American Family Insurance

• Responds to customer interactions regarding billing, policy coverage, and policy changes. • Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction. • Empowered to take risks and make exception decisions. • Reviews the situation to ensure decision is appropriate for both the customer and the organization. • Assists with peer development through information and knowledge sharing. • Learns, embrace and apply the process improvement concepts in day to day work, identifying opportunities for improvement and making recommendations for change. • Actively attends scheduled training class as required, as well as participates in development opportunities to further expand customer service skills.

Title: Associate Digital and Technology Product Owner (Hybrid) Location: WI-Madison Full time Job Description: The Associate Digital and Technology Product Owner will be responsible for supporting the execution of the strategy as defined by more senior digital/technology product managers for customer-facing technology solutions. You will be responsible for maintaining and improving the existing Digital Sales Platform on amfam.com as well as managing the retirement of aged sales platforms. You will participate in the enhancement or development of new digital or technology products, services and customer innovations. You will gather requirements and contribute ideas to the product and set priorities for tasks within defined constraints. You will initially report to the Director, Digital and Technology Product. In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110 Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. We will not consider candidates who require current or future sponsorship for this position Position Compensation Range: $69,000.00 - $115,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - You will support successful execution against a variety of digital/technology product initiatives across all stages of the lifecycle of a customer-facing technology product, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration. - You will troubleshoot and problem-solve issues found in the customer experience by working with business and technical teams. - You will assist in defining product backlog items that ladder up to the strategy. - You will ensure the backlog is visible, clear and prioritized. - You will support product management and product development efforts and establish and contribute to a unified methodology with your team peers and organizational stakeholders. - You will grow knowledge of how and when to leverage design thinking, AI, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer. Specialized Knowledge and Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service. - Solid knowledge and understanding of digital/technology customer solutions and practices related to gathering user requirements. - Demonstrated display of a strong customer focus and a deep commitment to delivering products that create customer value and delightful experiences. - Demonstrated experience in the ability to show a strong sense of ownership, urgency, and drive to successfully deliver results in a fast-paced, dynamic environment. - Demonstrated planning and execution skills. - Demonstrated experience being methodical and detail-oriented with experience diving deep and asking the right questions at the right time. - Travel requirements up to 10%. Additional Information - To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability.  - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals.

Title: Technical Release Management Specialist (Hybrid) Location: MA-Boston Full time Job Description: The Technical Release Management Specialist collaborates with others to provide and maintain applications that meet business needs. You will be responsible for design and development for simple to moderately complex business solutions. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Boston, MA 02110 We will not consider candidates who require current or future sponsorship for this position #LI-Hybrid Position Compensation Range: $90,000.00 - $147,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - You will design and develop solutions to the level of quality defined by the requirements in adherence with standards, methodology and internal controls. - You will understand and identify system dependencies. Understands functionality, integration points and impacts of proposed changes to supporting applications. - You will follow through with options and recommendations. - You will provide appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards. - You will define, conduct, and/or participate in testing (i.e. unit, system integration). - You will collaborate with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements. - You will ensure software development meets standards for programming, design, performance, quality, and security. - You will participate in team activities and taking on additional work tasks as needed to help the team accomplish the desired outcome or goals. - You will create, maintain, and/or enhance system documentation as needed. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service - Basic knowledge and understanding of integration and migration strategies and technologies. - Basic knowledge and understanding of application architecture, design alternatives, and development standards. - Demonstrated experience developing complex software/systems using one or more programming language. - Demonstrated experience interpreting, modifying and writing application system design and program specifications. - Demonstrated experience using and supporting integration and communications technologies between applications, databases and technology platforms. - Demonstrated experience using relational databases and standard query language (SQL). - Solid knowledge and understanding of systems development life cycle (SDLC). - Solid knowledge and understanding of activities, tasks, tools and techniques for testing applications to ensure adherence to functional and quality requirements. Additional Information - To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability.  - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting Specialized Knowledge & Skills Preferences - Understanding of systems development life cycle (SDLC) and software delivery processes. - Demonstrated ability to coordinate tasks and communicate effectively within cross-functional teams. - Knowledge of application environments, infrastructure components, and system integrations. - Experience or familiarity with release coordination, deployment support, or IT operations activities is preferred. - Exposure to release orchestration tools, ticketing systems, or automation platforms (e.g., ServiceNow, Azure DevOps, Jenkins) is a plus. - Strong organizational skills with attention to detail and ability to manage multiple tasks. - Effective written and verbal communication skills for working with technical and non-technical stakeholders. - Ability to identify issues, escalate appropriately, and follow through to resolution. - Willingness to learn, adapt, and grow within a structured release management environment. - Experience working in Agile or team-based delivery environments is preferred. - Experience or familiarity with GitLab pipeline - Travel requirements up to 5% #LI-Hybrid We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

