• Support the business in decision making and operations efforts by providing data, reporting and business intelligence services. • Act as a data and reporting expert for other members of the Reporting and Analytics team. • Develop reporting solutions following internal reporting standards and best practices by translating business requirements for development within multiple reporting and prototyping platforms and determining appropriate solution design. • Maintain and improve the reliability, efficiency and functionality of existing reports. • Facilitate team request intake sessions to collect reporting requirements and determine project prioritization. • Build and maintain reporting, data, and metrics governance processes. • Develop strategic partnerships with various levels of leadership within the organization, acting as a representative of the broader Reporting and Analytics team. • Coach and provide guidance to other members of the team and clients in the use and interpretation of data.

• Collect, clean, validate, and organize data from multiple sources to support recurring and ad‑hoc reporting needs. • Build and update dashboards, reports, and visualizations using Power BI and Excel. • Use SQL to query, manipulate, and analyze data for insights and reporting accuracy. • Run basic analyses to identify trends, measure performance, and highlight improvement opportunities. • Assist with preparing summary insights and communicating key findings to team members or leadership. • Support documentation of data processes, reporting standards, metadata, and recurring workflows. • Learn and apply best practices in data retrieval, transformation, quality assurance, and reporting. • Collaborate with senior analysts on project‑based assignments, gradually taking on more independent work as skills expand.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Serve as a member of the Digital & Technology Solutions department partnering with Finance areas to support the configuration and maintenance of Workday Core Financials, Banking & Settlement, Budget, Business Assets, Expenses, FDM, Financial Accounting, Grants, Supplier Accounts, Projects, reporting, analytics, and integrations. - Develop and implement best practices for Workday system use, including workflows, dashboards, and reporting capabilities. - Gather feedback from users, analyze workflows, and implement enhancements or customizations to meet evolving business needs. Collaborate with cross-functional teams to understand business requirements and translate them into system configurations. - Perform complex Workday configuration changes, create test scripts, and test. - Research, design, test and implement configuration changes resulting in process improvements. - Serve as a lead subject matter expert for Workday Financial products and apply knowledge to maintain effective system utilization and efficiency. - Manage Workday semi-annual releases and regular updates for Finance modules. - Monitor system performance and proactively address issues, coconsciously seek opportunities to enhance system process and improve user experience. - Facilitate change management processes, including the development of release management communication plans, implementation plans, and rollback plans for financial products. - Investigate, triage, and troubleshoot escalated issues and system outages. Perform root cause analysis and exercise appropriate problem resolution and risk mitigation strategies. - Develop internal training materials to be used to educate functional and end users on Workday Financial functionality. - Stay apprised of Workday releases and new features, assess impacts and recommend adoption strategies. - Work collaboratively with technical and business stakeholders to drive the product roadmap. - Provide mentorship and direction to junior members of the technical team. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. EDUCATION & EXPERIENCE Bachelor’s Degree in relevant Accounting, Finance or technical field (Information Technology, Computer Science, Software, Engineering or related technical discipline) or equivalent combination of training and work experience 7+ years of Workday Finance development, configuration, reporting, product support, implementation or related experience and training required  Expertise in at least in 5 Workday Finance modules such as Core Financials, Banking & Settlement, Budget, Business Assets, Expenses, FDM, Financial Accounting, Grants, Supplier Accounts, Projects, or Calculated fields required Healthcare Finance functional experience strongly preferred CERTIFICATION/LICENSURE None ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES - Understanding of Finance operations and experience in Finance data management and reporting - Strong verbal and written communication skills to interact with internal customers, cross-functional colleagues, vendors, and technical partners - Ability to accurately define requirements and interdependencies to develop viable solutions - Strong attention to detail - Ability to prioritize workload and provide timely follow-up and resolution - Ability to work effectively in a fast-paced environment and handle multiple projects across a variety of applications - Ability to provide strategically aligned direction and coaching to a variety of stakeholders WORK ENVIRONMENT Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. INFORMATION ACCESS Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director. WORK CONTACT GROUP Partners, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. PAY RANGE: $108,633.91 - $168,382.56 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: - Medical, Dental, Vision - Life & Disability Insurance - FSA/HSA Options - Generous, accruing paid time off - Paid Parental and caregiver leave - Career advancement and educational opportunities - Tuition and certification reimbursement - Certification Reimbursement - Well-being Programs - Employee Discounts - On-Demand Pay - Financial Education - Annual recognition/awards events - Partner appreciation days - Family entertainment/attractions discount - Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: - #1 in the nation on AARP's Best Employers for Workers Over 50 - One of Working Mother magazine's 100 Best Companies for Working Mothers - A Top 50 Company and Top 10 Nonprofit for Executive Women

• Perform technical configurations of billing systems in accordance with payer contract requirements, specifications and fee schedule • Develop a redundant validation process to ensure accuracy of monthly billing activities • Develop billing operations SOPs and policies in compliance with standard and local healthcare laws and in accordance with contractual agreements • Ensure accuracy of cash applications processes by conducting regular reconciliations of ERP and billing systems • Conduct regular post billing audits to proactively identify gaps in billing processes • Ensure currency and accuracy of billing operations guidelines based on latest payer requirements and policy changes • Collaborate with customer experience, product and data integrations teams in identifying and implementing opportunities for automation to support reliable and scalable billing operations processes • Prepare and validate monthly billing reports and statements in a timely manner to ensure accurate and on time billing • Develop and maintain billing operations KPIs (DSO, clean claims rate, denials and bad debt rate) to track performance success and trends • Develop SLAs and benchmarks in providing billing related service requests to measure customer success and ensure customer satisfaction • Develop and fulfill ad hoc reporting requests from internal and external customers in adherence to contract SLA’s • Lead investigation and research of billing inquiries and disputes by performing data and root cause analysis • Translate complex, large, healthcare data sets into clear reports to provide actionable insights • Develop and maintain process repository for organizing and storing billing related data • Collaborate with accounting and finance teams in developing financial reporting requirements related to billing