• As the Customer Implementation & Success Specialist, you will be the primary point of contact for customers post-sale, ensuring a seamless onboarding and implementation experience. • You will coordinate across teams —working with customers, internal business leaders, and engineers to translate business needs into clear implementation steps. • This is a high-impact role where you will own end-to-end implementations, from onboarding to UAT and final deployment. • Post-implementation, you will drive customer success efforts, ensuring customers fully adopt EasyBee AI’s solutions and continue to see value. • Additionally, you will collaborate cross-functionally to craft messaging that drives demand.

Role Description Neurawork sucht den Consultant, der unsere Kunden durch die KI-Transformation führt — von der Strategie bis zur Implementierung. Du willst in der KI-Implementierung im Mittelstand arbeiten — aber ohne 50-Folien-Decks zu bauen oder Luftschloss-Ideen umzusetzen, die beim Kunden nie ankommen. Du willst echte Transformation begleiten, nach klaren Strukturen, mit messbarem Ergebnis. Dann arbeite bei uns als Berater in der KI-Transformation unserer Mittelstandskunden. - Mandatsverantwortung in KI-Strategie- und Implementierungsprojekten beim Mittelstand (Branchenschwerpunkte u.a. Dienstleistungen und Investoren) - Strategiearbeit horizontal über alle Funktionsbereiche — Marketing, Vertrieb, Kundenbetreuung, Buchhaltung, Operations, IT - Use-Case-Priorisierung und Roadmap-Design nach Wirkung - Change Management als Kernbestandteil jedes Mandats — du bist der Fels in der Brandung, wenn beim Kunden alles wackelt - Wissenstransfer in unsere TÜV-SÜD-zertifizierte KI-Ausbildung und ins KI-Business-Coaching — Live-Sessions aus laufenden Projekten Wie wir arbeiten: - Framework-driven, nicht ad-hoc. Wer Methodik schätzt, statt jedes Mal neu zu erfinden, ist hier richtig. Hierbei kannst du selbst die Frameworks mitgestalten. - Standardprodukte liefern den Hebel — Custom-Entwicklung gibt es bei uns nicht. Anpassungen zur Full-Integration beim Kunden sind selbstverständlich. - Wert statt Stunden. Wir verkaufen Ergebnisse, keine Tagessätze. - Direkter Draht zum Founding-Team, keine Beratungspyramide. - Wir zeigen Präsenz und übernehmen Verantwortung — online wie offline. Qualifications - 4+ Jahre Beratungserfahrung (Strategie-, Management- oder Technologieberatung), idealerweise mit Bezug zu KI, Daten oder digitaler Transformation - Nachweisbare Mandatsverantwortung — Workstream- oder Teilprojektleitung mindestens - Souveräne Kundenführung auf C-Level und auf Projektleiter-Ebene, nicht nur auf einer der beiden - Substantielles technisches Verständnis (LLMs, RAG, Agentic AI, Cloud vs. Lokalbetrieb) — idealerweise in der Berufserfahrung belegt - (optional) Erfahrung in Präsentation und Wissensvermittlung vor Gruppen — Live-Sessions im KI-Business-Coaching, Online-Events, Workshops mit vielen Teilnehmenden - (optional) Methodische Tiefe in Change Management - Offenheit für unser Vorgehensmodell, statt eigene Methodik durchzudrücken - Verhandlungssicheres Deutsch, gutes Englisch - Wohnsitz in Deutschland Benefits - Mandatsverantwortung ab dem ersten Projekt, ohne Layer über dir - Fachlicher Austausch mit der KI-Elite in Deutschland - in unserem Team bist du immer am Zahn der Zeit - Moderner Tech-Stack und Raum zur Vertestung - Sichtbarkeit als Experte über unsere KI-Business-Coaching-Community und TÜV-SÜD-Kooperation - Voll-remote möglich, Wohnsitz Deutschland — Teamtage und Kundenworkshops vor Ort, üblicherweise 4-6 Tage/Monat im DACH-Raum - Direkter Draht zur Geschäftsführung, kurze Entscheidungswege - Marktgerechtes Gehalt bei schnellen Wachstumsmöglichkeiten Company Description Neurawork ist ein junges KI-Beratungsunternehmen mit Schwerpunkt auf Künstliche Intelligenz. Wir bieten KI-Upskilling, KI-Strategieentwicklung und Beratung für Selbstständige und Unternehmen an. Sei von Anfang an dabei, wenn wir großes Schaffen!

