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Precision Medicine Group logo
Precision Medicine Group

Precision Medicine Group delivers specialty services that help its life science clients navigate healthcare challenges. The company entered its 10th year of suc

SVP Integrated Client Delivery

Location

United States

Posted

33 days ago

Salary

$254.9K - $382.3K / year

Seniority

Lead

Bachelor DegreeEnglish

Job Description

SVP Integrated Client Delivery

Precision Medicine Group

• Responsible for leading and developing a multi-disciplinary team in the creation, growth and execution of a multitude of capabilities and service offerings. • Responsible for overseeing the strategic aspect of the customer’s relationship with the company, specifically focused on the customer experience • Focuses on the methods and approaches used to interact with the customer including social media, the company’s website, telecommunications helpline and related support processes and “market presence.” • Interjects a “customer advocacy perspective” in the design and marketing of the company’s products and services. • Provides guidance using best-in-class knowledge of strategy, business insights and personnel development. • Coaches and develops executive team members to grow company strategy and talent. • Diagnoses and recognizes issues impacting the organization. • Influences leadership to deliver strategic business goals and objectives with a planned approach, on time and on target. • Creates and communicate technical/scientific vision and strategy for all solution areas in a professional services environment. • Responsible for transformational change but also championing innovation across the organization. • Provides strategic framework for the creation, positioning, branding, pricing and marketing of innovation opportunities. • Cultivates a creative environment for the organization and disseminates innovative ideas throughout the organization. • Delivers operating profit goals assigned to new product innovation. • Apply AI and machine learning to elevate customer and employee experiences across digital touchpoints. • Champion the integration of AI technologies—such as predictive analytics and automation—into experience strategies to enhance engagement, satisfaction, and operational efficiency • Lead global expansion initiatives by aligning regional experience strategies with enterprise goals, ensuring seamless integration across markets and cultures. • Responsibility may include direct/indirect revenue, sales and growth for the solution area. • Promote and adhere to Precision AQ’s workplace values known as Precision Principles (Client Service, Purpose, Accountability, Mutual Respect and Collaboration)

Job Requirements

  • Bachelor’s degree
  • Executive-level experience working in healthcare and/or healthcare agency
  • Extensive experience working with digital, interactive and data-driven technologies to deliver engaging brand experiences across the brand life cycle
  • Proven track-record for shaping and developing high-performing teams and organizations
  • Proven ability to integrate AI-driven insights into experience design, personalization strategies, and operational workflows to drive engagement, satisfaction, and business outcomes.
  • Experience leading multiple creative, digital, or production-focused shared services departments in a matrixed or agency environment.
  • Demonstrated ability to modernize operational models, drive efficiency, and elevate delivery standards across multi-disciplinary teams.

Benefits

  • Health insurance
  • retirement savings benefits
  • life insurance
  • disability benefits
  • parental leave
  • paid time off for sick leave and vacation

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