• Create & communicate incentive plans for sales associates & leaders • Manage the incentive budget • Lead huddles to drive excitement • Engage with employees heavily in chat • Develop and implement strategies to engage sales agents • Build and maintain strong relationships with sales agents • Train sales agents on product knowledge and compliance requirements • Monitor sales agent performance and provide feedback • Collaborate with marketing and product teams

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies • You analyze customer requirements and processes to identify optimization potential and translate these into compelling proposals and tender documents • Together with interdisciplinary teams, you design future-oriented service and transformation models that are tailored precisely to individual customer needs • You manage collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent end-to-end solution • You prepare complex concepts in well-structured, visually appealing presentations • You keep abreast of current market and technology trends and proactively contribute ideas • In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous improvement of our delivery models and best practices

• Ensure the team independently handles operational and analytical tasks — from goal setting to execution and result control — guaranteeing that cost savings do not compromise partner service quality. • Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience. • Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality. • Oversee partner management within Bitrix CRM, including the escalation and resolution of complex, non-standard requests, ensuring an optimal balance between operational costs and service levels. • Own the continuous improvement of partner-related processes and tools (CRM, reporting, file management, internal guidelines) from the perspective of lowering operational costs while increasing service reliability. • Coordinate collaboration with internal teams to achieve shared efficiency and content cost optimization goals, bearing ultimate responsibility for ensuring that partner service quality remains unchanged.

• Define, lead and run implementations for the North America region • Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders • Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements • Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM • Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately • Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. • Proven track record in customer support, communications and/or technical documentation • Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. • Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.