Role Description Build Your Future! Come join our thriving team as a Remote Client Services Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. - Research data regarding account and billing information to validate and confirm debts owed. - Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax, and mail. - Produce reports as requested by clients by assisting in the creation of the reports. - Demonstrate ability and willingness to learn new computer platform/systems, dependent upon position. - Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations. - Knowledge, understanding, and compliance with TSI policies and procedures. - Follow up in a timely manner to ensure customer satisfaction. - Provide feedback to management concerning possible problems or areas of improvement. - Make recommendations to implement improved processes. - Perform other duties as assigned by management. Qualifications - High School Diploma or GED certificate, or equivalent of relevant work experience desired. - Proficient personal computer skills, including Microsoft Office required. - Excellent interpersonal, written, and oral communication skills required. - Must have professional and mature manner, have a "can-do" attitude. - Ability to maintain the highest level of confidentiality. - Ability to work with minimal supervision required. - Ability to work in a team fostered environment. - Ability to work in a multi-tasked environment. - Ability to prioritize and organize work. Requirements - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. - Frequently required to sit, stand, walk, talk, hear, bend and reach. - Ability to reach with hands and arms. - Occasionally lift and/or move up to 20lbs with or without accommodation. - Ability to stand for long periods of time with or without accommodation. Benefits - Work from home. - Paid training. - Team-oriented work environment. - Growth opportunity. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Member Services Advocate locations Home Office - California time type Full time job requisition id JR2650 Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. Member Service Advocate Location: Remote The job Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all time while maintaining a professional demeanor. You will - Provides quality customer service by apply SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. - Accurately explains benefits and plan options in person, via email or telephonically. - Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required. - Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance. - Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue. - Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed. - Participates in member calling projects as assigned by management to support the overall SCAN goal of membership retention. - Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions. - Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Scan Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements. - Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals. - Temporarily responds to routine member questions and concerns on specific medical group call queues as part of skill development. - Contributes to team effort by accomplishing related results as needed. - Actively support the achievement of SCAN’s Vision and Goals. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Your Qualifications - 1-2 years call center or related customer service experience, required. - 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred. - Experience in the healthcare, insurance or pharmacy industry high desirable. - Ability to maintain calm demeanor at all times, including during highly charged situations. - Data entry and general computer skills (word processing, e-mail) required. - Effective communication (oral and written) skills. Professional/pleasant telephone manner required. - Ability to handle large call volume, while providing excellent customer service at all times required. - Demonstrated efficiency/effectiveness in an environment with a high call volume. What's in it for you? - Base Pay Range: $20.00-$21.50 - Work Mode: Remote - An annual employee bonus program - Robust Wellness Program - Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days - Excellent 401(k) Retirement Saving Plan with employer match - Robust employee recognition program - Tuition reimbursement - An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.  SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Role Description We are currently seeking a Client Intake Specialist to support critical client onboarding and conflicts review functions that are essential to delivering timely and accurate service across the firm. The ideal candidate is organized and collaborative, with strong judgment and the ability to analyze information, identify issues, and communicate clearly with a range of stakeholders. This position is eligible for remote work in: - Charleston, WV - Cincinnati, OH - Columbus, OH - Dallas, TX - Denver, CO - Florence, KY - Houston, TX - Indianapolis, IN - Lexington, KY - Los Angeles, CA - Louisville, KY - Nashville, TN - Orange County, CA - Pittsburgh, PA - West Chester, OH The preferred schedule for this position is based on location: - 12:00 p.m. to 8:00 p.m. Eastern Time - 11:00 a.m. to 7:00 p.m. Central Time - 10:00 a.m. to 6:00 p.m. Mountain Time - 9:00 a.m. to 5:00 p.m. Pacific Time Flexibility is needed to support business needs. Qualifications - Bachelor’s Degree preferred, or equivalent combination of education and relevant experience. - Minimum three years of experience in research. - Proficiency in Microsoft Office applications, including Word and Outlook, along with experience working with databases. Requirements - Ability to develop and execute search strategies to obtain accurate results from electronic databases. - Ability to synthesize complex or diverse information, to collect and research data and to use intuition and experience to analyze data. - Strong customer service skills, with the ability to respond promptly and professionally to requests from employees at all levels, including in challenging situations. - Ability to produce clear and concise written communications, including conflicts report summaries and email correspondence. - Strong attention to detail, with accurate and efficient data entry skills. - Ability to follow instructions provided in various formats and apply sound judgment in resolving routine problems with multiple variables. - Ability to deliver exceptional client service, demonstrate flexibility, adapt to changes, and work in a team-oriented environment. Benefits - Competitive salary - Comprehensive benefits package, including health care coverage (medical, dental, and vision) - Life insurance - Short- and long-term disability - Paid parental leave - Employee wellbeing and EAP programs - Paid time off - 401(k) retirement plan with employer matching and profit-sharing

Role Description This role is well suited for professionals who want to grow into greater responsibility and leadership over time within a professional environment. This opportunity is ideal for professionals who are motivated to take ownership of their development while operating within an established framework. The role rewards initiative, consistency, and long-term contribution. This role supports a growing financial services organization by delivering structured financial education and guiding individuals through a standardized engagement process. The position emphasizes professionalism, consistency, and long-term relationship building. No prior financial services experience is required. Comprehensive training and licensing support are provided. Key Responsibilities - Deliver structured financial education through virtual meetings - Explain financial concepts related to protection, accumulation, and long-term planning - Support individuals through a standardized, needs-based process - Maintain accurate documentation and adhere to compliance standards - Participate in ongoing training and professional development Qualifications - Bachelor's degree preferred or equivalent professional experience - Strong communication skills and professional presence - Ability to work independently in a remote environment - Willingness to obtain required state licensing (training provided) - Successful completion of a background check Benefits - Performance-based compensation structure - Remote work with flexible scheduling - Licensing assistance and structured onboarding - Clear advancement opportunities Career Path Advancement into senior specialist, leadership, or training roles based on performance.