Role Description The Professional Education Program Lead is responsible for the end‑to‑end planning, coordination, and execution of Professional Education programs, including hands‑on medical education courses and lab‑based training events. This role serves as the primary operational owner for Professional Education events, ensuring seamless execution across planning, communications, logistics, facilitation, and post‑event follow‑up. The Program Lead works closely with surgeons, physician assistants, nurses, and other healthcare professionals interested in attending Professional Education courses, providing support with registration, communications, and, as needed, travel and accommodation arrangements. The role partners cross‑functionally with Clinical Marketing, Marketing Specialists, and internal stakeholders to ensure program objectives, faculty needs, and learner experience expectations are met. In addition, the Program Lead oversees complex logistics and inventory management for Professional Education equipment, including scheduling, personnel coverage, and tracking of assets across warehouse storage, field use, and in‑transit locations. This role is responsible for processing domestic and international shipments through the ERP system and ensuring compliance with all logistical, regulatory, and operational requirements. Success in this role requires prior familiarity with medical or professional education environments, strong operational rigor, and the ability to act as a trusted intermediary between clinical faculty, internal teams, and external partners—maintaining full accountability for program execution and outcomes. Qualifications - Bachelor’s degree in life sciences, healthcare, marketing, business, or a related field. - 5-7+ years of experience in medical education, professional education, clinical training, clinical marketing, or a related healthcare environment. - Prior familiarity with medical education environments is required, including working with surgeons, physician assistants, nurses, or other healthcare professionals. - Minimum of 4 years’ experience planning and executing hands-on medical or clinical education programs, including lab-based training, workshops, or surgeon education events. - Excellent computer skills, including operating Windows-based personal computers and Microsoft Office 365. - Working knowledge of logistics, inventory management, and ERP systems for order processing, equipment tracking, and shipment coordination. - Experience working within regulated medical device or healthcare environments preferred. - Proven ability to lead complex programs end-to-end, managing timelines, stakeholders, logistics, communications, and execution accountability. - Excellent customer focus with a high sense of urgency to create positive experiences. - Strong interpersonal and cross-functional collaboration skills. - Excellent written and verbal communication skills. - Highly organized, detail-oriented, and capable of managing multiple concurrent programs. - Ability to handle highly confidential and critical information. - Willingness and ability to travel domestically (about 50%) as required to support Professional Education events. Requirements - Experience coordinating domestic and international programs, including travel logistics, shipping, and vendor or distributor collaboration. - Ability to function calmly in a fast-paced environment, managing multiple priorities simultaneously. - Strong judgment, problem-solving, and decision-making skills. Benefits - National Pay Scale: $98,000- $117,000 DOE + potential annual bonus + comprehensive benefits package.

• Organize and synthesize clinical value data, metrics, and narratives for presentations, reports, and other communications aimed at both clinical and non-clinical audiences • Act as a bridge between the Clinical Services - Medical team and internal stakeholders (e.g., operations, Performance, Product, finance, and business development) to ensure consistent and effective translation of clinical programs' value propositions • Lead and coordinate specific projects within the different specialty utilization management, including timelines, milestones, and deliverables across different value pools and clinical initiatives • Maintain visibility into the performance and productivity across the utilization management staff, helping to collate success metrics and identify areas for improvement • Prepare materials for internal strategy sessions, external client meetings, and organizational leadership briefings on clinical program performance and value creation • Identify opportunities to streamline project management workflows, improve communication between clinical and non-clinical teams, and enhance reporting practices

• Provides tactical support for client-facing projects • Oversees and coordinates the receipt, log-in, and workflow management of samples and standards • Monitors project progress for both client-facing and internal projects • Manages client interactions related to sample and standard processes • Supports the client relationship manager with progress updates and managing timelines • Acts as the primary coordinator for the receipt and log-in of samples and standards • Manages shipment requests and sample workflows • Coordinates and tracks the completion of internal lab-based projects

• Lead P1/P2 incident management, including war room/bridge execution, triage coordination, and timely resolution • Own incident communications and escalation management, ensuring clear executive updates, accurate trackers, and timely stakeholder alignment • Monitor and enforce SLA adherence across ticket management, ensuring timely updates and resolution of high-priority issues • Drive root cause analysis (RCA) completion within defined timelines and implement corrective and preventive actions • Orchestrate end-to-end patch management, including scheduling, resource coordination, pre/post checks, and escalation handling • Coordinate upgrade and change management activities (e.g., RHEL, HANA, platform upgrades), including daily ServiceNow (SNOW) oversight • Act as the central coordination point across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution • Oversee operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management (e.g., FRUN) • Support resource and operational management, including onboarding/offboarding, team availability, and capacity planning • Lead customer engagement and continuous improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, and driving automation and process optimization