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Capita

Capita is a leading provider of business process services, driven by data, technology and people. #CreatingBetter

Trainee Pension Administrator

AdministrationAdministrationFull TimeRemoteEntry LevelTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

13 days ago

Salary

£25.2K / year

Seniority

Entry Level

High SchoolEnglish

Job Description

Trainee Pension Administrator

Capita

• Working towards the overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements. • Processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections and dealing with Multiple Exception reports. • Being available to answer member queries within the agreed SLA targets across multiple communication channels. • Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies. • Taking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability. • Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.

Job Requirements

  • Proven experience in administration, ideally within a pensions OR casework environment (must be evident on CV).
  • Excellent numeracy skills, with a GCSE Grade C/4 or above (or equivalent) in both Maths and English.
  • Proven experience in performing manual calculations with accuracy and confidence.
  • Strong communication skills, including clear and professional written communication across various channels such as web chat.
  • Excellent data entry skills, with the ability to work efficiently under pressure and meet tight deadlines.
  • High level of accuracy and attention to detail, with a strong focus on quality.
  • Confident in using a range of IT software, including Microsoft 365 applications.
  • Organised and methodical approach to managing tasks and responsibilities.
  • Positive and proactive attitude, with a genuine willingness to learn and grow.
  • Able to work independently as well as collaboratively within a team.

Benefits

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

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