conduct Clerk Grade: 9/10 Employment Type: Ongoing, Full-time 35 hours per week and creation of a Talent Pool Location: Haymarket, hybrid working working arrangements including office attendance Professional Standards and Conduct Team, People Services, People & Culture, Department of Customer Service The People & Culture division at the Department of Customer Service has an exciting opportunity for a Senior Investigator to join our dynamic Professional Standards and Conduct team. About the Role We are seeking a highly skilled and principled Senior Investigator to lead and manage complex misconduct investigations and provide expert advice on professional standards and conduct matters. This role is pivotal in ensuring that ethical behaviour is embedded across the organisation and aligned with NSW Government values, legislation, and departmental policies. Key Responsibilities - Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct. - Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability. - Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development. - Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments. - Build strong relationships across the business to embed professional conduct practices and support organisational objectives. - Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes. About You - You are a trusted advisor with a strong background in investigations, ethics, and professional standards. You bring: - Relevant qualifications and/or demonstrated experience in investigations, case management, and applying legislation. - Exceptional analytical and communication skills, with the ability to translate complex concepts into clear, actionable advice. - Proven ability to manage sensitive matters with discretion, integrity, and sound judgement. - A collaborative mindset and commitment to continuous improvement. Why Join Us? - Be part of a team that values integrity, transparency, and accountability. - Work in a dynamic environment where your expertise directly contributes to public trust and organisational excellence. - Enjoy flexible working arrangements and professional development opportunities Targeted Question Please provide evidence of leading a workplace investigation from end to end. In your response, outline how you ensured procedural fairness and legislative compliance, provided clear advice to senior stakeholders, and managed ethical or organisational risk. Please note, interviews will be held in person in our Haymarket office from June 2026 Salary Grade 09/10, with the base salary for this role starting at $129464 base plus superannuation Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. For more information, please visit Information on some of the different types of disabilities nformation on adjustments available for the recruitment process Application contact details If you have questions or would like to learn more about this role, please reach out to the contact below:

Role Description This is a rare finance role — one where the work goes well beyond variance reporting and budget cycles. This role exists because GTM financial sophistication is both one of the largest gaps and one of the highest-leverage investments the finance function could make. As the primary financial business partner to Duetto's Sales and Marketing organisations, you'll own the analytical infrastructure behind every major go-to-market investment decision: - Unit economics - Scenario modelling - Revenue intelligence - Executive narratives that shape leadership's growth perspective As with the rest of Duetto’s finance team, you'll be expected to bring AI into the workflow — using tools like Claude to automate reporting, accelerate scenario analysis, and raise the analytical bar across the GTM stack. Qualifications - 6–10 years in FP&A, Strategic Finance, or Investment Banking, with meaningful focus on SaaS GTM metrics and commercial finance - A genuine orientation toward AI-augmented work - Demonstrated mastery of financial modelling - Deep fluency in SaaS unit economics and GTM motion - Hands-on experience with an enterprise FP&A platform - Proven ability to synthesise complex financial data into executive-level narratives Requirements - Experience in a private equity-backed or high-growth SaaS B2B environment - Proficiency with Excel, Google Suite, Salesforce, and NetSuite in a finance context - Familiarity with data visualisation or BI tools - Hospitality technology industry experience Benefits - Finance with genuine strategic influence - AI is already in the workflow - The problems are genuinely interesting - A seat at the table - Growth-stage energy with market-leader credibility Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools that goes beyond room pricing to give hotels, resorts, and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve.