• Perform duties for revenue operations department related to either medical insurance billing, collections or patient access • Communicate with patients and insurance payers to ensure proper insurance coverage for our patients or to ensure timely and accurate reimbursement for dialysis services rendered at our clinics • Review and submit system setup requests to appropriate teams to ensure center and payer information is loaded into the billing system for accurate billing • Respond timely and accurately to payer communications • Collaborate with other revenue operations teams to ensure seamless processes across teams • Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information • Help identify process changes and opportunities for continuous improvements • Maintain current patient account information at all times • Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

• Perform duties for revenue operations department related to either medical insurance billing, collections or patient access • Communicate with patients and insurance payers to ensure proper insurance coverage • Review and submit system setup requests to appropriate teams • Respond timely and accurately to payer communications • Collaborate with other revenue operations teams • Partner with clinics teammates to ensure timely and accurate insurance information • Help identify process changes and opportunities for continuous improvements

• You ensure that the entire lovelifepassport ecosystem runs smoothly. • You are the architect of our production-grade automations and data flows. • You simplify internal processes and ensure data quality. • You build and maintain complex automation scenarios (e.g., with Make or Zapier). • You actively monitor these and ensure all operations run error-free. • You are responsible for creating and maintaining dashboards that visualize key metrics. • You ensure our systems (e.g., Stripe, Google Workspace, Slack) communicate seamlessly. • You create and maintain clear standard operating procedures (SOPs) and change logs for traceability. • You inform stakeholders after significant incidents and manage access rights and roles.

• Work as a cloud customer success manager to provide FinOps services to a dedicated customer base. • Act as a subject matter expert on cloud billing & licensing models. • Resolve complex customer requests or complaints. • Apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations.