Title: Lead Vendor Management Advisor (Hybrid) Location: WI-Madison, Boston, MA Job Description: Full time job requisition id R38752 As a Lead Vendor Management Advisor (Strategic/Critical Vendors) with American Family Insurance you will lead the end-to-end management of critical third-party partnerships. You will serve as the central contact for complex contracts, navigating high-stakes negotiations, improving, and mitigating operational, financial, and reputational risks. You will report to the Senior Manager, Vendor Management #LI-Hybrid Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - Define sourcing strategy and scope for enterprise events and critical vendor initiatives; identify/qualify opportunities by spend, value, risk, and capacity; align sponsors, approvals, resources, and lead cross-functional delivery. - Establish supplier governance as the primary liaison; facilitate joint business planning and executive business reviews to align supplier roadmaps, capabilities, and performance to strategy and stakeholder needs. - Negotiate Tier 1 contracts/SOWs and complex renewals to optimize commercial terms, payment strategies, incentives, and rebates, partnering with internal SMEs as needed. - Serve as contract SME: ensure approval/standards compliance and support stakeholders through the full vendor lifecycle (award, management, renewal, termination). - Promote the value of sourcing/vendor management; provide reporting on spend, pipeline/activity, supplier performance, risks, TCO, and realized value. - Build leadership relationships within assigned business units; act as primary point of contact and translate business goals into supplier requirements. - Lead end-to-end Tier 1 RFx and contract projects; drive process and service improvements, including governance and performance management routines. - Set and manage supplier performance expectations via SLAs, scorecards, and metrics; partner on improvement plans and corrective actions. - Identify and mitigate supplier risk by ensuring regulatory, security, and policy compliance and supporting business continuity planning. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service. - Demonstrated experience in project management methodologies, practices, techniques and tools. - Solid knowledge and understanding of processing systems and processes. - Solid knowledge and understanding of the insurance industry and regulatory environment. - Basic knowledge and understanding of contract negotiations Preferred skills: - Marketing experience strongly preferred - Demonstrated experience in strategic sourcing practices including RFxs, contract negotiation and market intelligence. - Experience with supplier performance management techniques, including KPIs, SLAs and scorecards. - Demonstrated experience employing advanced end-to-end strategic sourcing processes, practices and tools to large, complex spend categories. - Demonstrated experience leading medium to large projects. - Demonstrated experience in contract negotiation techniques, including complex commercial terms and SOW structures. - Demonstrated experience in project management practices. - Experience of goods and services contract terms. - Experience preparing reports, charts and presentations, including performance, risk and value reporting. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting In this hybrid role, you will be expected to work a minimum of 10 days per month out of the Madison, WI or Boston, MA offices. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-RS1

Title: Customer Consultant - Crossgates Location: Leeds United Kingdom Job Description: Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you're the first point of contact. Delivering exceptional service and support with everyday banking needs. Building relationships, solving problems, and making a real difference to our customers' lives. Proudly recognised as the UK's best high-street banking provider for customer service, we make a meaningful difference to the lives of customers, communities, and broader society. As a branch or contact centre colleague, you'll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. And as we're owned by our members, not shareholders, we can confidently say that we're here for our customers. It's our fundamental difference. We are looking for a Customer Consultant for our branch in Crossgates, West Yorkshire. This role is a permanent position working full-time, 35 hours per week, Monday to Saturday. If this role is advertised as part-time, the salary will be pro rata. So, if you're passionate about making a meaningful difference and truly care about customers, you're one of us. An advocate for positive change. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you'll be doing Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you'll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services. Furthermore, you'll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice. About you The requirements for this role are: - Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers - Natural curiosity to help you offer the best solutions for our customers - Great communication skills with a natural ability to engage and build rapport with customers and colleagues - A flexible and positive approach to meet customer needs and business demands - Drive and enthusiasm to achieve team goals with pace - A keen interest in all things digital, with a desire to keep up to date with new technologies Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: - Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind - Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand - Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development - Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you'll get There are all sorts of employee benefits available at Nationwide, including: - 25 days holiday, pro rata - Access to private medical insurance - A highly competitive pension to help you build a strong foundation for retirement - Access to an annual performance-related bonus - Training and development to help you progress your career - A great selection of additional benefits through our salary sacrifice scheme - Life assurance to provide peace of mind for you and your loved ones in the event of your death - Wellhub - access to a range of free and paid options for health and wellness - Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. Once we've received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide. In your candidate hub you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Virgin Money is part of Nationwide We're now the UK's only mutual full service banking provider. Find out more here Life at Nationwide Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers' lives. Being truly inclusive. Rewarding high performance. Life at Nationwide Roles and teams Technology. Customer Engagement. Specialist. Early Career. Explore the types of jobs at Nationwide and find your perfect fit. Roles and teams How to apply You'll get it all at Nationwide. We're a workplace where you're rewarded, recognised, supported and celebrated. Find your next job with us. How to apply Latest jobs Customer Representative - Mold MOLD From £25,250Full Time - 12 months months View Branch Manager - New Alresford New Alresford From £32,000Full Time View Customer Representative - Trowbridge Trowbridge From £25,250Full Time View Customer Representative - Bexleyheath Bexleyheath (+1) From £25,250Full Time - 12 months View Customer Representative - East Grinstead East Grinstead From £25,250Part Time View Customer Representative - Swindon Regent Street Swindon From £25,250Part Time View Customer Representative - Rotherham Rotherham From £25,250Full Time - 12 months View Customer Representative - Newport Newport From £25,250Full Time - 9 months View View all jobs Stay updated Keep up to date with life at Nationwide. Follow us on LinkedIn. Follow us Customer Consultant - Crossgates Apply Now

• Support sales and marketing teams’ initiatives by providing consultative services • Consultative services include financial benchmarking and operational efficiency • Partners with the sales team in the customer targeting process • Serve as project manager to oversee key account initiatives • Communicate with the sales and management teams regarding activity within target accounts • Manage the development, delivery and execution of specific practice enhancement programs • Identify opportunities and speak at local, regional and/or national conferences and society meetings

• Develop and deliver dynamic and informative training for clients. • Conduct assessments to determine training needs. • Design comprehensive training solutions to meet client needs. • Align technologies and processes/workflows. • Design and develop training content for clients. • Deliver training, both in person and online. • Provide supervision and guidance on training project implementation to the Training Lead, SME, or Program Manager.