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Code Less. Secure More.
Service Delivery Engineer, EMEA - Spain
Location
Spain
Posted
19 days ago
Salary
0
Seniority
Senior
Job Description
Service Delivery Engineer, EMEA - Spain
Appdome
• Own and resolve incoming technical support requests across prospects and customers • Respond to inquiries within defined SLAs and drive issues through to resolution • Troubleshoot complex issues by analyzing logs, crash reports, and reproduction steps • Partner with engineering to escalate and resolve advanced technical challenges • Support prospective customers during evaluation phases (POCs/trials) • Set up and manage technical environments to ensure successful trials • Guide prospects through technical configurations and troubleshoot issues in real time • Partner with Enablement teams to support onboarding and implementation • Contribute to successful customer go-lives by ensuring technical readiness • Lead technical delivery for standard implementations and support strategic deployments • Act as the technical owner for a portfolio of customer accounts post-onboarding • Provide ongoing guidance on best practices and product capabilities • Monitor account health and proactively address risks or opportunities • Drive customer satisfaction through responsive support and engagement • Identify product gaps, bugs, and opportunities for enhancement • Provide structured feedback to product and engineering teams • Advocate for customer needs and contribute to improving overall service
Job Requirements
- Strong understanding of web technologies including SSL/TLS, RESTful APIs, Web Application Firewalls (WAFs), and authentication protocols (OAuth, SAML, SSO).
- Proficient in scripting languages, particularly Bash and Python, for automation and tooling.
- Comfortable working with command-line tools and Unix/Linux environments.
- Experience with mobile application ecosystems (iOS and/or Android), including app security and distribution workflows.
- Familiarity with security concepts and best practices, including application security, identity management, and vulnerability analysis.
- Proven experience in Technical Account Management, supporting enterprise customers across multiple technical environments.
- Demonstrated ability to manage complex customer relationships and drive measurable success outcomes.
- Strong troubleshooting and debugging skills with the ability to investigate multi-layered issues across infrastructure, application, and security layers.
- Bachelor’s degree in Computer science, Information Technology, Engineering, or a related technical field and/or equivalent practical experience.
- Ability and willingness to travel to customer sites and industry conferences as needed.
Benefits
- Flexible work arrangements
- Professional development opportunities
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