• accountable for the P&L of American Family Insurance enterprise Workers Compensation Product • support and manage insurance product performance in market by leveraging analysis • conduct root cause analysis to inform recommended actions to improve profitability and growth • create insights from intelligence about customer, market and competitors • deliver solutions that improve product using contract language, underwriting rules/guidelines, automation and pricing/predictive analytics • oversee development of specific strategies related to price, product and underwriting • execute and deliver product initiatives that lead to profitability and growth • collaborate with subject matter experts and other company leaders to enhance customer experience • lead with a continuous improvement approach • ensure overall compliance and financial viability

• Monitor and analyze product performance, providing strategic recommendations and solution insights. • Manage the technical aspects of Commercial Lines Insurance product development. • Evaluate and track competitor products, pricing strategies, and target markets. • Research competitor pricing and rating programs. • Deliver actionable analysis to support pricing enhancements and the development of new product opportunities. • Identify potential markets and create strategic plans for market entry. • Manage the product development lifecycle to improve insurance offerings.

Title: Solutions Care Center Manager (Primarily Home) Remote Location: WI Madison MN Minneapolis NH Keene AZ Phoenix MO St Joseph CO Denver MA Boston Job Description: Provide daily work leadership for direct reports to guide customer-focused service solutions for customers (insureds, agents, advisors, clients, or affinity partners). Develop and motivate team, guide implementation of process improvements within team, and ensure the maintenance of a high level of service for customers. May help with other business-driven projects. There are multiple positions available and will report to 2 different Senior Managers. Position Compensation Range: $69,000.00 - $115,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development. - Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices. - Lead, coaches, and develop direct reports by providing work direction to team on processes and procedures related to transaction processing and established consumer experience standards and techniques. - Provide feedback through performance management practices, ensure employees are developing their skills, promoting both team and individual success. - Partner to guide staffing selection in interviewing, evaluating, and selecting qualified candidates to fill open positions. - Assist and coaches direct reports in resolving complex or high priority issues, takes responsibility to resolve issues directly. Manage team workload and provide guidance in prioritizing to meet or exceed all assigned goals. - Participate in and provide subject matter expertise on cross-functional projects and process improvement teams. Attend trainings to further develop self. Complete other tasks as assigned. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service. - Demonstrated organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner. - Demonstrated ability to make complex decisions while balancing all stakeholders. - Demonstrated experience with coaching, development of others, and process improvement. - Demonstrated effective experience leading people or projects. - Demonstrated experience working in a call/care center environment. Licenses - Resident state licensing exam(s) for property and casualty producer licenses within 180 days of hire. - Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements. Travel Requirements - Up to 10%. Physical Requirements - Work that primarily involves sitting/standing. Working Conditions - Not applicable. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting - Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. - In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. - If not a current employee, you must reside within 35-50 miles from one of the following offices: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-YM1

