• Reporting to the Vice President of Client Services, the Account Manager supports the retention, satisfaction, and growth of a portfolio of EK Health’s clients through consistent communication, accurate execution of client programs, and timely issue resolution • This role focuses on relationship building, service coordination, and data-driven client support while developing the skills needed to manage more complex accounts over time • Serve as a day-to-day point of contact for assigned clients under the guidance of senior leadership • Maintain consistent client communication via phone, email, virtual, and in-person meetings • Track and document all client interactions and activities in HubSpot • Support client reviews by gathering data, preparing materials, and updating client records • Report on program performance, achievements and cost savings with monthly, quarterly and/or annual stewardship reviews • Escalate issues, risks, or concerns appropriately to senior team members • Assist in the development and maintenance of Strategic Client Plans • Evaluate program enhancement opportunities • Participate in monthly client plan reviews and updates in HubSpot • Coordinate reporting, meeting logistics, and follow-ups • Track service outcomes, basic performance metrics, and client feedback • Support invoice review and assist with accounts receivable follow-up • Coordinate issue tracking and resolution with internal teams • Monitor revenue and utilization trends for assigned clients • Assist in identifying potential service expansion or cross-sell opportunities • Assist in the preparation of reports and proposals • Escalate revenue declines or utilization concerns to leadership • Develop a strategic plan for revenue growth or retention strategies • Assist with contract renewal preparation and documentation • Support annual fee validation and pricing reviews • Help review, update, and distribute client protocols as required • Ensure client records align with contractual and operational requirements

Role Description The Strategic Account Manager owns and grows a portfolio of named enterprise accounts across the East region, including existing customers and high-priority prospects. This role combines account expansion and new business development, with a focus on building long-term relationships, uncovering new opportunities, and driving measurable business outcomes. You will engage technical and business stakeholders to position Nasuni’s platform as a key part of modern data infrastructure strategies. This role is ideal for enterprise sellers who excel in complex environments, build momentum across large organizations, and consistently deliver results through strong account strategy and disciplined execution. Responsibilities - Account Strategy & Growth - Develop and execute account plans across assigned enterprise accounts - Expand existing customer relationships by identifying new use cases and business priorities - Build strong relationships across stakeholders and business units - New Opportunity Development - Identify and develop new opportunities within assigned prospect accounts - Build relationships with key decision-makers and influencers - Align Nasuni solutions to customer priorities, initiatives, and transformation goals - Enterprise Deal Execution - Manage complex sales cycles using structured methodologies such as MEDDPIC - Build strong business cases and financial justification - Maintain accurate forecasting and pipeline visibility - Ecosystem & Partner Collaboration - Work with resellers, GSIs, and cloud providers to drive joint account success - Execute co-sell strategies with AWS, Microsoft, and Google Cloud - Leverage partners to expand reach and accelerate deal cycles - Executive Engagement - Engage senior business and technology leaders - Lead strategic conversations around: - Data infrastructure modernization - Cost optimization - Risk reduction and resilience - AI readiness and data accessibility - Technical Credibility - Build understanding of: - Hybrid cloud storage and file services - Enterprise data infrastructure - Partner effectively with technical teams to support solution validation - AI-Enabled Selling - Use AI-powered tools to improve: - Account research and planning - Customer engagement and personalization - Pipeline management and forecasting accuracy Qualifications - 8–12+ years of enterprise B2B technology sales experience - Proven success managing and growing enterprise or strategic accounts - Demonstrated ability to expand customer relationships and create new business within assigned accounts - Experience managing complex, multi-stakeholder sales cycles - Familiarity with structured sales methodologies such as MEDDPIC or MEDDICC - Experience working with channel partners and/or cloud alliances - Strong ability to engage and influence senior stakeholders - Proficiency with CRM tools such as Salesforce and modern sales platforms - Experience using AI or data-driven tools to improve sales effectiveness Preferred Qualifications - Experience selling data infrastructure, storage, or cloud solutions - Familiarity with hybrid cloud environments - Experience in partner-led or co-sell motions - Track record of exceeding enterprise sales targets Ideal Qualifications - Experience working with Global 2000 organizations - Success driving enterprise-wide platform adoption - Established relationships within relevant industries or regions - Experience supporting large-scale transformation initiatives Requirements - 8–12+ years of total enterprise sales experience - 5+ years owning enterprise or strategic accounts - 3+ years selling infrastructure, cloud, or data-related solutions Benefits - Best in class employee onboarding and training - "Take What You Need” paid time off policy - Comprehensive health, dental and vision plans - Company-paid life and disability insurance - 401(k) and Roth IRA retirement plan - Generous employee referral bonuses - Flexible remote work policy - 10 Paid Holidays - Wide array of wellbeing offerings - Pre-tax savings accounts with company contributions - Great team culture and social activities - Collaborative workspaces - Free on-site fitness centers and stocked kitchens in select office locations - Professional development resources

