• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory • Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division • Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%. • Developing strong professional and industry stakeholder networks with key accounts within the assigned territory • Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction • Collecting and disseminating market, competitor, and customer feedback • Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time • Upholding company trading and terms policy, to protect profitability and value of business in territory • Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing • Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. • Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers • Regularly updating the companies CRM with relevant customer and opportunity information

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory • Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division • Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%. • Developing strong professional and industry stakeholder networks with key accounts within the assigned territory • Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction • Collecting and disseminating market, competitor, and customer feedback • Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time • Upholding company trading and terms policy, to protect profitability and value of business in territory • Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing • Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers • Regularly updating the company's CRM with relevant customer and opportunity information

Role Description As an Account Specialist you’ll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The Account Specialist develops, maintains, and improves client relationships across a large territory. - Engage with clients to discuss their current program status and needs. - Introduce clients to new products or services as made available. - Ensure success through excellent interpersonal skills and the ability to manage multiple accounts across multiple regions. - Bring skills as a negotiator, problem solver, and thought leader. Qualifications - Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred; High School Diploma or equivalent required. - Minimum of 2-3 years’ experience managing and supporting customer accounts. - Able to work in a fast-paced environment with changing client needs and demands. - Successful and positive experience working in a remote environment preferred. - Knowledge of customer service software, reporting, and CRM systems. - Strong organizational skills; ability to manage multiple client accounts and tasks. - Strong computer skills; basic understanding of MS Outlook, Word, and Excel (F&O). - Decisive thinking and leadership abilities. - Excellent interpersonal and client-relations skills. - Negotiation, conflict resolution, and presentation skills. - Dynamic and creative problem-solving abilities. - A strong client-focused mindset. Requirements - Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction. - Exercise independent judgment and discretion in developing and implementing client account strategies. - Analyze client performance metrics and recommend solutions that drive business outcomes. - Establish, monitor, and adjust client targets to meet contractual and company goals. - Serve as the primary point of escalation and resolution for complex client issues. - Engage, train, and consult with clients on effective use of the software. - Lead Quarterly Business Reviews and strategic planning sessions with clients. - Identify opportunities for growth, expansion, and improved service delivery across accounts. - Collaborate with senior management to influence service offerings and operational improvements. - Take a leading role in client presentations, proposals, and contract renewals. - Monitor market trends and customer insights to inform strategic recommendations. - Promote new services and products in alignment with business objectives. - Provide reports and insights on account performance and client health. - Live the values of Sarnova. - Additional job duties as assigned. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

• Effectively pitches, qualifies and closes data center maintenance contract renewals and upgrades • Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers • Manages opportunities throughout the entire solution selling process • Initiates timely communications via phone calls and on-site visits as necessary • Develops annual sales plan in conjunction with EVP of Sales • Documents activities in CRM program • Stays current with industry changes in technology and influences