• Contact inactive or dormant patients to encourage appointment scheduling • Re-engage patients with unscheduled or unfinished treatment plans • Schedule and confirm patient appointments efficiently • Handle patient objections and scheduling hesitations professionally • Follow up with assigned patients who have not yet scheduled appointments • Manage outreach workflows and scheduling coordination • Import Medicaid intervention list data into Open Dental • Contact incoming leads from Google and social media retargeting campaigns • Follow up with patients who missed, canceled, or broke appointments • Maintain accurate communication notes and patient updates within the system • Assist with light insurance verification for last-minute scheduling needs • Support administrative and operational tasks when the patient coordinator is unavailable • Help maintain organized scheduling and patient communication workflows

• Design and develop high-quality, scalable frontend features using modern frameworks such as React and TypeScript. • Create and maintain reusable UI components, shared libraries, and patterns that improve consistency and developer productivity. • Collaborate deeply with product managers, designers, and backend engineers to translate requirements into intuitive, performant user interfaces. • Contribute to frontend architecture, making thoughtful decisions on state management, API integration, performance optimization, and code structure. • Improve application performance and reliability by identifying bottlenecks, optimizing rendering, and ensuring responsive, accessible experiences. • Review code and provide technical feedback that raises quality standards and supports team-wide learning. • Drive best practices in testing, documentation, and CI/CD workflows to ensure a maintainable, scalable codebase. • Participate actively in planning and estimation, offering accurate technical insights and identifying risks early. • Champion user experience, ensuring that UI decisions align with customer needs and usability standards.

• Develop responsive, user-friendly frontend interfaces using React.js • Collaborate with designers to implement visually appealing UI/UX designs • Integrate frontend code with backend APIs to deliver seamless user experiences • Work closely with QA engineers to ensure the quality and reliability of our applications • Optimise application performance for speed and scalability • Write clean, well-documented source code and build reusable components for future use • Stay updated on emerging frontend technologies and best practices

• Translate user and business requirements into modern, responsive user interfaces using HTML5, CSS3, JavaScript, and modern frameworks (e.g., Angular, React, or Vue.js) • Implement user-centered design (UCD) and human-centered design (HCD) principles to improve usability and accessibility for DoD mission users • Collaborate with stakeholders to develop journey maps, wireframes, and prototypes that effectively communicate design intent • Ensure front-end components conform to Section 508 and WCAG 2.x accessibility standards and DoD Manual 8400.01 requirements • Develop and maintain cross-browser and cross-platform compatibility, optimizing performance for low bandwidth and high-latency environments such as ships or remote deployments • Conduct UI/UX performance testing and benchmarking, documenting findings and improvement plans for iterative design cycles • Support integration of case management and reporting workflows through intuitive layouts and data visualizations • Collaborate with backend developers, data engineers, and architects to ensure seamless integration between front-end and system APIs • Implement data compression, caching, and image optimization techniques to improve load times and scalability • Participate in Agile ceremonies (sprint planning, reviews, retrospectives) and contribute to continuous design improvement • Maintain version control discipline through repositories such as AWS CodeCommit or GitHub Enterprise • Provide input to documentation and design standards ensuring consistent UI/UX presentation across the system lifecycle