Role Description Fetch is seeking a highly organized and results-driven Billing & Accounts Receivable Manager to lead our billing operations, collections, and cash application functions. This role will oversee both onshore and offshore teams and be responsible for ensuring billing accuracy, timely collections, efficient cash posting, and strong operational execution across the order-to-cash cycle. The ideal candidate is a proactive leader who thrives in a fast-paced environment, drives accountability, removes operational roadblocks, and partners cross-functionally to support revenue-generating activities and company growth objectives. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - Bachelor’s degree in Accounting, Finance, Business, or related field - 5+ years of experience in Billing, Accounts Receivable, or Order-to-Cash operations - 2+ years of people management experience, including managing distributed or offshore teams - Strong understanding of billing operations, collections processes, cash applications, and revenue workflows - Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams - Proven ability to manage competing priorities in a fast-paced, high-growth environment - Strong analytical, organizational, and problem-solving skills - Excellent communication and stakeholder management abilities - Experience with ERP systems and AR automation tools preferred Requirements - Lead and manage Billing, Collections, and Cash Application teams across both onshore and offshore resources - Oversee daily team workloads and ensure tasks are completed accurately and within established timelines and SLAs - Coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement - Identify operational bottlenecks, resolve issues proactively, and escalate risks appropriately when needed - Drive process standardization, documentation, and operational efficiency initiatives - Partner closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements - Ensure customer billing is accurate, timely, and aligned with contractual terms - Support new deal structures, pricing models, and billing requirements as the business evolves - Assist with system enhancements, automation initiatives, and scalable process improvements - Own collections performance and help drive achievement of annual operating targets - Develop strategies to reduce DSO (Days Sales Outstanding) and improve overall cash flow performance - Monitor aging trends and ensure timely follow-up on outstanding receivables - Ensure cash receipts are applied accurately and timely to customer accounts - Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues - Maintain strong internal controls and compliance across billing and AR operations - Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends - Support monthly, quarterly, and annual close activities related to AR and billing - Assist with audit requests and documentation as needed Benefits - Competitive compensation packages including base, equity, and benefits - Base salary range for this position is $88,000 - $104,000 - Discover our benefits and how our employees live rewarded at https://fetch.com/careers

• Active Collections & Outreach: Conduct high volume outbound calls and email follow-ups to secure payment commitments and resolve outstanding invoices. • Aging Report Audit: Daily monitoring of the Aging Report within the internal operating system to identify priority accounts and high-balance overdue items. • Relationship Management: Act as the "face of AR," listening to client concerns, identifying why a bill hasn't been paid (e.g., wrong department, missing info), and correcting the issue immediately. • Payment Processing: Manually process credit card payments over the phone and resend digital invoices with "Click-to-Pay" links to simplify the client experience. • Specialized Construction Billing: Manage complex billing documentation and pay applications within portals such as Procore and GCPay. • Precise Documentation: Maintain meticulous notes on payment commitments and follow up exactly when promised to ensure no balance "falls through the cracks." • Daily Reporting: Provide End-of-Day (EOD) reports summarizing collection totals, call/email volume, and potential "red flag" accounts.

Role Description We are seeking a focused and professional Accounts Receivable Specialist to maintain a healthy cash flow and manage the company’s Aging Report. This is a communication-heavy role that requires the "velvet glove" approach, maintaining excellent client relationships while being firm and persistent about collections. You will act as the primary detective and problem solver for outstanding balances, ensuring that billing hurdles are cleared and payments are secured. Key Responsibilities - Active Collections & Outreach: Conduct high volume outbound calls and email follow-ups to secure payment commitments and resolve outstanding invoices. - Aging Report Audit: Daily monitoring of the Aging Report within the internal operating system to identify priority accounts and high-balance overdue items. - Relationship Management: Act as the "face of AR," listening to client concerns, identifying why a bill hasn't been paid (e.g., wrong department, missing info), and correcting the issue immediately. - Payment Processing: Manually process credit card payments over the phone and resend digital invoices with "Click-to-Pay" links to simplify the client experience. - Specialized Construction Billing: Manage complex billing documentation and pay applications within portals such as Procore and GCPay. - Precise Documentation: Maintain meticulous notes on payment commitments and follow up exactly when promised to ensure no balance "falls through the cracks." - Daily Reporting: Provide End-of-Day (EOD) reports summarizing collection totals, call/email volume, and potential "red flag" accounts. Qualifications - 3+ Years of Experience: Proven track record specifically in Accounts Receivable and Collections (B2B experience is required). - Native-Level English: Exceptional verbal and written English is mandatory for handling delicate financial conversations with U.S.-based business owners. - Experience with Billing Portals: Previous experience with Procore, GCPay, or similar project-based billing systems is a significant advantage. - Technical Proficiency: Comfortable working with SaaS platforms, VOIP phone systems (3CX), and Google Workspace. - Detail-Oriented & Organized: Ability to track multiple payment timelines and manage a high volume of administrative follow-ups without error. Benefits - Salary: $1,500 + USD (Plus, based on experience) - Schedule: Monday – Friday, 8:30 AM – 5:30 PM PST (Strict adherence to U.S. Pacific Time is mandatory). - Time Off: 10 days of PTO (accrued after 90 days) plus observed U.S. Federal Holidays. - Remote Work: 100% remote environment with modern tech tools provided. - Training: Comprehensive on-the-job training regarding industry-specific substrates and billing software. Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪 - ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - 📄 Resumes must be submitted in English. - 🚫 Applications that do not meet these criteria will be automatically rejected.

Title: Insurance AR Specialist - Remote Location: Fort Myers, FL 33907, USA Cape Coral, FL 33914, USA Charleston, SC 29414, USA Alabama Office Birmingham, AL, USA United States Job Description: For over 29 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). Serving over 2,700 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes. Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart at sisfirst.com. THIS IS A REMOTE POSITION The AR Specialist is responsible for collection efforts on Insurance Accounts. Will handle the accounts receivable for Ambulatory Surgical Centers, submit appeals and research denials from Insurance Carriers. ESSENTIAL DUTIES/ RESPONSIBILITIES: - Work accounts receivable as assigned - Follow up on denials in a timely manner - Demonstrated experience with writing appeals, initiating appeals/follow-up on appeals - Must be comfortable interacting with insurance representatives - Excellent organizational, communication & time management skills - Knowledge of managed care contracts (i.e fee schedules and allowables) - Experience working with non-participating providers - Must have a clear understanding of the insurance collection process - Ability to solve problems associated with tasks - Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time SPECIFIC KNOWLEDGE & SKILLS REQUIRED: - Knowledge of all medical billing, insurance guidelines and appeals process required - Healthcare Insurance Collecting experience - Knowledge of computers and Windows-driven software - Excellent command of written and spoken English - Cooperative work attitude toward and with co-employees, management, patients, and outside contacts - Ability to promote favorable company image with patients, insurance companies, and general public - Must have a minimum of 40Mbps internet download speed to effectively run SIS Systems BENEFITS: - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance - Vacation/Sick time - 401(k) retirement plan with company match - Paid Holidays - SIS Cares Day - Hybrid or Remote environment depending on the role We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply. At this time we are unable to sponsor H1B candidates