Professional Services Consultant Accuris Professional Services Team Position Summary We are seeking a motivated and customer-focused Professional Services Consultant to join our growing Professional Services organization. This role is responsible for delivering implementation, integration, configuration, advisory, and adoption services that help customers maximize the value of the Accuris portfolio. The ideal candidate combines strong technical aptitude with excellent communication and problem-solving skills. You will work directly with customers across industries including Aerospace & Defense, Oil & Gas, Manufacturing, Nuclear, Medical Devices, and other engineering-driven environments to deploy solutions, optimize workflows, and support long-term customer success. This position requires someone who is comfortable working in both technical and customer-facing environments, capable of translating business challenges into practical solutions while building trusted relationships with stakeholders. Key Responsibilities - Lead customer implementations, onboarding activities, and solution deployments - Configure and support enterprise software solutions based on customer requirements - Assist with integrations, workflow optimization, authentication, and data validation activities - Conduct customer discovery sessions to understand business processes and technical requirements - Deliver training sessions, workshops, and knowledge transfer to end users and administrators - Develop implementation documentation, best practices, and customer-facing deliverables - Troubleshoot technical and functional issues during deployment and post-go-live support - Collaborate with Product Management, Engineering, Support, and Customer Success teams - Support user adoption initiatives and change management efforts - Manage multiple customer engagements simultaneously while maintaining high customer satisfaction - Identify opportunities to improve internal processes, delivery methodologies, and customer outcomes - Contribute to long-term account success through strategic advisory and relationship building Preferred Qualifications - Experience in Professional Services, Technical Consulting, Solution Delivery, or Enterprise Software Implementation - Strong customer-facing communication and presentation skills - Ability to understand and translate business requirements into technical solutions - Experience working with enterprise applications, engineering systems, PLM/ALM platforms, or knowledge management solutions - Familiarity with integrations, APIs, authentication methods, or enterprise environments - Experience supporting regulated or complex industries is a plus - Strong organizational and project management skills - Ability to work independently in a remote or hybrid environment - Comfortable managing ambiguity and solving complex problems collaboratively Desired Technical Experience Experience with one or more of the following is preferred: - Enterprise software deployments - Application configuration and administration - Data migration and validation - SSO / LDAP / Active Directory authentication - SQL or database fundamentals - REST APIs or integration concepts - PLM / ALM / Engineering systems - Change management and user adoption strategies - SaaS and/or on-prem enterprise environments What Success Looks Like - Customers achieve successful implementations and measurable business value - Strong customer relationships and high satisfaction scores - Effective collaboration across internal teams - High-quality documentation and knowledge transfer - Improved customer adoption and long-term solution utilization - Consistent delivery against project timelines and objectives Why Join Our Team Our Professional Services team partners closely with customers to solve complex engineering and knowledge-management challenges. We combine deep technical expertise with a highly collaborative and customer-centric approach to help organizations improve access to information, accelerate workflows, and drive adoption of enterprise technologies. You'll have the opportunity to work across a wide variety of industries and technologies while contributing directly to meaningful customer outcomes. About Company Statement: We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation - there's Accuris - the most trusted intelligence platform for engineers. https://accuristech.com/ Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. },"hasVirtualLocation":true,"postingLocations":[{"formattedAddress":"United Kingdom","locationId":2,"locationType":2,"isoCountryCode":"GB","stateCode":null,"cityName":null,"coordinates":{"lat":55.378051,"lng":-3.435973}}],"jobPostingAttributes":[{"name":"JobFamily","value":"Consulting","type":"string

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Open Finance, Product Director, Product operations - Open Finance (Europe) Overview Open Finance is accelerating across Europe as banks, fintechs, issuers, acquirers, PSPs, and digital platforms adopt new API driven models. Mastercard is building an API led Open Finance platform, commercialising: - Open Banking Data (AIS) - Open Banking Payments (PIS) - Mastercard Network Data (supporting improved decisioning, optimisation and customer journeys) Our mission is to combine these capabilities to enable next generation digital experiences across payments, onboarding, lending, SME workflows and multi rail journeys. We are seeking a Director, Product Operations and Market Performance - Open Finance to join the Product Operations organisation. This role sits at the intersection of product, engineering, delivery, and commercial teams, ensuring Open Finance solutions convert, perform, and scale reliably across European markets Responsibilities (1) Market performance, conversion and product