Title: Lead Vendor Management Advisor (Hybrid) Location: WI-Madison, Boston, MA Job Description: Full time job requisition id R38752 As a Lead Vendor Management Advisor (Strategic/Critical Vendors) with American Family Insurance you will lead the end-to-end management of critical third-party partnerships. You will serve as the central contact for complex contracts, navigating high-stakes negotiations, improving, and mitigating operational, financial, and reputational risks. You will report to the Senior Manager, Vendor Management #LI-Hybrid Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - Define sourcing strategy and scope for enterprise events and critical vendor initiatives; identify/qualify opportunities by spend, value, risk, and capacity; align sponsors, approvals, resources, and lead cross-functional delivery. - Establish supplier governance as the primary liaison; facilitate joint business planning and executive business reviews to align supplier roadmaps, capabilities, and performance to strategy and stakeholder needs. - Negotiate Tier 1 contracts/SOWs and complex renewals to optimize commercial terms, payment strategies, incentives, and rebates, partnering with internal SMEs as needed. - Serve as contract SME: ensure approval/standards compliance and support stakeholders through the full vendor lifecycle (award, management, renewal, termination). - Promote the value of sourcing/vendor management; provide reporting on spend, pipeline/activity, supplier performance, risks, TCO, and realized value. - Build leadership relationships within assigned business units; act as primary point of contact and translate business goals into supplier requirements. - Lead end-to-end Tier 1 RFx and contract projects; drive process and service improvements, including governance and performance management routines. - Set and manage supplier performance expectations via SLAs, scorecards, and metrics; partner on improvement plans and corrective actions. - Identify and mitigate supplier risk by ensuring regulatory, security, and policy compliance and supporting business continuity planning. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service. - Demonstrated experience in project management methodologies, practices, techniques and tools. - Solid knowledge and understanding of processing systems and processes. - Solid knowledge and understanding of the insurance industry and regulatory environment. - Basic knowledge and understanding of contract negotiations Preferred skills: - Marketing experience strongly preferred - Demonstrated experience in strategic sourcing practices including RFxs, contract negotiation and market intelligence. - Experience with supplier performance management techniques, including KPIs, SLAs and scorecards. - Demonstrated experience employing advanced end-to-end strategic sourcing processes, practices and tools to large, complex spend categories. - Demonstrated experience leading medium to large projects. - Demonstrated experience in contract negotiation techniques, including complex commercial terms and SOW structures. - Demonstrated experience in project management practices. - Experience of goods and services contract terms. - Experience preparing reports, charts and presentations, including performance, risk and value reporting. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting In this hybrid role, you will be expected to work a minimum of 10 days per month out of the Madison, WI or Boston, MA offices. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #LI-RS1

Title: Life Insurance Customer Representative Role (Primarily Home) Location: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 United States Full time Job Description: This is a role where you will be on the phones primary supporting our customers and agents regarding life policies. Once the policy issued you will provide assistance with policy changes, billing, and other service to support the policy. You will continue to develop product knowledge and customer service skills to interact with policyholders and/or agents. May specialize in one or more products in one or more lines. This is an hourly position. The working hours for this role are Monday-Friday, on a rotating schedule between 7:00 a.m. and 7:00 p.m. Central Time. You are required to take and pass a typing test with a passing score of 35WPM or higher. In this primarily home-based role, you will be working from home, you must be located proximate (within 30-50miles) to one of our office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 If you're located near our Madison, WI office you will be required to come into the office 1 day a month. On occasion, you may be asked to travel (up to 3 times a year) to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. #LI-Remote Position Compensation Range: $25.00 - $34.32 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - This is a call center operations role. You will be on the phone talking calls on average between 50-60 calls a day and can change when call demand exceeds forecast. - Provides customer policy activities for new business, renewal policies, billing and policy changes for insurance or brokerage products. - Researches complex inquiries from customers or agents. - Mentors others and resolves complex issues. - Assists with special projects, system testing, and on-the-job training as needed. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support, or service. - Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products. - Solid knowledge and application of underwriting, servicing or billing guidelines. - Demonstrated experience using reference materials, reading policy language, and processing rules and procedures. - Demonstrated written and verbal communication skills. Preferred candidates are those with day-to-day work experience directly interacting with customers, along with strong technology skills and organizational skills. Insurance experience is a plus but not required. Travel Requirements - Up to 10%. Physical Requirements - Work that primarily involves sitting/standing. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Title: Life New Business Processor (Primarily Home) Location: Madison United States, WI Madison Remote Full time Job requisition ID R38699 Job Description: This role will support the Life Company. You will assist agents/policy holders with processing new business, underwriting assistance, billing, or policy services. This is an hourly position. The working hours for this role are Monday–Friday, on a rotating schedule between 8:00 a.m. and 7:00 p.m. Central Time. In this primarily home-based role, working from home, proximate to our Madison, WI office (you must be located within approximately 35-50 miles). The expectation is that you will come into the Madison office 1 day a month. On occasion, you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. #LI-Remote Position Compensation Range: $25.00 - $31.88 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities •Provides customer policy or billing activities for new business renewal policies and policy changes. •Completes system entry process for new policies or policy changes or billing for multiple systems. •Researches inquiries from customers or agents. •Generates letters, correspondence and policy documents as needed. •May conduct on-the-job training as needed. •May support call center operations when call demand exceeds forecast or problem escalation requires assistance. Specialized Knowledge & Skills Requirements •Demonstrated experience providing customer-driven solutions, support, or service. •Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products. •Basic knowledge and application of underwriting, servicing or billing guidelines. •Demonstrated experience using reference materials, reading policy language, and processing rules and procedures. •Demonstrated written and verbal communication skills. Preferred Experience: - Experience with specific policy service activities such as processing new business, renewals, or policy changes. - Experience with data entry across multiple systems. - Previous experience in a call center environment. - Experience conducting on-the-job training for other team members. - Specialization or prior experience in one or more specific product lines (e.g., personal lines, commercial, life insurance) Travel Requirements •Up to 10%. Physical Requirements •Work that primarily involves sitting/standing. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privile