Role Description We are scaling our customer base and need an Account Manager who can own the customer experience across a portfolio of active client accounts. This role is responsible for communication, campaign coordination, onboarding, quality control, reporting, retention, and overall account success. The Account Manager oversees approximately 15 active client accounts and acts as the day-to-day strategic and operational contact for each client. You will work closely with leadership and our remote production team to ensure high-quality marketing execution, strong communication, timely lead routing, and long-term client retention. What you'll do - Serve as the primary point of contact for assigned client accounts - Lead weekly client communication via Slack, Loom, email, and scheduled calls - Review and approve marketing content prior to publication - Coordinate with internal production and support teams to ensure timely execution - Monitor client performance metrics and prepare monthly reporting summaries - Manage onboarding for new client accounts - Maintain strong organization, responsiveness, and client satisfaction - Identify opportunities for account growth and retention This role is measured on outcomes, not activity. Primary metric: - Monthly customer composite score - Each client completes a short monthly survey (3–5 Likert questions covering communication, content quality, results, responsiveness, and overall satisfaction). - Scores are averaged into a composite score per client, then weighted across the AM’s portfolio - Survey is sent automatically — not by the AM directly. - Customers do not know scores affect compensation. - Bonus is paid quarterly using a 3-month trailing composite, with the lowest single month dropped before averaging. - This is the central performance signal for the role. Secondary metrics - Annual retention rate of accounts under management (target 85%+) - Cost per acquisition outcomes per client (move-ins, tours, investor calls — milestone-appropriate) - Onboarding cycle time (target: client fully active by week 6) - Account growth rate (% of accounts that upgrade or add scope over time) Qualifications - 3+ years of agency, account management, client services, or digital marketing experience - Experience managing multiple client accounts simultaneously - Strong written and verbal communication skills - Highly organized with strong attention to detail - Comfortable working independently in a remote environment - Senior care, healthcare, hospitality, or real estate marketing experience - Agency experience preferred - Familiarity with Slack, Monday.com, Canva, Mailchimp, or Google Workspace Benefits - Compensation: $70,000 base + performance commission (OTE $106K+) - Medical, dental insurance - PTO and paid holidays - Remote-first flexibility - Company-provided software and equipment - Professional development support

Role Description You, as the Channel Account Manager will have enterprise channel experience and proven strategic channel relationships. The Channel Account Manager role is a dedicated resource to our strategic partners, acting as a trusted advisor and valued business consultant and will govern the overall relationship between the strategic partner and ReversingLabs. - Provide administrative oversight. - Act as an advocate of ReversingLabs within the strategic partner ecosystem. - Act as an advocate of the partner within ReversingLabs. - Establish deep relationships with key strategic partner stakeholders. - Collaborate with local channel sales directors & regional sales directors to manage business objectives and action plans. - Engage in strategic sales opportunities to drive profitable revenue growth for both ReversingLabs and our partner(s). - Focus on driving new channel relationships into the Regional Channel Manager territories. - Collaborate with regional sales directors to find partners/relationships within the targeted account list. What You Will Do - Responsible for creating, developing, and managing to joint business plan with assigned strategic partner(s). - Identify key initiatives and targeted sellers associated. - Develop marketing and technological activities to support initiatives in the field. - Assist with and monitor execution of field plan activities. - Provide monthly key performance indicator (KPI) reports to strategic partner and channel stakeholders. - Review business plan engagement level(s), funnel, and sales related to targeted sellers for each joint initiative during quarterly business reviews (QBRs). - Regularly identify opportunities for business plan enhancement, make changes accordingly, monitor for performance, repeat as necessary. - Perform quarterly business review (QBR) with assigned strategic partner(s). - Overall sales and revenue performance against strategic partner target(s). - Review current business plan initiatives, targeted sellers, activities, and performance (both seller and channel manager). - Add value – Proactively bring ideas to improve performance, drive profitable revenue, increase ease of doing business (contests, reporting/visibility, solutions, process changes, etc.). - Identify, communicate, and jointly develop a plan to address sales & revenue trends as needed with strategic partner(s). - Sales/Revenue breakdown (examples): - Seller Participation - Product - Contract Term - New Logo Attainment - Large Deal Quantity - Develop national/regional market coverage plans and initiatives. - Drive recruitment initiatives where applicable for underdeveloped markets. - Develop onboarding programs and strategies. - Strategic sellers – work with channel manager on general onboarding process. - Work with marketing to develop and deliver welcome package to include (examples): Personal letter, giveaways, strategic product material. Qualifications - A disciplined and proven customer-centric sales process. - Demonstrated Channel Sales experience with a track record of exceptional achievement. - Experience in a complex sales environment, managing large, visible, demanding customer accounts. - The right Attitude – self-starter, motivated, committed, responsive, proactive, get-stuff-done. - The right Aptitude – problem solver, innovator, anticipates and navigates through issues/obstacles. - The right Abilities – domain knowledge, strong track record of success, customer focused, collaborative. Benefits - Base Salary $130,000 – $140,000 plus performance-based bonus or commission (role-dependent), a comprehensive Total Rewards package and equity. - 401(k) with both Traditional and Roth options to support your long-term financial goals. - Flexible Spending Accounts (Health Care & Dependent Care) to help maximize tax savings. - Exceptional medical coverage, ReversingLabs covers nearly 90% of premiums across all coverage levels. - Health Reimbursement Arrangement (HRA), reimbursing your medical deductible. - 100% Employer-paid dental, vision, disability, and life insurance. - Voluntary benefits including life insurance, Hospital Indemnity, and Accident coverage. - Pet insurance. - Complimentary Calm app membership to support mindfulness, focus, and better sleep. - Flexible PTO. - Quarterly Wellness Weekends. - Remote work stipend. - Volunteer Time Allowance, 8 paid hours annually. - Continuous learning and development with full access to Udemy Business. - Clear paths for advancement and ongoing career development. - A collaborative, innovative, and remote-first environment. Company Description ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.