health - Own monitoring of customer conversion, activation, usage and performance across Open Finance solutions - Track and analyse key performance signals (success rates, drop offs, reliability, latency, error patterns) - Identify recurring friction points impacting customer outcomes and commercial success - Translate performance insights into clear actions for Product, Engineering, and Delivery teams - Ensure product issues are prioritised based on customer and market impact (2) Bank connectivity and issue triaging - Lead operational oversight of bank connectivity performance across European markets - Act as a focal point for identifying, triaging, and resolving connectivity-related issues - Coordinate cross-functional response across Engineering, Delivery, Product and external partners - Ensure transparency and clarity around root cause, mitigation plans, and resolution timelines - Contribute to improving long-term connectivity resilience and operational standards (3) Product experience and continuous improvement - Own the end-to-end feedback loop from customer experience to product and operational improvement - Partner w/ Product, Engineering, Delivery translating customer issues/ performance signals into clear actions - Ensure root causes are identified, prioritised, and addressed - not just resolved symptomatically - Contribute to building repeatable playbooks for onboarding, performance monitoring, and issue management - Help evolve operational standards, readiness criteria, and escalation paths to improve reliability and scale - Ensure learnings from incidents, performance trends, and customer escalations are embedded into how the platform is delivered and operated All About You (1) Essential experience - Experience working on API-driven, data-heavy, or connectivity-based products (payments, OB, platforms, or similar) - Proven background in product operations, delivery, customer success, or technical account management - Hands-on experience managing performance, incidents, or complex cross-team issues at scale - Comfort operating across product, engineering, and commercial environments - Experience working across multiple European markets is a strong advantage (2) Skills and competencies - Strong analytical mindset with the ability to turn messy data into clear insights - Highly structured problem-solver; calm and effective in high-pressure situations - Excellent communicator - able to align technical, product, and commercial stakeholders - Natural collaborator who enjoys working at the intersection of teams and disciplines - Curious, adaptable, and motivated by seeing products succeed in real customer environments Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description We’re looking for a Director of Engineering, Payments to lead the teams that power Storable’s cross-product payment platform and related shared services used by products across our ecosystem. In this role, you’ll own the strategy, execution, and operational excellence of payment product. You’ll lead multiple engineering teams (US and offshore), partner closely with Product, Architecture, and Security, and ensure services are secure, reliable, and easy to integrate for other Storable product teams like Edge, SiteLink, and Easy. What You’ll Do - Strategy & Ownership - Own the engineering strategy and roadmap for payments used by the Storage vertical, aligned to company and product goals. - Define and drive a platform-first approach: build shared capabilities once and scale them across products and verticals. - Partner with Product, Architecture, and Security to define long-term Architecture and Design. - Delivery & Execution - Lead multiple teams to deliver high-impact initiatives across the payment vertical. - Establish clear execution plans, milestones, and success metrics; ensure teams hit commitments while managing risk and trade-offs. - Collaborate closely with product engineering teams to design integration patterns, migration plans, and rollout strategies that minimize customer disruption. - Engineering Excellence & Operations - Own the operational health of platform services (availability, performance, incident response, SLAs). - Drive secure-by-default engineering practices and ensure financial compliance (e.g., payments-adjacent, PCI-impacted, SOC2 expectations). - Raise the bar on reliability, observability, and resilience, including on-call practices, runbooks, and post-incident learning. - Partner with Security to evaluate and mitigate platform risks, including abuse, privilege escalation, and integration misuse. - People Leadership - Lead, develop, and retain a high-performing group of engineering managers and senior ICs, including career growth, coaching, and performance management. - Build a healthy, inclusive team culture that values accountability, psychological safety, and continuous improvement. - Shape hiring plans and partner with Talent/HR to recruit exceptional engineering talent in both US and international locations. - Cross-Functional Leadership - Act as the primary engineering counterpart for Product and PMO on Payment. - Represent Payment in architecture reviews, quarterly planning, and portfolio trade-off discussions, clearly articulating impact, risk, and dependencies. - Communicate status, risks, and decisions to executive stakeholders in a clear, concise, and data-informed way. Qualifications - 10+ years of software engineering experience, with 5+ years in engineering leadership (managing managers and/or multiple teams). - Proven track record owning platform or shared services in a multi-product B2B SaaS environment (e.g., payments, identity/SSO, permissions, access control, security-sensitive services). - Demonstrated success leading complex, cross-team migrations or platformization efforts (e.g., consolidating multiple legacy services into a shared platform). - Strong technical background in modern cloud architectures (microservices, APIs, event-driven systems) and familiarity with secure coding practices. - Excellent communication and stakeholder management skills, including experience working directly with senior product and business leaders. - Experience working with AI tooling (i.e. Claude Code, Github CoPilot). Preferred Experience - Experience in payments-adjacent, compliance-heavy, or security-sensitive domains (e.g., PCI, SOC2, HIPAA-like environments). - Background working with multi-tenant enterprise customers, particularly around enterprise SSO, delegated administration, and granular permissions. - Experience leading distributed teams (onshore/offshore) and scaling organizations through change. - Prior experience in property management, fintech, or similar vertical SaaS is a plus, but not required. Benefits - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation with a ‘take what you need’ vacation policy. - Company rewards and recognition that can be redeemed for personalized gifts and experiences. - 8 hours of Volunteer Time Off each year and opportunities for community service events. - 8 hours of Rest, Relax, Recharge time for mental health care. - Access to mental well-being resources, including counseling services and mindfulness workshops. - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - Pawternity Leave and Pet Bereavement policies. - Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options. - Access to financial experts for informed decision-making. - Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Role Description The Director Strategic Market Development is responsible for identifying, developing, and expanding Merrychef’s presence within non-traditional foodservice segments, including: - Healthcare - Higher education - Corporate dining - Food manufacturing - Government - Specialty institutional environments A core focus of the role is building long-term, value-driven relationships with food manufacturing partners to align menu development, product innovation, and equipment capabilities in ways that deliver measurable value to end users. The role is highly collaborative, requiring close alignment with: - Sales - Marketing - Culinary - Product - Consultants - External partners Reporting directly to the VP Sales, this position will be based out of Coppell, TX, with the ability to work remotely. Frequent travel is required. Qualifications - 8+ years of progressive experience in commercial foodservice equipment sales, strategic market development, institutional channel expansion, or food manufacturing related environments is required. - Demonstrated success growing business in healthcare, education, government/military, corporate dining, food manufacturing, managed services, or other non-traditional foodservice segments. - Proven ability to build and sustain long-term strategic partnerships with food manufacturers, operators, consultants, engineers, and procurement/GPO stakeholders. - Experience with high-speed cooking technologies, ventless solutions, or kitchen automation (preferred). - Background in spec writing, kitchen design standards, or equipment standardization programs (preferred). - Strong go-to-market strategy, market segmentation, and business development experience across complex, multi-stakeholder environments. - Excellent communication skills (written and verbal), that can transcend all levels of the business, including empathy for the end-user. - Experience leading product demonstrations, testing initiatives or operator validations. - Ability to meet deadlines, manage time and multi-task in an ever-changing work environment. - Business acumen and experience in business case development. Ability to translate customer culinary needs into actionable solutions. - Excellent leadership, teamwork, collaboration, negotiating and strategy development skills. - Proficiency in computer software; including spreadsheets, databases and presentation platforms. - Ability to create compelling customer-facing and internal content; including presentations, playbooks, training materials, and sales enablement tools. - Consistently operate in a manner that aligns to the Company Core Values. - Strong culinary knowledge and experience collaborating with food manufacturing partners, culinary teams, and operators to develop menu solutions optimized for high-speed cooking technology, operational efficiency, and end-user satisfaction. - Ability to translate culinary and operational needs into strategic equipment solutions through product demonstrations, menu development, testing initiatives, and customer-facing culinary presentations. - Experience partnering cross-functionally with Culinary, Sales, Marketing, and Product teams to support menu innovation, customer education, and demand creation across non-traditional foodservice segments. - Consistently demonstrate alignment to Company core values. Requirements - Ability to sit/stand/walk for extended periods of time in a commercial kitchen environment, office setting, tradeshow/event, or in the field. - Must be able to lift, push, or pull 50 pounds. - Ability to work extended hours, as needed. - Ability to travel – up to 75% of the time - regionally, locally and requiring overnights. Occasional international travel. - Must have valid US passport and driver’s license. Benefits - Competitive wage - Healthcare (medical, dental, vision) - 401(k) savings plan - Wellness Program - Supplemental Health Plans - Employee Assistance Program - Training and Development - Holiday Pay opportunities - Employee discounts - Paid Time Off (PTO) - On-the-job training and skills development - Basic Life Insurance - Leave Program - Employee Events and more…