• Own and resolve incoming technical support requests across prospects and customers • Respond to inquiries within defined SLAs and drive issues through to resolution • Troubleshoot complex issues by analyzing logs, crash reports, and reproduction steps • Partner with engineering to escalate and resolve advanced technical challenges • Support prospective customers during evaluation phases (POCs/trials) • Set up and manage technical environments to ensure successful trials • Guide prospects through technical configurations and troubleshoot issues in real time • Partner with Enablement teams to support onboarding and implementation • Contribute to successful customer go-lives by ensuring technical readiness • Lead technical delivery for standard implementations and support strategic deployments • Act as the technical owner for a portfolio of customer accounts post-onboarding • Provide ongoing guidance on best practices and product capabilities • Monitor account health and proactively address risks or opportunities • Drive customer satisfaction through responsive support and engagement • Identify product gaps, bugs, and opportunities for enhancement • Provide structured feedback to product and engineering teams • Advocate for customer needs and contribute to improving overall service

• Own the design, implementation, and evolution of our graphics and rendering stack across native (Android/Linux) and web (WebGL, WebGPU) targets. • Write efficient, maintainable, performance-critical C/C++ for system-level and rendering components, with hard requirements on frame budgets, memory, and latency. • Profile and tune the full pipeline: CPU/GPU bottlenecks, shader cost, texture and buffer management, compositor interactions, and end-to-end streaming latency. • Investigate and resolve faults in complex environments, tracing issues from the browser engine down through the runtime to the OS, kernel, and graphics driver. • Drive upgrades to the underlying platforms (AOSP versions, browser engines, GLES/WebGPU evolution) while keeping the system stable and shippable. • Partner with other teams to define and implement robust testing strategies for rendering correctness, performance regressions, and cross-device fidelity. • Operate as a senior independent contributor: scope your own work, drive it to completion, and communicate clearly with a small, high-trust team. • Work natively with AI coding agents and tooling (Claude Code, Cursor, agentic workflows, custom internal agents) to accelerate research, prototyping, code generation, debugging, and review, treating these tools as a junior pair you direct and verify, not a passenger.

• Ensure Identity driven security with Entra ID, is aligned to defined standards and frameworks • Maintain and evolve solutions and service levels within key strategic Managed Service customers • Maintain the platform and ensure services are performing well and are cost efficient • Develop and maintain strategic roadmaps for continuous improvements to service and the digital platforms • Develop and update regular monthly service and platform reporting • Develop and maintain strong relationships with managed services clients, understanding their business needs, and identifying opportunities for further collaboration • Work closely with others in the team to identify opportunities and leverage existing capabilities to deliver end-to-end solutions to clients • Stay up to date on the latest M365 and Entra ID technology changes and be an advocate for Digital Workplace and cyber within the business and with clients • Build strong relationships with clients through quality execution and personable advice and guidance to become a trusted advisor and drive long-term business relationships

Role Description The Lead MuleSoft Engineer provides technical leadership and integration expertise for MuleSoft‑based solutions across the organization. This role is responsible for designing, building, and governing scalable, secure, and reusable APIs and integrations that align with the enterprise integration architecture and overall business strategy. The individual collaborates with cross‑functional teams, architects, and partners to deliver reliable end‑to‑end system connectivity while mentoring engineers and promoting best practices across the integration landscape. - Contribute to the enterprise integration strategy by defining API‑led connectivity patterns that support business scalability, agility, and reuse. - Advocate for standard integration approaches aligned with enterprise architecture principles. - Architectural Oversight: Lead the design, development, and implementation of MuleSoft integrations and APIs across system, data, and process layers. Ensure integrations are resilient, secure, and performant, supporting mission‑critical business processes. - Team Lead: Lead and mentor MuleSoft engineers, supporting skill development, code quality, and adoption of best practices. Provide technical guidance, design reviews, and solution validation across projects. - Collaboration: Partner with business stakeholders, product owners, architects, and application teams to translate requirements into effective integration solutions. Coordinate with external partners and vendors to ensure alignment to internal integration standards. - Solution Design: Oversee the design of integrated solutions that may span multiple platforms and applications, ensuring inter-operability and scalability. - Stay Updated: Monitor Mulesoft's evolving capabilities and trends in the ecosystem. Ensure the organization maximizes the value from updates and new features. - Governance: Establish and enforce Mulesoft standards, guidelines, best practices, and approved patterns. - Performance Tuning: Ensure solutions are optimized for performance and user experience. - Risk Management: Identify potential technical risks and provide mitigation strategies. - Vendor Management: Collaborate with third-party vendors and partners to ensure cohesive integration and alignment with architectural standards. - Perform other tasks as assigned. Qualifications - Deep understanding of the Salesforce platform, including its capabilities, limitations, and integration patterns. - Strong analytical, problem-solving, and decision-making skills. - Excellent interpersonal and communication skills. - Knowledge of other enterprise IT systems, middleware, and database technologies. - Experience with Agile and DevOps methodologies. Requirements - Proven experience in a leadership role related to Mulesoft and additional Integration platform. - 10+ Years of experience in the Mulesoft/Salesforce ecosystem. - Deep understanding of Mulesoft architecture, design patterns and best practices with extensive experience designing solutions, leading architectural/integration discussions. - May hold advanced certifications such as Mulesoft platform Integration Architect. Education/Certification - Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. - Mulesoft certifications are highly desired. Physical Requirements / Work Environment - Must be able to perform essential responsibilities with or without reasonable accommodations. - Occasional travel may be required for meetings, trainings, or conferences. - Potential for remote work. Reports To - Director of IT and Director, Business Systems or Director, Platform Owner Salesforce. Company Description The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.