• Lead strategic, senior-level client relationships to drive retention, growth, and satisfaction • Develop and execute structured account plans informed by client insights, market trends, and competitive intelligence • Manage the full sales lifecycle, including pipeline development, discovery, solution design, proposals, and commercial negotiations • Create and deliver client-specific presentations, business cases, and value-realization analyses using quantifiable benefits • Coordinate cross-functional teams (Product, Delivery, Operations, Legal, Finance, Pricing) to ensure seamless execution and governance • Conduct regular performance and strategic business reviews, providing data-driven recommendations and action plans • Identify, prioritize, and progress upsell and cross-sell opportunities aligned to client objectives and measurable outcomes • Anticipate and mitigate risks, resolve issues, and drive continuous improvement across client engagements

Role Description The VIXXO Construction Manager is responsible for managing and leading both individual, multi-disciplined convenience store construction project solutions (including NTI, R&R, Major/Minor Remodels, Acquisitions, etc.) for clients. The role has direct accountability for on-time project delivery, financial goals and meeting all project objectives. The Construction Manager also participates in business development, client engagement and special projects as required. Who Will Love This Job - Advisor: You build rapport by offering strategic value in every interaction. You are trusted internally by cross-functional partners, as well as externally by our customers, for your strategic inputs. - Driver: You enjoy opportunities to work at a faster than average pace and following things through to completion. - Relationship Builder: You naturally work with different personalities and build customer relationships as a trusted point of contact for any issues that arise. Top 3 Responsibilities - High volume project management for individual construction projects ranging in scope from $5,000 to $500,000 including planning, design, construction execution, occupancy and closeout. - Accountable for the timely completion of the project and ensuring that the project is constructed in strict accordance with plans, specifications, and local codes. - Interfaces directly with clients to define project requirements. Prepares scope of work, cost estimate & budget, work plan schedule & milestones, and quality control. Qualifications - Minimum six years of direct Construction or Project Management experience and/or training. - Previous experience working with convenience stores (C-stores) a plus. - Demonstrated ability to read and understand architectural and engineering drawings and forecast and prepare budgets. - Demonstrates capability to read, understand and apply standards to complex documents including but not limited to: agreements/contracts, work letters, detailed SOW, surveys and construction drawings. - Bachelor's degree in Construction Engineering, Civil Engineering or Construction Management and/or PMP certification preferred.

Role Description As a Project Manager I, you will serve as a trusted advisor and long-term partner to districts, ensuring they adopt and implement Panorama’s products with clarity, confidence, and meaningful connection to their strategic goals. You will maintain ownership and accountability across the entire client lifecycle—from onboarding through sustained use—offering guidance, structure, and proactive insights that enable districts to realize the full value of the Panorama platform. - Translate district priorities into actionable project plans. - Ensure data accuracy and platform reliability. - Lead cross-functional coordination across teams. - Leverage experience to translate goals and outcomes to technical use cases. - Track and manage progress, manage client expectations, and present thoughtful solutions. - Manage multi-product projects and advise clients on best practices for implementation and adoption. - Unblock progress through collaboration with technical and operational teams. - Maintain platform accuracy and reliability. Qualifications - 1-3 years of relevant experience managing multi-stakeholder projects within an assigned client portfolio, ideally within SaaS, education, or related consultative environments. - Strong project management skills, with the ability to translate strategy into executable plans and drive progress across competing priorities. - Demonstrated success building and maintaining client relationships, with the judgment to guide expectations and present thoughtful alternatives. - Ability to scope and navigate technical concepts, data structures, and system configurations with accuracy and clarity. - Experience collaborating across cross-functional teams to solve challenges and ensure delivery excellence. - High level of organization, attention to detail, and comfort managing multiple projects simultaneously. - Product fluency and curiosity—able to learn, understand, and explain how platform features support client goals. - Experience with school districts, government agencies, or mission-driven organizations is a plus. Requirements - Manage a portfolio of 30-40 small- to medium-sized school district clients, representing approximately $2M in annual revenue. - Translate district goals and strategic priorities into actionable project plans, timelines, and measurable outcomes. - Leverage insights from cross-district experience to guide expectations, inform trade-offs, and shape implementation plans. - Present options and alternatives to help clients solve challenges efficiently and sustainably. - Manage client expectations in partnership with Account Managers. - Understand state legislation and incorporate it into best practice advising. - Manage complex onboarding and ongoing delivery projects across the full Panorama product suite. - Coordinate and facilitate project calls. - Track project timelines and milestones. - Oversee post-training platform refinement and ensure clients are ready for adoption. - Unblock project progress by coordinating with internal SMEs, escalating issues, and securing timely responses. - Own platform accuracy, data integrity, and overall reliability for assigned client portfolios. - Verify initial data access and readiness, including file receipt and header accuracy. - Oversee technical rollover processes and manage change requests following rollover completion. - Ensure system correctness through internal QA, data checks, and coordinated reviews before client-facing milestones. - Drive alignment across Implementation, Support and Survey Operations to ensure cohesive delivery. - Route product functionality questions, enhancement requests, and technical issues to the appropriate internal teams. - Coordinate ticket tracking and resolution across Integration, Survey Operations, Technical Support, and Product enhancement requests. - Contribute to a streamlined delivery model that reduces handoffs and strengthens partnership continuity. - Build deep product expertise across Panorama’s full suite to support client use cases and long-term adoption. - Educate clients on platform functionality, new enhancements, and best practices. - Support clients in enabling features such as Solara, survey instruments, Check-Ins, Enhanced Survey Reporting, and self-service tools. - Track and manage enhancement requests in partnership with Account Managers. Benefits - Base salary range: $65,200 - $87,000 USD annually. - Annual bonuses or commission awards. - Equity awards. - 401K with an employer match. - Health, dental, vision, life insurance, and short-term and long-term disability coverage. - Flexible spending account for health care and dependent care. - Wellness Reimbursement. - Work from Home Reimbursement. - Flexible vacation policy. - Parental leave program. - Company Issued Laptop.

