Role Description Our Client is building the next generation of AI-powered customer experience technology — combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem. This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP of Product to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product! This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment. The ideal candidate for this role will own the evolution of: - A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflows - An AI-driven operational intelligence platform that centralizes business insights through natural language interaction What the VP, Product will do: - Own the end-to-end product roadmap for multiple AI platforms - Lead product, engineering, architecture, DevOps, AI/ML, and UX strategy - Manage the transition of the current MVP from an external development partner to an internal product organization - Build and scale a remote engineering and product team - Drive rapid feature development through agile sprint execution - Improve AI agent performance, orchestration, and operational intelligence capabilities - Optimize infrastructure efficiency, token consumption, and platform scalability - Partner closely with executive leadership on commercialization and growth strategy - Help shape the long-term vision of a unified AI + BPO ecosystem - Oversee integrations across AI, automation, and CCaaS technologies - Develop scalable systems that support both self-service AI and human-in-the-loop operations - Balance innovation with operational execution and business outcomes Qualifications - Deep expertise in AI/ML platforms, architecture, and applied automation - Strong understanding of CCaaS, contact center technologies, and CX operations - Experience building or scaling AI-driven SaaS platforms - Hands-on technical leadership experience in high-growth or startup environments - Ability to operate both strategically and tactically - Strong knowledge of infrastructure, APIs, DevOps, and modern cloud architecture - Proven experience leading remote engineering and product teams - Entrepreneurial mindset with strong execution capabilities - Ability to distinguish between true AI capabilities and basic intelligent automation - Experience taking products from MVP to scalable commercialization - Strong communication and cross-functional leadership skills - Comfortable working in fast-paced, evolving environments with ambiguity Preferred Background - Conversational AI, voice AI, or agentic AI experience - Experience within BPO, outsourcing, or contact center environments - Exposure to operational intelligence or workflow automation platforms - Experience managing AI infrastructure cost optimization - Prior startup or venture-backed company experience - Director-level technical product leaders ready to step into a VP-level role are encouraged to apply Additional Details - Remote-based role (U.S. preferred) - Travel under 30% - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home

• Manage quarterly Fund financial statements and assist with the preparation and review of monthly Corporate financial statements, maintaining related workbooks and schedules. • Manage cash and GAAP journal entries, including accruals, and process wires, ACHs, and check runs. • Coordinate and manage Fund audits, tax returns, and K-1 preparations, while supporting Corporate audit and tax return processes as needed. • Create and maintain financial models, assist with financial planning and analysis, and collaborate with internal teams on accounting and tax-related matters. • Review Fund and Partnership operating agreements, record transactions, and monitor capital contributions received from investors and paid to Partnerships, ensuring all capital accounts are up to date. • Manage investor due diligence workflow and Upper Tier closings. • Prepare qualitative risk assessment and quantitative valuation for internal discussion. • Together with VP, FM: Maintain and update master templates for Lower Tier / Upper Tier modeling. • Support Acquisitions and Underwriting by providing tax expertise, model training and transaction-specific modifications to Lower Tier models. • Train and review the work of junior staff, providing guidance and oversight. • Manage investor capital to be called, based on Fund cash balances and updated project-level equity schedules. • Analyze investor tax-basis and 704(b) basis capital account projections through the LIHTC compliance period, identifying potential risks to investor IRR and providing recommendations. • Perform quarterly and annual updates to pre-stabilized Fund models based on actual tax returns, and review tax returns for pre-stabilized Funds, analyzing material variances and updating investor benefit schedules. • Manage quarterly reporting obligations and conduct annual analyses of Fund reserves and sustainability. • Calculate annual Fund cash waterfalls, process upper-tier asset management fees and overhead reimbursements, and model complex transactions, including multi/club structures, bridge lending, and special allocations. • Coordinate Lower Tier tax return preparation memos and ensure adherence, while planning, hosting, and recording Lower Tier model training sessions. • Annual review and revision of Upper Tier Policies and Procedures. • Provide weekly updates to VP, FM.

• Responsible for leading and developing a multi-disciplinary team in the creation, growth and execution of a multitude of capabilities and service offerings. • Responsible for overseeing the strategic aspect of the customer’s relationship with the company, specifically focused on the customer experience • Focuses on the methods and approaches used to interact with the customer including social media, the company’s website, telecommunications helpline and related support processes and “market presence.” • Interjects a “customer advocacy perspective” in the design and marketing of the company’s products and services. • Provides guidance using best-in-class knowledge of strategy, business insights and personnel development. • Coaches and develops executive team members to grow company strategy and talent. • Diagnoses and recognizes issues impacting the organization. • Influences leadership to deliver strategic business goals and objectives with a planned approach, on time and on target. • Creates and communicate technical/scientific vision and strategy for all solution areas in a professional services environment. • Responsible for transformational change but also championing innovation across the organization. • Provides strategic framework for the creation, positioning, branding, pricing and marketing of innovation opportunities. • Cultivates a creative environment for the organization and disseminates innovative ideas throughout the organization. • Delivers operating profit goals assigned to new product innovation. • Apply AI and machine learning to elevate customer and employee experiences across digital touchpoints. • Champion the integration of AI technologies—such as predictive analytics and automation—into experience strategies to enhance engagement, satisfaction, and operational efficiency • Lead global expansion initiatives by aligning regional experience strategies with enterprise goals, ensuring seamless integration across markets and cultures. • Responsibility may include direct/indirect revenue, sales and growth for the solution area. • Promote and adhere to Precision AQ’s workplace values known as Precision Principles (Client Service, Purpose, Accountability, Mutual Respect and Collaboration)

Title: Quantitative Consultant - Remote Location: Minneapolis or Washington, D.C. United States Requisition number: 2359526 Job category: OptumInsight Consulting Overtime status: Exempt Travel: No Job Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. OptumServe Consulting (OSC)/The Lewin Group (Lewin), a premier national healthcare and human services consulting and policy analysis firm, brings more than 50 years of experience finding answers and solving problems for leading organizations in the public, non-profit, and private sectors. OSC/Lewin's strategic and analytical services aim to help clients: - Improve policy and expand knowledge of healthcare and human service systems - Enact, run, and evaluate programs to enhance delivery and financing of healthcare and family services - Deal with shifts in healthcare practice, technology, and regulation - Optimize performance, quality, coverage, and health outcomes - Create strategies for institutions, communities, associations, foundations, governments, and people to make healthcare and human services systems more effective Currently, OSC/Lewin has more than 250 consultants drawn from industry, government, and academia. They all share a solid commitment to Lewin's core values of objectivity, integrity, analytical innovation, vision, and dedication to client satisfaction. As a Quantitative Consultant, you will perform a variety of research and analysis tasks to support consulting projects for federal and state governments, health plans, associations and foundations, hospitals, and health systems. OSC/Lewin is seeking graduates of master's programs in fields such as mathematics, statistics, biostatistics, economics, computer science, data science, epidemiology, or other quantitative fields with at least two years of relevant experience to fill statistician roles. Individuals without a master's degree who have 5 or more years of relevant experience and a bachelor's degree may fill these roles as well. Lewin assists state and federal administrations such as the Center for Medicare and Medicaid Services in evaluating and optimizing healthcare program operations through a combination of analytic and policy-driven research, modeling, and reporting. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Contribute to projects involving the application of statistical sampling such as: - Investigating improper Medicare and Medicaid billing - Estimating fund recoupment associated with auditing programs - Predicting improper billing for audit optimization - Summarize and analyze claims data as well as perform hypothesis testing - Perform data extractions and data cleaning - Produce analytic reports on statistical issues You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Academic and/or work experience - Performing quantitative analysis - Maintaining a high degree of accuracy and attention to detail - Preparing presentations and reports - Solid oral and written communication skills - Aptitude for interpreting data outputs and articulating findings - Experience using software for data analysis, such as Snowflake, SQL, Python, R, or Tableau - Intermediate to advanced knowledge of MS Office-Word, Excel, PowerPoint - Experience in healthcare or public policy Preferred Qualifications: - Experience with data analyses, such as hypothesis testing, regression modeling, and data visualization - Experience working with large datasets - Experience working in the CMS integrated data repository (IDR) - Experience working effectively as a member of a project team - Familiarity with medical claims data and/or medical auditing data - Healthcare or human services research experience - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.