Workforce & Capacity Manager

ManagerManagerFull TimeRemoteSeniorTeam 10,001+Since 1947H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

25 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Workforce & Capacity Manager

Safelite

• Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement. • Partnership with District Manager on Capacity/Scheduling strategies. • Execute objectives, conduct performance evaluations, and facilitate career development for team members. • Promote a positive work environment that encourages innovation and problem-solving. • Implement workforce optimization strategies including Scheduling and Resource Allocation to meet business goals, across the zone. • Ensure routing of right technician, to the right job, for most efficient and productive route. • Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations. • Monitor and analyze workforce metrics to identify trends and areas for improvement. • Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands. • Manage the regional budget, ensuring cost-effective workforce and capacity management solutions. • Collaborate with cross-functional teams, including Fleet, Supply Chain, and Operations, to align workforce strategies with overall business goals.

Job Requirements

  • Bachelor’s degree in business, Operations Management, or a related field.
  • 4-6 years Proven experience in workforce and capacity management.
  • 1-3 years Leadership experience.
  • Knowledge of customer service and administrative protocols.
  • Ability to provide world-class customer service.
  • Ability to lead within a fast-paced, high-volume operation.
  • Proven experience developing high performing teams that deliver extraordinary results.

Benefits

  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*.
  • 401(k) plan with company matching.
  • Medical coverage plans customized to suit your needs.
  • Commitment to work/life balance through our paid time off (PTO) programs.
  • Company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.

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