• Develop and deliver dynamic and informative training for clients. • Conduct assessments to determine training needs. • Design comprehensive training solutions to meet client needs. • Align technologies and processes/workflows. • Design and develop training content for clients. • Deliver training, both in person and online. • Provide supervision and guidance on training project implementation to the Training Lead, SME, or Program Manager.

Role Description AO Globe Life is growing and seeking motivated professionals to join our fully remote, mission-driven team. This opportunity is well suited for recent or soon-to-be graduates in business, marketing, or communications—or for anyone who thrives in a people-first, service-focused environment. Comprehensive training, pre-qualified client consultations, and structured mentorship are provided so you can succeed from anywhere in the United States while building a meaningful career with long-term growth potential. Key Responsibilities - Conduct scheduled virtual consultations with clients via Zoom - Help individuals and families understand available benefit options - Guide clients through the enrollment process with professionalism and clarity - Maintain accurate digital records and manage follow-up communication - Provide responsive, client-focused service throughout the consultation process - Participate in mentorship sessions, development programs, and team training - Build strong, long-term client relationships while developing professional skills Qualifications - Strong communication and interpersonal skills - Organized and self-motivated professionals comfortable working independently - Confident presenting information in virtual meetings - Familiarity with video conferencing platforms and digital tools - Passion for helping others and contributing to meaningful work - Customer service or consultative experience is helpful but not required - Authorized to work in the United States - Access to a Windows-based laptop or desktop with webcam and reliable internet connection Benefits - Fully remote work environment available across the United States - Flexible scheduling that supports work–life balance - Pre-qualified client consultations provided - Weekly compensation through a performance-based structure - Long-term income opportunities through vested renewals - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Leadership development and advancement pathways for high performers - Supportive, collaborative team culture Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly supports union members, credit union clients, and veterans by helping them access financial protection and long-term security. Through a growing remote-first workforce, AO Globe Life continues to create opportunities for professionals seeking flexible, purpose-driven careers. If you are ready to build a career that combines purpose, flexibility, and long-term professional growth, we encourage you to apply and learn more about joining the AO Globe Life team.

• Develop, maintain, and ensure the consistent application of technical standards, guidelines, and best practices across projects and teams. • Engage on project delivery teams nationally to achieve project goals, ensuring the application of quality standards and best practices to maintain consistency of technical delivery and mitigate risks throughout the project lifecycle. • Build and maintain strong relationships with clients, understanding their needs and developing tailored technical solutions. • Support Practice leader with SMS governance and systems to drive talent development for technical practitioners. • Assist with development of technical training and mentoring programs within the practice. • Provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. • Ensure compliance with IDQ policies and system standards. • Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals. • Engage functional experts when needed. • Provide support to other functions when needed. • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan). • When and where appropriate, establish and implement effective business plans with franchise owners in the district. • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan. • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. • Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards. • Provide impactful advice and counsel to position franchisees for optimal financial health. • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies. • Provide support to other departments/functions as needed. • May assist with new store openings as required. • Complete Ad Hoc projects as required.