Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high-value customer outcomes to life - and how to build the team to do it at scale. What you'll do - Lead and develop your team - Lead, mentor, and grow a focused team of Strategic CSMs - setting a high-performance bar from day one, running disciplined 1:1s, and building a culture of trust, accountability, and urgency - Have hard performance conversations early and often; don't let issues linger - your team and your customers can't afford it - Coach CSMs to become trusted AI advisors and executive-level relationship owners who move fast and communicate with precision - Rally your team through ambiguity and change; be the steady hand and the honest voice when things shift - Own retention and growth outcomes - Own team-level GRR and NRR outcomes with a proactive lens on risk and expansion across a concentrated, high-stakes portfolio - Establish rigorous portfolio risk management - leveraging health signals, usage data, and relationship intelligence to surface and act on at-risk accounts before they become problems - Serve as the executive escalation point for your most critical accounts; mobilize cross-functional resources with speed and clear ownership - Maintain an acute awareness of the full portfolio at all times - nothing in your book should surprise you - Drive strategic value and C-level partnerships - Build and protect executive relationships at your customers with intensity - these accounts operate at C-suite and VP levels and require sustained, deliberate relationship investment - Guide your team in developing compelling value narratives that connect Moveworks investments to measurable enterprise outcomes and strategic AI roadmaps - Position yourself and your team as the definitive AI adoption partners for your portfolio - customers should see Moveworks as indispensable - Maintain field presence; show up, be visible, and bring your team with you - Build process and scale what works - Build the operating rhythm for the team: cadences, escalation frameworks, QBR standards, and account review processes - and hold the team accountable to them - Develop and evolve playbooks that establish best practices for the Strategic segment; document what works and drive adoption - Partner with Sales, Product, and Support to advocate for your customers and surface portfolio-level insights that influence roadmap and company priorities - Create and champion Customer Success stories that demonstrate AI-driven value from your portfolio Qualifications - 7+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS - with meaningful time spent at the enterprise or strategic tier - 2+ years directly managing a team of CSMs; ideally a smaller team of senior ICs rather than a large team of early-career CSMs - you know the difference and it shows in how you coach - Hands-on ownership of accounts at $1M+ in ARR - not just worked at a company that had them, but personally sat in the room, defended renewals, and navigated the complexity that comes with that level of relationship - Proven experience managing through a genuine customer crisis: an exec sponsor departure, a failed implementation, a competitive threat on a high-value renewal - and can speak specifically to how you handled it and what the outcome was - Demonstrated ability to build and sustain executive relationships at the C-suite and VP level, with a track record of becoming a trusted advisor that customers call proactively - not reactively - Experience influencing cross-functionally at a senior level - able to represent the portfolio with authority in front of executive leadership team and drive action without direct authority - Experience developing value narratives and business cases that articulate ROI and connect product usage to strategic customer outcomes - A bias for action, a passion for operational excellence, and a genuine commitment to customer outcomes. You move fast, set a high bar, and bring the team with you. For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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Role Description As a Senior Customer Success Manager, Health Plans, you'll serve as the trusted advisor for Color's health plan clients — owning relationships from pre-contract through renewal at both the partnership and ASO/group account level, while helping define the Customer Success operating model for a segment poised to scale. You'll report to the Director of Client Success and work alongside a collaborative Health Plan team: Implementation, Partnerships, a fellow Health Plan CSM, and support from enrollment marketing and the broader organization. Your efforts will directly impact both the health outcomes of the populations we serve, the population outcomes for our customers, and the success of Color. How You'll Contribute: - Client Strategy and Management: - Own the client lifecycle at both the health plan partnership level and individual ASO/group account level, managing renewals, expansions, and NPS across your book of business. - Manage a hybrid book of business (employers, health plans) with a clear path to specializing within the Health Plan segment. - Implementation & Partnership Ramp-Up: - Lead health plan partnership onboarding from pre-contract through go-live, driving implementation tasks and coordinating across internal SMEs (billing, eligibility, marketing, etc.). - Own ASO/group client go-live implementations, triaging questions from health plan partners, carrier AEs, and individual clients as appropriate. - Play an active role in shaping the direction, processes, and standards for how the vertical operates and scales by building scalable, repeatable materials — launch playbooks, reporting decks, client FAQs — to support current and future volume growth. - Relationship Management: - Serve as a trusted advisor to senior health plan stakeholders, building multi-threaded relationships across clinical operations, network management, quality improvement, and population health teams. - Translate complex client goals into strategic plans aligned with value-based care, plan design, and cost containment priorities. - Proactively manage escalations and client issues, coordinating across member support, legal, finance, operations, product, and sales. - Performance Monitoring and Operational Excellence: - Own the overarching reporting strategy for each health plan partnership, covering partnership-level and ASO/group-level performance across monthly and quarterly cadences. - Monitor engagement and program metrics, conducting regular business reviews and delivering actionable insights to clients and internal stakeholders. - Continuously refine workflows and reporting to standardize operations and inform best practices across the broader portfolio. - Own product and communication approvals with individual ASO clients, ensuring they are current with Color's full product suite and latest member engagement materials. - Problem-Solving and Collaboration: - Act as the client voice for the Health Plan segment, influencing Color's product roadmap, support structures, and GTM strategy. - Partner with the Director of Health Plan Partnerships, Health Plan Sales, and cross-functional teams to ensure alignment on account strategy, product needs, and client transitions. - Anticipate and address evolving health plan client needs — including regulatory shifts, member engagement challenges, and data-sharing nuances — and build infrastructure to support future CSM roles in the vertical. Qualifications - 6+ years in a Customer Success or account management role at a health tech or health benefits company, with required direct experience supporting health plans — both national and regional. - Deep fluency in payer dynamics, including ASO vs. fully insured models, STAR ratings, NCQA/HEDIS/QARR metrics, and care management workflows. - Proven ability to build and manage multi-threaded relationships across complex health plan organizations, from clinical operations to senior benefits leadership. - Track record of launching and operationalizing new client verticals or segments in a fast-paced, high-growth environment — comfortable building infrastructure while executing day-to-day. - Strong analytical, communication, and presentation skills, with the ability to translate data and program performance into clear insights for varied audiences. - Comfortable using AI tools to enhance day-to-day CS work (reporting, communications, trend analysis) — with the judgment to know where the human relationship is irreplaceable. - Highly organized and collaborative, with the ability to manage competing priorities across a complex, multi-client book of business. Benefits - 💰 Competitive salary - ✨ Comprehensive medical, dental, vision, life, and disability benefits - 📈 401k match - 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend - 🏝 Generous vacation policy, paid holidays and company-wide recharge days - 🍼 Equal paid parental leave for birthing and non-birthing parents - Free cancer screening and prevention resources for employees and their adult dependents Salary Range $115,000 - 150,000. The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.