Role Description As a Field Service Engineer, you will be responsible for assisting distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers in the erecting and maintenance of their first new model products and have the responsibility for providing technical support. This is a remote position and reports to the Technical Service Manager located in Shady Grove, PA. - Provide aftermarket service support for Potain Tower Crane products on-site and over the phone. - Assist distributors and customers with troubleshooting and problem-solving all technical service, installation, repair, or modification issues. - Maintain distributor relations pertaining to parts, service, and warranty, while coordinating efforts with department manager. - Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes. - Offer technical information for resolution when required. - Coordinate and administer Service Bulletins and Product Improvement Programs. - Assist other Product Service Managers with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIPs and Bulletins. - Interact with MCG personnel on matters pertaining to service materials, product requirements, and code compliance. - Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties. Qualifications - Mechanical, Hydraulic, and electrical/electronic knowledge of Cranes and above average knowledge of general crane technology and operation is preferred. - Must be able to read, understand and work with schematics. - Experience using a multi-meter, laptop computer, the internet, Microsoft Office products such as Outlook, Excel, and Word are necessary. - Must be able to obtain a personal credit card with $5k minimum limit for sole use in extended travel and business expenses incurred. Requirements - Strong verbal and written communications skills as well as organizational and time management skills a must. - Strong decision making and problem-solving skills. Education and Experience - Associate degree in Engineering with a minimum of 5 years’ experience in manufacturing, heavy equipment distribution or customer service. - High School diploma with a minimum of 9 years same experience. Physical Requirement - Must be able to work outdoors on cranes performing troubleshooting, diagnostic and disassembly-assembly work, in all weather conditions. - Must be able to climb and work at heights up to and over 300 feet. - Must be able to lift up to 50lbs. Travel Required - International & Domestic 80% - Must possess or can acquire a US passport. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role Description As a Software Engineer II, you will contribute to the design, development, and enhancement of software solutions that support critical program and mission needs. You’ll work across engineering and cross-functional teams to build reliable, scalable applications while applying modern development practices. This role offers the opportunity to solve complex technical challenges, expand your engineering skillset, and directly support the delivery of high-impact systems. Key Responsibilities & Expected Outcomes - Develop and enhance software applications by applying computer science, engineering, and mathematical principles to meet user and mission requirements. - Improve existing software capabilities through updates, optimization, and feature enhancements. - Collaborate with cross-functional teams (project management, logistics, security, etc.) to integrate hardware and software systems and refine specifications and performance requirements. - Maintain and support databases within assigned application areas to ensure reliability, accessibility, and data integrity. - Apply modern development methodologies (Agile, DevOps/DevSecOps) to support efficient, iterative delivery of high-quality software products. Qualifications - Demonstrates a dedication to upholding and enhancing STI Federal’s core values. - Excels in a collaborative team environment, fostering positive relationships and contributing to shared goals with professionalism and mutual respect. - Demonstrates strong abilities in software development, problem solving, and translating user needs into functional technical solutions. - Proficiency in programming concepts, software engineering tools, database management, and modern development methodologies. - Working knowledge of Agile practices, DevOps/DevSecOps pipelines, and version control systems. Requirements - Bachelor’s degree in a quantitative or technical field such as Engineering, Computer Science, Information Technology, Information Systems, or related discipline. - Minimum of 3 years of professional experience in software engineering. - Secret clearance, at a minimum, or ability to obtain one. Preferred Qualifications - Advanced degree or relevant industry certifications. - Hands-on experience applying programming concepts and modern development methodologies in professional or academic settings. Compensation & Work Environment - Salary Range: Dependent on experience. - Environment: Remote, hybrid, on-site, or other environment details per hiring manager. Company Description At STI Federal, we drive growth through strategic government contracting, fulfilling our mission to support the Sault Ste. Marie Tribe of Chippewa Indians. Our company reinvests 100% of its profits into tribal businesses or community programs, enhancing the well-being of nearly 50,000 tribal citizens. Our work empowers federal agencies and strengthens some of the nation’s most critical initiatives, while fostering opportunities for skilled professionals to make a meaningful impact.

• Define developer personas & use cases: Understand our target developers and prioritize the key use cases they should build with Algolia. • Drive developer activation: Ensure each use case has a clear path to first success through messaging, demos, and content in partnership with Docs, DevRel, and Growth. • Own developer messaging & positioning: Craft clear, differentiated messaging and ensure consistency across DevHub, landing pages, campaigns, and docs. • Build and communicate use cases: Develop simple demos, examples, or walkthroughs to illustrate core workflows, and confidently present these narratives in webinars, events, or external forums. • Optimize developer acquisition surfaces: Improve conversion across developer entry points by strengthening messaging and signup flows with Growth and Web teams. • Connect adoption to business impact & improve the developer experience: Track activation, usage, and revenue signals to scale high-performing use cases and reduce friction across the developer journey.

• Lead AI-assisted engineering, coach direct reports, unblock engineering challenges • Maintain the quality bar across features and infrastructure • Managing and mentoring the Americas engineering hub • Ensure product development, QA handoffs, and operational coverage flow seamlessly between Americas and EMEA time zones • Own sprint planning, backlog grooming, and delivery cadence for all Americas-based engineers • Ensure 90%+ of planned engineering work is delivered each cycle • Recruit, hire, and onboard engineering talent across the Americas region • Establish Americas QA ownership: build quality checkpoints, regression processes, and testing standards • Drive AI-assisted development tools as a force multiplier across the Americas team • Maintain deep working knowledge of the nova platform - APIs, data models, frontend architecture (React/TypeScript), and data infrastructure (Snowflake)