• Lead end-to-end Clinical Data Management activities for assigned clinical studies from study start-up through database lock and archival • Provide operational leadership for study timelines, deliverables, risks, and quality across internal teams and external vendors • Oversee key CDM activities including: Database build and validation, eCRF design and review, Edit check specifications, Data review and cleaning, External data reconciliation (e.g., PK, biomarkers, central labs, imaging), Database lock activities, Data transfers for statistical analysis and regulatory submissions • Review and approve key CDM documentation including: Data Management Plans (DMPs), Data Review Plans, CRF Completion Guidelines, Vendor data transfer specifications, Database validation documentation • Ensure clinical data are accurate, complete, consistent, and inspection-ready in compliance with timelines and regulatory requirements • Partner cross-functionally with Clinical Operations, Biostatistics, Statistical Programming, Clinical Development, Regulatory, and Quality to support study execution and submission readiness • Contribute to the development and implementation of CDM standards, SOPs, processes, and best practices • Support standardization initiatives aligned with CDISC standards and evolving industry practices • Drive proactive risk identification, issue escalation, and resolution across study teams and vendors • Lead and manage CRO/vendor relationships for data management activities, including oversight of quality, timelines, budgets, and performance metrics • Support governance meetings and vendor performance reviews to ensure accountability and continuous improvement • Collaborate with cross-functional stakeholders to support data review, reconciliation, and clinical data integrity • Support inspection readiness activities, audits, and health authority inspections related to clinical data management • Support process optimization, automation, and innovation to improve operational efficiency and data quality • Contribute to building a collaborative, high-performing CDM function aligned with company values

• Own end‑to‑end execution for assigned Therapeutic Area(s), spanning steady-state operations, launches, and enterprise change initiatives • Serve as the single point of accountability for field execution once initiatives go live • Monitor execution health and assess field readiness as initiatives move from deployment into sustained operation • Translate execution health signals into informed decisions and corrective actions • Proactively identify risks, friction, or breakdowns and navigate timely escalation and resolution • Partner with planning, enablement, and infrastructure teams to ensure processes, tools, training, and sequencing are in place ahead of field deployment • Capture insights and lessons learned from execution to continuously strengthen FOPE standards

Role Description The Director, Public Policy leads the internal development and coordination of Oscar's public policy strategy with business teams for leadership approval and tracks milestones and progress. Responsibilities include: - Managing Oscar's external public policy consultants. - Overseeing internal education and strategic policy support provided to internal clients. - Collaborating with and supporting Government Affairs leaders in advocacy strategy. You will report into the VP, Government Affairs. Work Location: This is a remote position, open to candidates who reside in Washington, DC. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. Pay Transparency: The base pay for this role is $178,848 - $234,738 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses. Responsibilities - Crafts Policy Positions: - Identify, assess, and create strategies to address a broad spectrum of current, in development, and new healthcare and tech policies of importance to Oscar. - Develop collateral (background materials, written testimony, talking points, comment letters) to assist Oscar's government affairs team in influencing legislators, regulators, trade associations, and/or professional organizations on matters of public policy. - Engage, advise, and provide subject matter expertise to members of Oscar's government affairs team and business teams to ensure their understanding of key issues impacting healthcare and technology. - Communicate research in a compelling, easy-to-understand way to internal and external audiences, including non-policy audiences. - Thought Leadership: - Position Oscar to lead on policy priorities. - Lead public policy strategy to amplify Oscar messaging. - Engage think tanks on aligned position papers. - Policy Trends: - Analyze, prioritize, and organize policy issues and trends to guide strategy development, deployment, and assessment around opportunities and risks. - Coalition Building: - Identify and engage coalitions to drive policy agenda. - On a daily basis, collaborate with internal business leaders and government affairs teams to achieve policy goals. - Embrace the unique role of the Government Affairs team and draw on the full resources of our broader team to maximize success. - Using an operational mindset, manage internal and external processes and partners. - Manage internal team of skilled public policy professionals. - Compliance with all applicable laws and regulations. - Other duties as assigned. Qualifications - Bachelor's Degree or 10+ years experience in fast-paced public policy environments at the federal level, with at least 4+ years experience managing a function critical to business growth. - 7+ years of experience in healthcare policy. - 2+ years of experience providing strategic counsel to senior policy executives and C-Suite members. - 2+ years of experience as a representative of an organization before senior level external audiences (regulators, legislative leaders, C-suite professionals, trade organizations). - 2+ years of experience in the executive branch (e.g., OMB or HHS) or Congress or in a state insurance regulatory role. Bonus Points - Master's or Legal Degree. - Demonstrated knowledge of the healthcare industry, with a focus on commercial payers and/or ACA plans. - Academic experience on healthcare policy or at a healthcare think tank. - Experience running or participating in a public affairs campaign. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success. Key Responsibilities - Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. - Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. - Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. - Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success - Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome. - Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers - Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project). - Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities. - Champion the adoption of AI-driven delivery methodologies to accelerate implementations. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations. - Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings - Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus. - Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts. - Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making. - Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation. - Strong financial acumen, with experience in program budgeting, forecasting, and value realization. - Excellent communication, negotiation, and executive stakeholder management skills. - Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus. - Ability to travel as required (up to 50%). Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.