Role Description EHS Support is seeking a Team Administrator / Document Specialist to provide business, administrative and marketing support to the EHS Support team, focusing on the Australian and New Zealand Operations, with backup support to the USA Operations. The successful candidate will be a resourceful, self-starter, proficient in Microsoft Word with a strong grasp of English grammar and strong interpersonal skills. Our future team member is a detail oriented, tech-savvy, multi-tasker with the determination and drive to ensure excellence in internal customer service and external deliverables down to the very last page. Document Specialist responsibilities (approximately 40% of role): - Advanced use of MS Word with a demonstrated ability to follow templates, apply styles and format new and existing documents per the EHS Support Style Guide. - Proofread and edit documents for correct grammar, structure, clarity, and consistency. - Convert documents to PDFs with bookmarks, including tables, figures, and appendices. - Collaborate with Project Managers to understand deliverable requirements, including deadlines, formats, and structure. Team Administrator responsibilities (approximately 50% of role): - Update and manage information on the team OneNote and SharePoint sites. - Coordinate input for large proposals and input standard company information. - Train new hires on internal administrative processes. - Set up SharePoint filing systems for new projects according to company filing structure. - Gather HSE statistics for input into client databases. - Manage company information within procurement systems including ISN, Avetta and Ecovadis. - Develop and maintain internal training and supplier registers. - Occasionally review and format presentations in MS PowerPoint. - Occasionally organise travel and functions. - Ad hoc duties as they arise including stationery orders and office maintenance coordination. Marketing Support responsibilities (approximately 10% of role): - Support branding and marketing initiatives. - Support with summarising project information and staff experience into short extracts for external branding. - Formatting and proof-reading brochures and other marketing materials. Qualifications - 5-10+ years’ experience in similar role preferred. - Ability to work independently and prioritise tasks appropriately. - Experience in document formatting and an eye for presentation. - Experience in proofreading documents. - Experience in writing short extracts is desirable but not essential. - Tech-savvy with an ability to learn new software, processes, and platforms. - A desire to grow and expand knowledge, take on new challenges, and advance skillset. - Prior experience with environmental and remediation projects is highly desirable but not essential. - Bachelor’s degree in a relevant field is desirable but not essential. Benefits - Flexible working arrangements to support a healthy work–life balance. - A competitive salary package that reflects your skills and expertise. - Employee referral benefits. - Bonuses to reward you for helping grow our team. - An opportunity to participate in revenue sharing. - A structured mentoring program designed to support your professional and career development. - Paid parental leave to support you and your family. - Opportunities to work on diverse and challenging projects that expand your experience and capabilities. - A collaborative, employee‑owned business with strong values and accessible leadership. - Regular social events and a vibrant team culture that makes coming to work enjoyable. - Clear pathways for career progression and growth, tailored to your goals.

• Build and configure page layouts, record types, and Lightning pages in Salesforce Service Cloud • Create case management workflows: case creation from inbound channels, assignment rules, escalation rules, and auto-response templates • Design screen flows for guided task completion (e.g., prior authorization workflow, patient referral workflow, medication refill escalation) • Build dashboards and reports for real-time visibility: open cases by status, average resolution time, VA workload distribution, escalation frequency • Configure case queues and routing rules so cases route to the right VA or escalate to the physician automatically • Attend and contribute to integrator kickoff meeting (May 5) with requirements and configuration recommendations • Support integration touchpoints: Dialpad CTI connector for Salesforce, Answer Connect call data ingestion, Tebra patient data sync • Build patient-facing case submission workflows (portal or form-based) • Configure omni-channel routing for multi-channel case intake (phone, email, portal, SMS) • Create knowledge base articles within Salesforce for VA reference (SOPs, payer-specific instructions, medication lists) • Refine automation based on operational data: auto-close rules, SLA enforcement, performance-based routing • Support Health Cloud migration if client moves from Service Cloud to Health Cloud data model • Build workflows for remote patient monitoring, substance abuse treatment compliance tracking, and multi-provider scheduling

• Administer enterprise storage and backup infrastructure systems. • Provide technical support to users (connectivity, performance, troubleshooting, storage, backups, etc.). • Manage backup clients, schedules, and retention policies. • Monitor and evaluate storage and backup service performance. • Coordinate replacement of failed Backup, Storage, and SAN components and ensure service restoration. • Create and maintain detailed technical and graphical documentation. • Develop and update tools and scripts to automate and improve storage and backup operations. • Lead complex projects involving storage solutions in mid-to-large environments. • Provide on-call support on a rotation basis outside business hours. • Perform additional duties as required.

• A solid and innovative company with a strong market presence • A dynamic, diverse, and multicultural work environment • Leaders with deep market knowledge and strategic vision • Continuous learning and development