We provide virtual assistants from the top 1% global talent pool to help companies scale & streamline operations.
Patient Scheduling, Reactivation Coordinator
Location
Philippines
Posted
17 days ago
Salary
$5 - $6 / hour
Seniority
Senior
Job Description
Patient Scheduling, Reactivation Coordinator
Winning Assistants LLC
• Contact inactive or dormant patients to encourage appointment scheduling • Re-engage patients with unscheduled or unfinished treatment plans • Schedule and confirm patient appointments efficiently • Handle patient objections and scheduling hesitations professionally • Follow up with assigned patients who have not yet scheduled appointments • Manage outreach workflows and scheduling coordination • Import Medicaid intervention list data into Open Dental • Contact incoming leads from Google and social media retargeting campaigns • Follow up with patients who missed, canceled, or broke appointments • Maintain accurate communication notes and patient updates within the system • Assist with light insurance verification for last-minute scheduling needs • Support administrative and operational tasks when the patient coordinator is unavailable • Help maintain organized scheduling and patient communication workflows
Job Requirements
- Strong English communication skills with a confident and professional phone presence
- Previous experience with appointment setting, patient scheduling, or outbound calling
- Ability to handle objections and guide conversations toward booking appointments
- Comfortable making a high volume of outbound calls daily
- Experience working in dental or healthcare environments preferred
- Strong organizational and follow-through skills
- Ability to work independently and remain motivated in a remote environment
- Must-Have Experience: Open Dental (primary dental practice management software)
- Strong phone communication and objection-handling ability
- Preferred Tools: Dental Intel, CRM or patient scheduling systems, Basic insurance verification workflows
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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