Role Description We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Role Description As a Contract Support Representative, you will serve as the primary contact for our customers and function as the liaison between customers and agencies in overseeing all orders and issues. You will collaborate with various associates and departments to ensure smooth processing of customer orders and provide solutions with respect to evolving customer needs. You will proactively monitor customers’ accounts for potential growth in sales and services. - Through exceptional customer service and regular outreach to our customer base, drives growth of contract sales and service jobs for new and existing customers. - Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points. - Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions. - Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics. - Partner with associates to collaborate internally to deliver exceptional service to our customers. - Sourcing of Incidental Service requirements. - Assist Sourcing Team in times of high volume. Qualifications - High School Diploma or GED equivalent. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience. - 2 years’ experience in a customer service position. Experience supporting government customers, helpful. - Excellent written and verbal communication and people skills. Must enjoy and be comfortable with engaging with customers to exchange information clearly and accurately in all situations. - Bilingual in Japanese and English, with the ability to communicate effectively in both languages. - Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines. - Proven ability to shift focus as needed and independently prioritize. - Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements. - Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision. - Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges. - Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary. - PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint). Company Description SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA). We prioritize supporting our Military, allies, and Government customers worldwide. In partnership with our expansive supply chain, we provide products and services that enable our customers to complete their mission and sustain readiness anywhere.

• Handle inbound client contacts across phone, email, and chat • Monitor live call center queues and maintain service level expectations • Coach agents in real time and assist with escalations • Conduct quality audits and track KPIs for the Supervisor of Support • Maintain SOPs and support onboarding of new team members

Role Description Build Your Future! Come join our thriving team as a Remote Client Services Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. - Research data regarding account and billing information to validate and confirm debts owed. - Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax, and mail. - Produce reports as requested by clients by assisting in the creation of the reports. - Demonstrate ability and willingness to learn new computer platform/systems, dependent upon position. - Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations. - Knowledge, understanding, and compliance with TSI policies and procedures. - Follow up in a timely manner to ensure customer satisfaction. - Provide feedback to management concerning possible problems or areas of improvement. - Make recommendations to implement improved processes. - Perform other duties as assigned by management. Qualifications - High School Diploma or GED certificate, or equivalent of relevant work experience desired. - Proficient personal computer skills, including Microsoft Office required. - Excellent interpersonal, written, and oral communication skills required. - Must have professional and mature manner, have a "can-do" attitude. - Ability to maintain the highest level of confidentiality. - Ability to work with minimal supervision required. - Ability to work in a team fostered environment. - Ability to work in a multi-tasked environment. - Ability to prioritize and organize work. Requirements - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. - Frequently required to sit, stand, walk, talk, hear, bend and reach. - Ability to reach with hands and arms. - Occasionally lift and/or move up to 20lbs with or without accommodation. - Ability to stand for long periods of time with or without accommodation. Benefits - Work from home. - Paid training. - Team-oriented work environment. - Growth opportunity. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!