• Own the product vision, roadmap, and backlog for all internal Managed Services tooling, with HALO ITSM as the primary platform. • Ensure tooling supports efficient, scalable, and auditable service delivery across all customer accounts. • Translate operational, service, and business needs into clearly defined, prioritised product backlog items. • Balance competing demands across teams, ensuring tooling development focuses on maximum operational value and risk reduction. • Act as the authority on tooling scope, configuration standards, and intended use, preventing tool sprawl and inconsistent practices. • Ensure tooling changes are assessed for operational impact, aligned to ITIL practices, and introduced in a controlled manner. • Drive continual improvement through data‑led insights, KPIs, user feedback, and service performance trends. • Represent internal tooling at governance forums, service reviews, and leadership discussions.

Title: Senior, Router Grapple Location: Pompano Beach, FL, United States Department: Operations - Collection Job Description: Description **Remote Position with virtual and onsite training Must reside within the Florida Market area! Routing Experience Needed! Strong Communication and Computer Skills preferred! Flexible within 2am-9pm ET operation hours Monday-Friday - Rotating Saturdays I. Job Summary Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Works with routing specialists, route managers, and the service department to optimize complex routes - Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response - Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service - Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues - Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues - Records and documents information from Drivers and distributes to appropriate departments - Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues - Serves as point person for manager, coordinates projects and other tasks as necessary - Delegates work in managers absence - Serves as an escalation point for other Dispatchers in the department - Train new Dispatchers - Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Required Qualifications - High School Diploma or G.E.D (accredited). - 2 years Minimum of previous dispatching experience (in addition to education requirements). B. Other Knowledge, Skills or Abilities Preferred - Additional or specialized training in transportation, logistics, or similar area of study - Customer service experience in a call-center environment preferred. - Computer skills with ability to handle multiple monitors, programs and systems - Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices - Must have the desire and ability to learn Waste Management proprietary software applications V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday. - Normal setting for this job is: home office setting with reliable internet connection and a quiet workspace. Pay The expected base pay rate for this position across the U.S. is $22.00. This pay rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location VI. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Role Description Für unseren Versicherungskunden im Raum Bern, suchen wir eine:n motivierte:n und aufgeschlossene:n Senior Product Owner. In diesem Projekt geht es um die die Weiterentwicklung moderner ICT-Produkte in einem agilen Umfeld. Du übernimmst Verantwortung für die Produktentwicklung, arbeitest eng mit internationalen Teams zusammen und begleitest den gesamten Produktlebenszyklus von der Anforderungsaufnahme bis zur erfolgreichen Umsetzung. - Betreuung und Koordination des Offshore-Teams in Vietnam - Verantwortung für Komponenten im Umfeld der Kundendatenverwaltung - Begleitung und Steuerung des gesamten Lifecycle der verantworteten Komponenten - Durchführung von Businessanalysen sowie Requirements Engineering - Erfassen, strukturieren und dokumentieren von Anforderungen - Erstellen von Business Cases sowie Mitwirkung bei strategischen Entscheidungsgrundlagen - Entwickeln und Umsetzen der Produktstrategie - Koordination und Planung von Produkt-Releases - Unterstützung des Scrum-Teams beim Verständnis der Produktvision und Prioritäten - Sicherstellen von Governance-Richtlinien und Qualitätsstandards - Aktives Stakeholder Management mit internen und externen Anspruchsgruppen - Enge Zusammenarbeit mit interdisziplinären Teams in einem agilen Umfeld Qualifications - Mehrjährige Erfahrung als Product Owner in einem agilen Umfeld - Fundierte Kenntnisse in Agile/Scrum, idealerweise mit Erfahrung im SAFe Framework - Erfahrung im Bereich Businessanalyse und Requirements Engineering - Sicherer Umgang mit Jira und Confluence - Erfahrung im Stakeholder Management sowie in der Zusammenarbeit mit internationalen Teams - Fähigkeit, Teams zu inspirieren, zu motivieren und erfolgreich zu begleiten - Offenes, proaktives und empathisches Auftreten mit starker Kommunikationsfähigkeit - Freude an komplexen Fragestellungen sowie an konzeptioneller Arbeit - Hohe Eigeninitiative und strukturierte Arbeitsweise - Offenheit und Bereitschaft zur Zusammenarbeit mit unterschiedlichen Kulturkreisen, insbesondere im asiatischen Umfeld - Verhandlungssichere Deutsch- und Englischkenntnisse Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

• Define and communicate the product vision, strategy, and roadmap. • Conduct market research and customer interviews to identify product opportunities. • Analyze market trends, customer feedback, and competitive landscape to drive product decisions. • Develop AI-focused product strategies, including AI go-to-market approaches and pricing models for new products. • Collaborate with engineering, design, and other teams to define product requirements and specifications. • Prioritize features, enhancements, and fixes based on business goals, customer needs, and technical feasibility. • Own and manage the product backlog, ensuring the team is focused on delivering the highest value items. • Work closely with engineering to ensure product requirements are understood and implemented. • Coordinate with sales, marketing, and customer support to ensure successful product launches and customer adoption. • Lead product discovery efforts, including customer research, competitor analysis, and usability testing. • Engage with customers and internal stakeholders to gather feedback and iterate on product features. • Track product performance and KPIs, adjusting strategy as needed based on insights and results. • Organize and lead regular customer advisory board sessions to gather strategic input, validate product direction, and strengthen key customer relationships. • Lead the go-to-market strategy for new products and features, ensuring all teams are aligned for successful launches. • Monitor and optimize the product throughout its lifecycle, from concept to retirement. • Provide ongoing support for the product and address any issues that arise post-launch.