Role Description The Technical and Commercial Lead is a senior, high-impact role responsible for the commercial delivery and technical assurance of Landmark’s engagement with a strategically critical customer. Acting as the senior technical and commercial interface, you will own the end-to-end customer relationship, ensuring services are delivered in line with contractual commitments while driving sustainable revenue performance, margin protection, and long-term customer value. Operating across the full customer lifecycle, you will balance customer advocacy with Landmark’s financial, operational, and regulatory obligations, building a trusted, long-term partnership. - Providing senior technical oversight and delivery assurance across live services, ensuring solutions are robust, resilient, and aligned to contractual and regulatory requirements - Acting as the senior escalation point for complex technical, operational, and delivery issues, working closely with internal teams to drive timely resolution - Owning commercial performance, including contract management, change control, revenue forecasting, margin protection, and cost control - Leading senior customer governance forums, service reviews, and executive-level engagement - Shaping renewal, extension, and future service strategies, identifying opportunities for service enhancement and growth - Ensuring strong governance, risk management, compliance, and audit readiness across the account Qualifications - A strong blend of technical understanding, commercial leadership, and senior customer relationship management experience - Comfortable operating at executive level, providing credible assurance, sound judgement, and clear direction - A proven ability to own commercial outcomes, manage complex contractual obligations, and deliver results through cross-functional teams - Confidence navigating complex technical and operational environments, including live service delivery and assurance - The ability to balance customer needs with commercial, regulatory, and operational realities - A leadership approach grounded in clarity, effective communication, and decisive action Benefits - Competitive Salary - Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year - Annual Lifestyle Allowance: £300 to spend on an activity of your choice - Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter - Private Health Insurance: Provided by Vitality - Group Income Protection Scheme - Charitable Fundraising: Matched funding for your efforts - Cycle to Work and Gym Flex Schemes - Internal Coaching and Mentoring: Available throughout your time with us - Training and Career Progression: A strong focus on your development - Family-Friendly Policies - Free Parking

Role Description As a Customer Success Associate team member you will be directly responsible for assisting our customers with technical problems when using our products and services along with onboarding, implementation, adoption, and configuration with an excellent customer service-oriented mindset. This is an exciting opportunity for those who are curious, diligent, and want to learn and develop their professional skills within a fast-growing start-up. The ideal candidate will be experienced in resolving customer queries, recommending solutions, and guiding product users through features and functionalities. We expect you to be a reliable professional and an excellent communicator who’s able to earn our clients’ trust. Your overarching goal is to ensure an enjoyable experience for everyone using Avoma. The scheduled shift for this role will be: - 8 pm - 4 am IST - 6 pm - 3 am IST to ensure crossover working hours with the US. The shift will be rotated. Qualifications - Proven professional experience as a Customer Support Specialist or similar CS role, ideally 4+ years of experience. - Experience using help desk software and product management tools. - Understanding of how CRM systems work like Hubspot, Salesforce, etc. - Excellent communication and problem-solving skills. - Patience when handling tough cases. - Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment. Requirements - BSc in Information Technology or relevant diploma. - Comfort working in a highly agile, intensely iterative software development process. - Positive and solution-oriented mindset. - An inclination towards communication, inclusion, and visibility. - Demonstrated ability to work closely with other parts of the organization. - Ability to thrive in a fully remote organization. - Knowledge of Artificial Intelligence technologies and tools. Benefits - A transparent salary structure. - Salary Range: ₹18,00,000 - ₹22,00,000 (Depending on Experience). - 15 days of PTO & 10 sick leaves annually on top of company holidays. - Employee Stock Options Program. Company Description Avoma is an intelligent meeting assistant for teams looking to automate some of the common tasks required for customer-focused meetings. We leverage NLP and machine learning to summarize meeting notes and extract key topics and action items discussed. All of this data automatically syncs back into their CRM. This helps to save end users time and focus on what matters most, their customer interactions. We are a venture-funded early-stage startup, have 1000+ paid businesses, and are growing consistently month over month.

Role Description We are seeking candidates to expand our remote team and are seeking customer-centered individuals who enjoy supporting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for applicants who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Strong customer service skills Benefits - 100% remote setting - Flexible scheduling options - Ongoing training and professional development - Collaborative team environment Company Description

Role Description Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction. - Provide exceptional customer support to payroll clients via phone, email, and chat - Gather, enter, organize, and manage migration and onboarding data accurately - Manage customer accounts and ensure timely onboarding through the customer success program - Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions - Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary - Proactively identify and resolve potential customer concerns before they escalate - Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry - Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements - Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions - Build strong client relationships by delivering a positive, solution-oriented customer experience - Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle Qualifications - 1+ years of experience in customer service or customer success in the insurance industry - Excellent written and verbal communication skills - Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries - Strong organizational and time-management skills - Knowledge of insurance software, specifically claims management, underwriting, or rating - Ability to identify customer needs and proactively address concerns - Willingness to work PST - Autonomy - Proactivity - Advanced English proficiency - Excel and G-Suit Benefits - Full-time Colombian contract + prestaciones - Fully remote position - Prepaid healthcare plan - Bonus for every referral that joins the company - Academic plans