• Configure and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog • Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications • Configure forms, fields, tables, SLAs, CMDB relationships, and catalog items based on business requirements • Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams • Manage user roles, groups, permissions, and security configurations within the platform • Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools • Assist with platform upgrades, patching, release management, and regression testing activities • Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users • Collaborate with IT, operations, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions • Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles • Support data imports, exports, transformation maps, and CMDB data management activities • Recommend platform improvements and automation opportunities to enhance service delivery and user experience.

Title: Senior ServiceNow Developer Location: MN-Saint Paul Job Description: GovCIO is currently hiring fora Senior ServiceNow Developer to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position. Responsibilities As a Senior ServiceNow Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include: - Develop and configure applications within the ServiceNow platform, utilizing App Engine, Flow Designer, and UI Builder to meet mission objectives with minimal manual coding. - Collaborate with stakeholders to analyze requirements and translate operational needs into scalable, functional scoped applications and ServiceNow modules. - Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule. - Troubleshoot and resolve technical issues related to platform integration, MID Server configuration, deployment, and functional defects. - Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment. - Maintain cybersecurity compliance by developing ServiceNow applications that conform to USCG system security requirements and federal data protection standards. - Produce and maintain technical documentation, including Software Product Documentation, Update Set logs, and updates to the Software Lifecycle Management Plan. - Support application lifecycle activities, including the migration of legacy workflows into ServiceNow and the modernization of existing platform modules. - Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies. Qualifications High School with 6 - 9 years (or commensurate experience) Required Skills & Experience - Demonstrated experience developing on the ServiceNow platform. - Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment. - Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies. - Proficiency in systems integration, including connecting ServiceNow with external data sources, APIs, and enterprise infrastructure. - Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams. - Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness. Clearance Required: Active Secret Clearance Preferred Skills & Experience - Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs. - Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM). - ServiceNow Certifications (e.g., Certified Application Developer or Certified Implementation Specialist). - Familiarity with enterprise IT governance and hybrid cloud integration. - Strong analytical, problem-solving, and continuous improvement mindset. Posted Salary Range USD $130,000.00 - USD $150,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process.

• Develop, configure, and maintain Automated Test Framework (ATF) scripts for testing ServiceNow functionalities, integrations, and customizations. • Execute ATF scripts for patching, version upgrades, and testing agile-developed stories to ensure platform stability and reliability. • Write and maintain test-driven development (TDD) use cases in collaboration with ServiceNow developers and project teams. • Troubleshoot issues during ATF execution and re-run scripts after fixes are applied to verify resolution. • Participate in agile sprint ceremonies and proactively identify test requirements and scenarios for user stories. • Create and deliver detailed testing documentation, including defect reports, test data, and results analysis. • Research and implement best practices and enhancements to ATF processes, improving automation coverage and efficiency. • Stay updated on the latest ServiceNow features and ATF advancements to drive innovative solutions.

Role Description As a Senior ServiceNow Software Integration Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. You will be responsible for: - Designing, configuring, customizing, and implementing integrations between ServiceNow and internal/external applications to meet specific client business requirements. - Designing, developing, and maintaining ServiceNow integrations supporting enterprise call center and case management workflows. - Implementing and supporting inbound/outbound integrations using REST APIs, IntegrationHub, and event-driven patterns. - Configuring and maintaining data ingestion pipelines (Import Sets, Transform Maps) ensuring data quality, normalization, and deduplication. - Developing server-side logic (Script Includes, Business Rules, Scheduled Jobs) to support integration processing and workflow automation. - Implementing asynchronous processing (events, queues, retries) to ensure reliable, scalable data exchange. - Supporting CTI/CIAs integrations (e.g., OpenFrame, screen-pop, interaction data handling) and distinguishing real-time vs. post-interaction updates. - Ensuring data integrity using correlation IDs, external identifiers, and idempotent processing patterns. - Troubleshooting and resolving integration issues across ServiceNow and external systems; supporting testing, deployment, and operational monitoring. - Collaborating with architecture and security teams to implement API-based, event-driven, or zero-copy integration patterns as appropriate. Qualifications - US Citizenship is required (required by the federal government for this position). - Must have an active Public Trust clearance (any agency). - Must be able to obtain a DHS Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. - 9+ years IT experience. - 3+ years ServiceNow development experience. - 3+ years of experience with REST integrations (Scripted REST APIs, RESTMessageV2). Requirements - Active DHS, ICE, or DoD government clearance. - Experience integrating ServiceNow with CCaaS/CTI platforms (e.g., OpenFrame, call event handling). - Experience with MID Server and secure network integrations. - Experience with Workflow Data Fabric (WDF) or similar external/zero-copy data patterns. - Experience with IntegrationHub (Spokes, Actions, Flow Designer). - Experience with data ingestion (Import Sets, Transform Maps). - Experience with server-side scripting (JavaScript, Business Rules, Script Includes). - Experience with asynchronous processing patterns (events, scheduled jobs, queues). - Experience working with ServiceNow data model, preferably CSM/Case Management. - ServiceNow certifications: CSA (required/preferred), CIS-CSM or CIS-ITSM. Professional Skills - Hands-on experience troubleshooting and resolving technical issues. - Detail-oriented tendencies with excellent problem-solving and analytical abilities. - The ability to work effectively in a team-oriented, collaborative environment. - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. - Ability to work in a fast-paced environment. Benefits - The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00.