Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. What You’ll Do: - Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. - Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention. - Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products. - Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. - Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities. - Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges. What You Bring: - 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies. - Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America. - Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). - Experience leading technical or engineering programs with a proven record of thought leadership and business case development. - Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives. - Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment. It’d Be Awesome If You Also… - Have a developer background, coding experience, or deep familiarity with modern DevOps environments. - Possess prior experience in a direct or matrixed role leading technical transformation project teams. - Have a history of problem-solving and innovation in developing technology programs. - Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience. - Enjoy translating complex technical wins into clear business value—you love a good success story! ​ Annual Base Salary Range: $119,000- 148,750 Target Commission Range: $21,000- 26,250 (at 100% attainment of sales) Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance. #LI-WR1 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. - Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers - Health benefits, employee assistance plans, and annual wellness allowance - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

• Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth • Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers • Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed • Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization • Jointly with your AMs, create and present quarterly business review to your customers • Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration • Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage • Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords • Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters • Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities • Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Title: Customer Service Manager Location: FL-Tampa Work Type: Hybrid, Full Time Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. Benefits that drive themselves - Competitive Salary Based on Experience! - Full Time: Monday-Friday, 8am - 5pm OR 9am - 6pm. - Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! - We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more! - Employee Discount Program! - Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. - Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview The Customer Service Manager is responsible for the performance of the Customer Service Representatives, facilitating the sale of stock items to Chadwell Supply customers, as well as accurately quoting pricing and delivery. The Customer Service Manager monitors the incoming call queues and helps with scheduling to ensure all queues are covered and acceptable hold times are maintained. In addition, the Customer Service Manager participates in the recruiting, hiring, and training of new employees and approves timecards, administers performance reviews, and applies disciplinary measures as appropriate, all while coaching and developing their employees to be successful at Chadwell Supply. What you will need - A high school diploma or GED is required. - A minimum of 5 years of customer service experience is required, with at least 2 years in a Manager or equivalent leadership role. - Demonstrated customer service skills and focus. - Excellent communication, organizational and time management skills. - Excellent interpersonal skills. - Advanced verbal and written English language skills. - Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad. How you will make an Impact - Ensure appropriate training of all new Customer Service Representatives on SalesPad. - Monitor all queues on the Switchboard to achieve acceptable hold times. - Monitor calls and identify areas of performance that need to be addressed through additional training. - Facilitate the mailing of all weekly invoices and monthly statements. - Process all credit card refunds for merchandise purchased with a credit card. - Maintain and update the time-off schedule and all PTO requests. - Oversee the handling of the order review order, web, return review and payment review queues. - Print and post daily and weekly call reports, including average talk time, and queue hold times. - Facilitate monthly Customer Service meetings and monthly Team Lead meetings to increase accountability and encourage good morale on the floor.