• Develop and deliver strategies that hit sales targets and expand our footprint. • Work closely with customers to understand their needs and support long‑term success. • Partner with Corporate Accounts, Marketing, Pricing and Applications teams to deliver the best solutions. • Keep a sharp, prioritised view of opportunities to maximise revenue. • Retain existing business while actively identifying new sales opportunities. • Help wastewater customers with their technical queries. • Guide customers through product performance, troubleshooting, and application insights.

• Contribute to CareMessage’s market development strategy for Tribal Health. • Build and manage a targeted account strategy across Tribal Health Organizations, Urban Indian Organizations, inter-Tribal health partners, regional associations, and aligned ecosystem partners. • Use existing relationships and market knowledge to identify high-fit opportunities, partnership pathways, and customer needs. • Develop CareMessage’s point of view on how patient engagement, outreach, reporting, and data capabilities can support Tribal Health priorities. • Represent CareMessage at Tribal Health, Indigenous health, public health, and regional conferences where market presence and relationship-building are important. • Build trust through culturally respectful engagement, strong follow-through, and clear understanding of local context. • Source, develop, and close new Tribal Health opportunities through direct outreach, referrals, partner channels, conferences, and relationship-based business development. • Build and maintain relationships with executive leaders, clinical leaders, operational leaders, IT/EHR stakeholders, and board or governance-adjacent stakeholders as appropriate. • Identify strategic partnership opportunities with organizations serving Tribal Health, including technology partners, public health partners, associations, funders, and regional networks. • Shape opportunities early by understanding customer priorities, funding pathways, operational readiness, procurement processes, and technical requirements. • Develop account and territory plans that translate relationship-building into measurable pipeline and revenue. • Personally own and close new Tribal Health ARR, with annual revenue targets to be finalized based on territory scope and ramp expectations. • Lead complex, high-trust sales cycles from discovery through close. • Conduct strong discovery across executive, clinical, operational, and technical stakeholders. • Build compelling business cases that connect CareMessage’s capabilities to customer goals such as access, care gap closure, patient communication, staff efficiency, reporting, and health outcomes. • Navigate multi-stakeholder decision-making, including budget, procurement, contracting, technical review, and implementation readiness. • Develop a strong understanding of CareMessage’s product portfolio, roadmap, implementation model, and user workflows. • Translate technical capabilities into clear customer value, including outreach workflows, segmentation, reporting, integrations, data exchange, and patient communication use cases. • Partner with Product, Engineering, Professional Services, and Customer Experience to assess customer fit, implementation complexity, integration needs, and technical feasibility. • Maintain a strong view of Tribal Health market trends, funding dynamics, policy changes, technology needs, competitive alternatives, and partnership opportunities.

• The Senior Strategic Partner Manager is accountable for driving net-new partner growth by identifying, opening, developing, and scaling high-potential reseller and non-traditional partner relationships across North America • Own the pursuit and development of a curated list of high-potential reseller and non-traditional partners • Research target partners and develop a clear account pursuit strategy • Identify relevant entry points and build outreach plans for each partner • Engage decision-makers across executive, commercial, merchandising, vendor management, purchasing, sales, and operations teams • Create commercial interest by connecting StarTech.com capabilities to the partner's business model, customer base, category gaps, and growth priorities • Move partners from unknown or underdeveloped status into active business development conversations • Develop clear partner growth plans that define where StarTech.com can win within each target partner and how the opportunity can scale beyond initial engagement • Influence teams the role does not directly manage by providing clarity, context, urgency, and commercial rationale • Drive Executive Visibility and Commercial Accountability by providing regular updates to leadership on partner pursuit progress, commercial traction, obstacles, revenue potential, and support requirements. • Act as the internal quarterback across Product Management, Merchandising, Marketing, Content, Data & Analytics, Operations, Finance, Supply Chain, and Sales.

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory • Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division • Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%. • Developing strong professional and industry stakeholder networks with key accounts within the assigned territory • Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction • Collecting and disseminating market, competitor, and customer feedback • Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time • Upholding company trading and terms policy, to protect profitability and value of business in territory • Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing • Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. • Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers • Regularly updating the companies CRM with relevant customer and opportunity information