• Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph; • Assist patients and caregivers in conducting assessments related to Patient Support services. • Act as a liaison between patients, families and health care providers related to medication access. • Address general inquiries regarding program services, disease states, or product related queries based on provided materials. • Offer continuous support on disease states or product-related questions to ensure patient adherence. • Refer the patient to their healthcare providers for clinical questions beyond program materials. • Document patient information and interactions within the electronic patient record. • Conduct ongoing file review and updates to reflect patient journey. • Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options. • Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy. • Participate in specialized training sessions for specific therapies provided by the pharmaceutical team. • Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed. • Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution. • Maintain clear communication with the manager, team and the client regarding the management of patient cases. • Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes. • Report Adverse Events / Severe Adverse Events following program procedures.

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Role Description Join our team: The Consumer Mobility Strategy & Planning team is dynamic, entrepreneurial, and highly engaged. We are a high-performing team that values diversity of thought and experience to stay connected with our customers. We are as passionate about our team and our customers as we are about our business and we’re looking for people who get excited about thinking and delivering differently. Our team is passionate about supporting the development, governance and management of strategic forecasting and planning for the holistic Consumer Marketing organization. We help define, articulate, and track against our overall strategic direction and priorities to win and sustain share in the Canadian telecommunications market. Our mandate includes: - Budget setting and forecasting for the Wireless product portfolio across all Consumer segments - Tracking and reporting on key financial and performance metrics - Delivering strategic deep-dives and programs Our focus is on gaining a deep understanding of our business and customers, and using it to envision, build, and articulate the innovative strategies that will help us win in the market. We also work closely with our Executive leadership team to help communicate and drive these strategies across the organization. Here's the impact you'll make and what we'll accomplish together: The successful candidate will own the forecasting and performance measurement of Revenue and ARPU KPIs for Koodo Mobile, as well as provide keen insights to support strategic decision making across multiple consumer marketing teams. Here's how: - Own the end-to-end forecasting (triage) process for Koodo Mobile. - Ensure the various elements of the forecast (subscribers, revenue and ARPU) are fully integrated and deliver a cohesive story to senior executives marrying targets to strategy and market dynamics. - Work with Marketing, Planning and Finance primes to align on submissions. - Work internally with Subscriber & Revenue Planning peers to understand holistic performance relative to targets and complete analyses to uncover opportunities to meet or exceed short & long-term targets. - Become a trusted partner to Marketing & Business primes. - Work collaboratively with partners to align upon identified opportunities and take action via one of the 4 P's. - Present revenue and EBITDA opportunities to senior executives and gain alignment by putting forth thoughtful, compelling, data supported recommendations. - Prime the budget and strategic planning process for Koodo Mobile. - Work with our marketing and finance partners on identifying key programs and market dynamics that should be considered in our 1 to 3 year subscriber and revenue forecasts. #LI-REMOTE Qualifications - 2-5 years financial/strategic planning & performance analysis experience - Innovative thinker that’s passionate about solving business problems - Strong quantitative skills and business acumen with a track record of proactively deriving strategic insights and thoughtful recommendations that contemplate financial, operational and customer considerations - Excellent communications skills including experience developing and delivering presentations to senior executives - Master at taking vast amounts of complex data and distilling it into simple views that tell a crystal clear story - Obsesses over coming up with the optimal graph or table that brings the numbers to life for the audience and ultimately facilitates rich strategic discussions - Proficient in Excel and experience building complex models - Very comfortable with ambiguity and balancing multiple priorities/needs Requirements - Intermediate SAS and/or SQL skills considered an asset - Wireless industry knowledge and experience

Role Description Als Marketplace Manager (gn) übernimmst du eine zentrale Rolle beim Aufbau und der Skalierung neuer Marktplatzkanäle – mit Fokus auf Bol.com und den Launch unseres ePharmacy-Geschäfts. - Du verantwortest den Aufbau, Launch und die Skalierung von Bol.com als strategisch wichtigen Marktplatz für ESN & More. - Du steuerst die Einführung und Entwicklung neuer ePharmacy-Marktplatzkanäle – von der Planung über den Go-Live bis zur operativen Weiterentwicklung. - Du analysierst Marktpotenziale, Wettbewerber und Verbrauchertrends und leitest daraus konkrete Wachstumsstrategien ab. - Du optimierst Produktdarstellungen, Inhalte und Werbekampagnen für maximale Sichtbarkeit und Conversion. - Du definierst relevante KPIs, trackst die Performance und leitest datenbasierte Maßnahmen zur Umsatz- und Profitsteigerung ab. - Du arbeitest eng mit den Teams aus Sales, Supply Chain, Marketing und Finance zusammen, um eine effiziente Skalierung sicherzustellen. - Du bringst neue Impulse ein, beobachtest Entwicklungen im E-Commerce und setzt innovative Ideen praxisnah um. Qualifications - Abgeschlossenes Studium oder vergleichbare praktische Erfahrung im E-Commerce, Online-Retail oder Marktplatz-Management. - 3–5 Jahre Berufserfahrung, idealerweise mit Fokus auf europäische Marktplätze (z. B. Bol.com, OTTO, Allegro oder ähnliche Plattformen). - Erfahrung im Aufbau und Skalieren neuer Vertriebskanäle – idealerweise im Konsumgüter- oder ePharmacy-Bereich. - Sichere Handhabung von Marktplatz-Tools, Content-Management-Systemen und Performance-Analysen. - Analytisches und datengetriebenes Denken, pragmatische Umsetzung. - Unternehmerisches Handeln, Eigeninitiative und Freude an cross-funktionaler Zusammenarbeit. - Verhandlungssichere Deutsch- und Englischkenntnisse. Benefits - Attraktive Mitarbeiterrabatte auf Produkte von ESN & More. - Flexible Arbeitszeiten & Homeoffice-Möglichkeiten. - Zuschüsse zu Mobilität & Fitness (z. B. Wellpass, Deutschlandticket). - Betriebliche Altersvorsorge. - Workation-Optionen und mehr. Company Description The Quality Group (TQG) ist ein innovativer Anbieter von Sporternährungsprodukten und vereint seit 2021 die erfolgreichen Marken ESN und More Nutrition. - ESN ist seit 2004 deutscher Marktführer für Sporternährung und bietet Produkte wie Proteinpulver, Riegel und Supplements, die auf ambitionierte Fitnessziele ausgerichtet sind. - More Nutrition, gegründet 2017, steht für gesunde, zuckerreduzierte Ernährungsprodukte und bietet Lösungen für bewusste Ernährung und Gewichtsmanagement – ohne Verzicht. - Die Vision von TQG ist es, Menschen dabei zu unterstützen, die beste Version ihrer selbst zu werden. - Mit Leidenschaft und Innovationskraft entwickelt das Unternehmen hochwertige Produkte, die Gesundheit, Leistung und Lebensfreude fördern. - Mit einer agilen Unternehmenskultur und spannenden Karrieremöglichkeiten ist TQG nicht nur für Kunden, sondern auch für Mitarbeitende ein starker Partner.