Title: Commercial Lines Field Underwriting Manager (Hybrid) Location: WI-Madison Full time Hybrid job requisition id R38737 Job Description: You will lead a field underwriting organization focused on driving profitable new business growth through direct agency engagement and market-facing underwriting execution. You will provide leadership and technical expertise through management of people, processes, and agency relationships. You will partner closely with sales, underwriting, product, and distribution teams to align underwriting strategy with market opportunities, ensuring a balance of growth, profitability, and underwriting discipline. You are responsible for developing underwriting talent, optimizing field engagement models, and ensuring consistent execution of underwriting standards while enhancing speed, responsiveness, and agent experience. You will report to a senior manager, production underwriting. #LI-Hybrid Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - Ensure commercial field underwriters effectively balance speed, responsiveness, and underwriting discipline to deliver strong agent and customer outcomes. - Drive new business production and pipeline management by setting expectations for quote activity, agency engagement, and conversion performance; monitors quote volume, bind ratio, written premium, retention, and loss ratio, and execute strategies to improve results. - Coach field underwriters to build strong, consultative agency relationships—identifying growth opportunities, aligning underwriting appetite to agency needs, and improving underwriting clarity to elevate the agent experience. - Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development. - Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices. - Facilitate and promote a team culture of continuous improvement that focuses on delivering customer value and eliminating inefficiencies. Empower employees to identify problems, determine root causes, and design and implement countermeasures to permanently eliminate problems. - Prepare and analyzes team and state plans and performance reports. Work with staff, leadership, and others to develop action plans based on trends to achieve desired results. - Provide risk analysis, accurate risk selection, appropriate selection of coverages and pricing. Conduct or direct work product audits to assure consistent processes, compliance, and identification of training needs. - Ensure compliance of underwriting operations with state and federal regulations. Research and respond to insurance department complaints or inquiries. - Provide technical expertise and support for the underwriting of unique, complex or large premium accounts. This includes placement of property and excess/umbrella liability reinsurance for individual risks. - Resolve escalated or sensitive issues arising from internal and external customers including the field force. - Direct claims problem resolution including contract interpretation, reformations, claims committees, ab initio considerations. - Manage appropriate authority levels for underwriters based on knowledge and skill level. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support or service - Demonstrated effective leadership or management experience. - Solid knowledge and understanding of customer service techniques and tools. - Solid knowledge and understanding of products, performance, policies, and underwriting philosophy. (Will vary by product line.) - Extensive knowledge and understanding of profitability, growth, and risk concepts. - Solid knowledge and understanding of product policies, underwriting philosophy, and procedures gained through progressive underwriting, product management, premium audit, or claim experience. - Completion of CPCU or Associate in Underwriting (AU) designation may be required within a timeframe specified by management. Licenses •Not applicable. Travel Requirements •Up to 25%. Physical Requirements •Work that primarily involves sitting/standing. Working Conditions •Not applicable. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI; Boston, MA; Keene, NH or St Joseph, MO. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process,