Role Description The Manager of Onboarding owns the customer's experience of being onboarded. From the moment Sales hands an account over until Customer Success picks it up, every kickoff, every status update, every milestone conversation, and every project plan is run by this team. This role leads the project managers and customer-facing onboarding specialists across all products and is the operational owner of TTV per account. The right person is a strong project manager who is a stronger communicator. They lead a team that has to translate technical work into customer language, hold scope where it needs holding, and bring the customer to first value on schedule. They also run the upstream and downstream handoffs, Sales → Onboarding intake quality and Onboarding → CSM activation, because the customer doesn't see organizational boundaries. What You'll Own - Time to Value Per Account: Every onboarding account has a value-milestone target. This team is accountable for hitting it. Track in-flight, surface delay reasons in real time, and remove blockers before they compound. - Project Management Excellence: Run TaskRay (or successor) as the system of record. Every account has a clean plan, current status, and a named owner. No silent delays. - Customer Communication: Lead the kickoff motion, the status cadence, and the go-live conversation. Set expectations early, communicate often, and own the customer's experience of the project. - Handoff Chain Ownership: Operate the Sales → Onboarding handoff (intake quality, scoping, expectation alignment) and the Onboarding → CSM handoff (readiness gates, CSM activation, account context transfer). Live scorecards in both directions. - Scope Management: Hold the line on what's in and out of standard onboarding. Triage edit and customization requests. Partner with Sales and CS to manage scope creep without damaging customer trust. - Cross-Training & Platform Consolidation: Lead the customer-facing side of the cross-training plan. Your PMs become product-agnostic so the team scales with platform consolidation rather than fragmenting along it. - Voice of Customer: This team hears the customer first. Capture friction, themes, and feature gaps from kickoffs and post-mortems and feed them back to the Director and into the Voice of Customer loop. - Team Development: Coach a team of ~7 PMs. Build communication skills, escalation judgment, and project rigor. Run weekly 1:1s, define competency progression, and develop the next senior PMs and the manager bench. - Cross-Team Coordination: Operate as the customer-facing counterpart to the Manager of Technical Implementation. Make sure build status, dependencies, and risks flow between the two teams continuously. How We'll Measure Success - Time to Value <60 days per account, per product - Handoff scorecard compliance 100% in both directions (Sales → Onboarding and Onboarding → CSM) - Onboarding NPS ≥50 from kickoff and go-live surveys - Project plan health: ≥95% of active accounts have a current TaskRay plan with status updated within the last 7 days - CSM-side handoff acceptance rate ≥95% accounts handed to CS that don't get bounced back for missing context or unmet readiness criteria - Team retention and engagement above company benchmark Qualifications - 5+ years of project management or implementation experience in a B2B SaaS environment, with 2+ years managing a team of PMs or customer-facing specialists - Strong communication skills. You can write a clean status update, run a hard kickoff, and de-escalate a tense customer conversation - Demonstrated ability to compress cycle time on a customer-facing implementation motion through better project rigor and handoff design - Fluent in Salesforce, a project management tool like TaskRay, Smartsheet, or Asana, and standard customer communication channels - Coaching mindset. You raise the median PM on the team, not just the top one - Comfortable holding scope and saying no to customers without damaging the relationship - Pattern-recognition skill. You see the second account with the same problem and surface it as a process issue, not just an exception Bonus Qualifications - B2B SaaS background, ideally in vertical SaaS or healthcare-adjacent technology - Pharmacy, healthcare, or telecom/IVR domain experience - Direct experience with TaskRay or a similar Salesforce-native PM platform - PMP or comparable formal project management training - EOS or similar operating-discipline exposure Core Competencies — How This Role Lives Our Values - Accountable — Owns TTV and handoff scorecard compliance per account. The customer's onboarding experience starts and ends with this team. - Customer Focused — The voice of the customer inside Onboarding. Feeds friction patterns into the Director and Voice of Customer loop. - Team Player — Owns the upstream Sales handoff and downstream CSM handoff. Operates as one motion with Customer Success — never throws an account over the wall. - Curious — Surfaces patterns from kickoffs and post-mortems. Brings observed root causes to the Director, not just escalated tickets. - Driven — Drives projects to completion against deadlines. Holds the line on scope. Doesn't let accounts drift into the orange zone. Diversity & Inclusion at Lumistry Lumistry is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, pregnancy, or any other characteristic protected by law. This commitment applies to all aspects of employment, from recruiting and hiring to compensation and promotion. Our decisions are based solely on qualifications, merit, and current business needs. Accessibility We provide reasonable accommodations for qualified individuals with disabilities during the application and interview process. If you require assistance, please don't hesitate to reach out.