• Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. • Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. • Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. • Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. • Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.

• Manage the lifecycle of vendor engagements impacting business operations and partner relationships • Partner with business teams to monitor vendor compliance and performance • Maintain contract documentation and monitor key dates for renewals • Negotiate and facilitate contract renewals or terminations • Support business owners in managing vendor relationships • Develop strong relationships with key vendor partners • Management of vendor performance based on contract terms • Collect and report vendor SLA performance • Drive contracting activities including negotiating favorable terms and rates • Collaborate with legal and procurement teams to finalize contract terms

- Manage and organize the manager’s inbox to ensure timely responses and nothing is missed - Track project tickets/requests and daily tasks, following up to completion - Maintain task management systems and monitor deadlines - Coordinate follow-ups with internal team members, vendors, and clients - Keep project communications organized and up to date - Support management with scheduling, reminders, and general administrative assistance - Ensure tasks are completed on time and properly documented

• Lead, develop and motivate Cardiac Rhythm Management (CRM) service employees to deliver education and technical expertise in the hospital, clinic and other care settings to physicians and allied health professionals. • Lead and drive execution of CRM service strategy, programs, and key initiatives to efficiently optimize resources, deliver customer value and deliver exceptional service. • Partner with sales teams to achieve implant, revenue, inventory and expense goals for assigned geography. • Manage CRM Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals. • Provide ongoing feedback and coaching to direct reports; provide regular performance reviews, goal setting discussions, development discussions, and implement corrective actions where necessary. • Responsible for CRM Clinical Specialist recruiting and hiring. • Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities. • Lead team to implement CRM service strategy, programs, new technology solutions that impact service delivery and key initiatives. • Drive service optimization and efficiency and new service models. • Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives. • Work with regional and district leadership to align resources based on business priorities and appropriate service demands. • Ensure efficient, effective use of inventory, expenses and assets, and apply Customer Focused Quality Concepts.