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NIR-YU

Take Control of Your Business and Execute Your Vision with Ease - Hire Affordable and Qualified Nearshore Staff

Customer Implementation & Success Specialist

Location

Latin America

Posted

17 days ago

Salary

0

Seniority

Senior

English

Job Description

Customer Implementation & Success Specialist

NIR-YU

• As the Customer Implementation & Success Specialist, you will be the primary point of contact for customers post-sale, ensuring a seamless onboarding and implementation experience. • You will coordinate across teams —working with customers, internal business leaders, and engineers to translate business needs into clear implementation steps. • This is a high-impact role where you will own end-to-end implementations, from onboarding to UAT and final deployment. • Post-implementation, you will drive customer success efforts, ensuring customers fully adopt EasyBee AI’s solutions and continue to see value. • Additionally, you will collaborate cross-functionally to craft messaging that drives demand.

Job Requirements

  • Experience in Implementation & Customer Success – You have worked in B2B SaaS, AI, or enterprise software and have managed customer-facing implementations.
  • Project Management Skills – You are organized, detail-oriented, and can juggle multiple customer projects while meeting deadlines.
  • Strong Communication & Relationship Management – You can translate technical concepts for business users and vice versa.
  • Cross-Functional Collaboration – You have experience working with both technical and non-technical teams, ensuring smooth communication between engineers and business stakeholders.
  • Process-Driven Mindset – You are passionate about building scalable workflows and playbooks for onboarding and customer success.
  • Familiarity with Notion, Slack, and CRM Tools – Bonus if you have experience using HubSpot, Salesforce, or customer engagement platforms.

Benefits

  • Professional development opportunities

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