• Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth • Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers • Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed • Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization • Jointly with your AMs, create and present quarterly business review to your customers • Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration • Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage • Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords • Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters • Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities • Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Title: Customer Service Manager Location: FL-Tampa Work Type: Hybrid, Full Time Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. Benefits that drive themselves - Competitive Salary Based on Experience! - Full Time: Monday-Friday, 8am - 5pm OR 9am - 6pm. - Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! - We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more! - Employee Discount Program! - Long-term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. - Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview The Customer Service Manager is responsible for the performance of the Customer Service Representatives, facilitating the sale of stock items to Chadwell Supply customers, as well as accurately quoting pricing and delivery. The Customer Service Manager monitors the incoming call queues and helps with scheduling to ensure all queues are covered and acceptable hold times are maintained. In addition, the Customer Service Manager participates in the recruiting, hiring, and training of new employees and approves timecards, administers performance reviews, and applies disciplinary measures as appropriate, all while coaching and developing their employees to be successful at Chadwell Supply. What you will need - A high school diploma or GED is required. - A minimum of 5 years of customer service experience is required, with at least 2 years in a Manager or equivalent leadership role. - Demonstrated customer service skills and focus. - Excellent communication, organizational and time management skills. - Excellent interpersonal skills. - Advanced verbal and written English language skills. - Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad. How you will make an Impact - Ensure appropriate training of all new Customer Service Representatives on SalesPad. - Monitor all queues on the Switchboard to achieve acceptable hold times. - Monitor calls and identify areas of performance that need to be addressed through additional training. - Facilitate the mailing of all weekly invoices and monthly statements. - Process all credit card refunds for merchandise purchased with a credit card. - Maintain and update the time-off schedule and all PTO requests. - Oversee the handling of the order review order, web, return review and payment review queues. - Print and post daily and weekly call reports, including average talk time, and queue hold times. - Facilitate monthly Customer Service meetings and monthly Team Lead meetings to increase accountability and encourage good morale on the floor.

• Build a Loyalty Program: Work with leadership and product teams to help create and grow a new loyalty, rewards, and gamification program. • Help design main features like tiers, badges, and incentives, and find ways to increase customer engagement, retention, and long-term value while keeping up with industry trends. • Lifecycle Campaign Management: Manage multi-channel marketing campaigns across email, push, in-app, and other channels. • Build customer journeys and personalized offers to promote engagement and main actions. • Plan campaign calendars and partner with creative teams to develop messaging and content that keeps customers engaged. • Campaign Reporting: Own main metrics of campaign performance to understand initial performance, identify new opportunities and test new assumptions and hypothesis. • Work with analytics team to present and share out findings that could be impactful to other teams. • Collaboration: Serve as the internal subject matter expert for loyalty and rewards program, and ensure Lifecycle campaigns align with product launch milestones, main performance goals, and ongoing programs. • Optimize Campaign Performance: Develop an understanding of existing email segmentation strategies, creative repository, and industry best practices. • Use A/B testing and data-driven insights to improve open rates, click-through rates, and other main engagement metrics. • Use segmentation and audience analysis to tailor messaging for maximum impact. • Project Facilitation: Help coordinate multi-channel digital communications programs, ensuring understanding of our goals and customer needs.