• Serve on implementation project as a client-side resource for technical configurations, integrations, testing and validation tasks. • Manage day-to-day project tasks for a clients successful payroll transition. • Configure workflows to optimize system buildout. • Creates custom reports and showcase templated reports to deliver the most value during a client implementation or optimization project. • Deliver custom system training for clients to ensure a high adoption-rate of technology during a client implementation or optimization project. • Perform analysis of current client processes and identify opportunities within the software that will deliver the greatest value and functionality for the client. • Partner with client to identify and prioritize their needs. • Coordinate directly with platform vendor to obtain answers and design solutions for optimization tasks. • Collaborate with leaders, project managers and other consultants to ensure extremely successful client partnerships. • Participate in pre-sales scoping analysis to determine project needs and projected hours. • Identify and engage in cross-training opportunities to increase skills across many different platforms and domain areas (ie Payroll, Benefits, HR, Custom Reporting, Integrations, Data, etc). • Assist project managers and team members in creation of detailed input for project plan sections related to technical configurations and/or integrations for clients. • Contribute to the creation and execution of test scripts and audits related to all technical configurations and/or integrations during all phases of projects such as SIT, UAT, Parallel and Go-live. • Serve as a liaison between the client, platform vendor and HCM Unlocked data resources to ensure that the clients data requirements are accurately and completely captured during the design phase and then confirmed to be complete during testing and validation phases. • Serve as a liaison between platform vendors and HCM Unlocked technical resources to provide oversight and input during design and testing phases of inbound/outbound integrations between vendors. • Participate in the review of existing clients technical architecture and landscape and make recommendations for optimizations with the intent to eliminate the possibility of any errors during the end-to-end flow of data. • Provide Project Manager with formal Signoff of technical configuration work at each critical validation stage gate. • Collaborate with Project Manager to maintain the Open Issues log and resolve all items related to technical configurations and/or integrations in a timely manner. • Provide Project Manager with proof of testing and validation of technical configuration and/or integration work. • Use Microsoft Excel and data validation tools to assist project team to research issues and confirm data accuracy in customer databases.

Title: Post-Implementation Consultant - Master Data Management Platform Team: Professional Services Country: United States Remote Work Available: Yes Job Description: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Looking for an opportunity to leverage your Master Data Management (MDM) expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Consultant for our Network team to work with our live customers. As a Consultant, Network MDM, you will be a key member of our team, providing ongoing application administration, subject matter expertise, and strategic advisory for customers live with Veeva Network. You will serve as the definitive "Network Expert" for a portfolio of clients, ensuring their MDM ecosystem remains healthy, optimized, and aligned with best practices. This is a remote, full-time, permanent role, supporting multiple clients in a shared, dedicated capacity. This is a customer-facing role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position. What You'll Do - Strategic Advisory: Serve as the primary SME for Veeva Network, providing proactive guidance on aligning system capabilities with evolving business requirements and industry regulations - Environmental Governance: Manage the critical "Network-to-CRM" interface, ensuring the integrity of end-to-end data flows and validating the accuracy of Data Change Requests (DCRs) - System Optimization & Continuity: Own the long-term performance of the Network environment, proactively managing the environment to identify technical debt and ensure optimal performance - Best Practice Guidance: Act as a "guardrail" for customers, recommending industry-standard configurations for match/merge logic, survivorship rules, and data model extensions to prevent system degradation - Process Evolution: Partner with customers to refine their internal data governance processes, ensuring they maximize the value of their Veeva investment post-go-live - Configuration Enhancements: Independently execute technical tasks within the customer's environment, including data model updates and system audits - Manage client interactions, set expectations, and provide clear, effective communication - Triage, troubleshoot, and resolve client-reported issues related to data, configuration, or platform performance - AI-Enabled Efficiency: Leverage Veeva's approved AI tools to accelerate documentation, data investigation, and provide faster technical insights - Contribute to internal initiatives, knowledge sharing, and best practice development - Uphold the Veeva Vision and Values including "Do the Right Thing" and "Customer Success" Requirements - 3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data Operations - Master Data Management experience - Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms) - Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholders - Ability to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization target - Excellent verbal and written communication skills are essential - Qualified candidates must be legally authorized to be employed in the United States Nice to Have - Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms) - Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan) - Experience with SQL for deep-dive data investigation - Active Veeva Network or Veeva CRM certifications - Experience in a "Long-term Partner" or Managed Services delivery model Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $70,000 - $140,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process. Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments. Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at Veeva. Work where it's best for you. A different kind of company. A Public Benefit Corporation. Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interestst.