• Manage and optimize the technology operations for 3 global studios within Keywords Studios • Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems • Collaborate with global IT teams on long-term technology processes, requirements and solutions • Leverage AI and machine learning to build efficient processes across the business and workflows • Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes • Acts as administrator for the group’s business systems and creative production tools • Serve as a thought leader on technology infrastructure, expansion and AI integration • Provide user support for Mac and PC operating systems and assess equipment needs globally • Troubleshoot technology related issues across the group • Act as point of contact for clients regarding content security compliance • Coordinate and manage services between current vendors and outside contractors

• Configure and set up courses, seats/slots and activities on the LMS platform; • Perform periodic reviews of enrollments and finalize grades; • Support financial processes related to billing, refunds and reconciliations; • Manage operational tickets and follow up on special cases with internal teams; • Ensure the smooth operation of academic and operational workflows in virtual learning environments; • Identify and drive continuous improvement of operational processes; • Maintain constant interface with multidisciplinary teams, including IT, Academic, Finance and Customer Service.

• Serves as a liaison between Pathward and Processors for daily communications. • Leads processor integrations and solution implementation to support Pathward products. • Provides frontline support and issue remediation for external system applications. • Issues and tracks performance to resolution. • Oversees exception handling ensuring resolution of rejected records. • Manages data quality alerts and investigate to identify root cause. • Creates and implements data quality alerts to mitigate risks and support good quality of data. • Queries and analyzes data to troubleshoot issues and identify scope. • Presents and communicates findings from data analysis and recommend corrective action as needed. • Creates and implements solutions to grow and develop oversight controls. • Defines requirements on Engineering efforts and validate results in production. • Proposes and implements solutions for complex data issues both independently and in collaboration with peers. • Drives solution set across development teams to adhere to industry and regulatory changes. • Leads the implementation of data reconciliation, monitoring and control processes. • Establishes controls for SLA oversight in accordance with contractual agreements. • Leads problem management and resolution, escalation of issues as necessary. • Supports Engineering efforts as subject matter expert of third-party processor. • Configures processor defined values according to business definitions to normalize data in Pathward processing environment. • Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team. • Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance. • Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products. • Mentors and supports teammates in data quality and problem management efforts. • Conducts periodic engagements with processors preparing agendas and document outcomes. • Supports business projects as subject matter expert. • Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews. • Leads periodic reviews of departmental procedures and implementation of process improvement. • Other duties as assigned

• Perform duties for revenue operations department related to either medical insurance billing, collections or patient access • Communicate with patients and insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics • Review and submit system setup requests to appropriate teams to ensure center and payer information is loaded into the billing system for accurate billing • Respond timely and accurately to payer communications • Collaborate with other revenue operations teams to ensure seamless processes across teams • Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information • Help identify process changes and opportunities for continuous improvements • Maintain current patient account information at all times • Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies