Title: Senior Remote Device Associate Location: PA-Philadelphia Job ID: 317734 Category: Clerical/Administrative Work Type: FT Work Schedule: Full Time Job Description: Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Senior Remote Device Associate Department: EPS Lab Location: Hospital of the University of Pennsylvania- 3400 Spruce St Hours: Full Time Senior Remote Device Associate Summary: The Senior Remote Device Associate is responsible for routine functioning of the Remote Cardiac Device Monitoring Program, including analyzing rhythms, determining actionable alerts, enrolling patients, scheduling transmissions, reporting results to physicians and advanced practice staff, as well as billing for services and follow up on failed transmissions and non-compliance. Incumbent uses clinical judgment within scope to prioritize device alerts and abnormal transmissions per established policies and protocols and notifies physician or non-physician practitioners of urgent issues requiring further attention. Integrates a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic review, and assists the Electrophysiology team and their clinical manager/ practice manager in supporting the delivery of highest quality care. Incumbent is responsible for managing all office functions related to the above, plus personal interaction with patients in clinic and via phone/email to demonstrate, teach and troubleshoot. Incumbent is responsible to promote organizational values of service excellence by demonstrating courtesy and respect for patients and their families, visitors, and other employees. Responsibilities: REMOTE DEVICE RESPONSIBILITIES: • Evaluate implantable loop recorder alerts and scheduled transmission; escalate to provider. • Analyze rhythm, begin report and send to appropriate provider for feedback. • Determine actionable alerts for ILRs, pacers and ICDs and communicate to EP team. • Arrange device clinic visits for patients with abnormal device function. • Serve as a resource and mentor to Remote Device Associates. • Retrieves orders from providers, calls patients to confirm enrollment and assures that monitors are sent. Instructs patient to call the office when monitor is received and facilitates setup and successful transmission. • Enrollment, scheduling, processing transmissions: • Enrolls patient within 1 weeks’ time in the appropriate Remote system, orders monitor to be sent as needed. • Schedules pacer/ICD patients for automatic transmissions every 91 days, and loop recorder patients per current policy. • Checks each remote monitoring site EVERY DAY (Mon-Fri) whether patients are scheduled to transmit or not to ensure no alerts occurred. Alerts are scanned to PennChart with telephone encounter message routed to the AP for the attending’s service (and alternate APs if primary is off), and the remote team. • If alert is urgent such as continued recurrent shocks or notices sustained VT, the associate contacts the covering AP in the office asap. • Scans scheduled transmissions into PennChart within 2 days for physician review. • Creates encounter in PennChart under patient's EP MD correlating with day of transmission. • Completes billing utilizing EP office visit smartset. • Completes/updates Device Questionnaire in EPIC. • Completes remote transmission letter and sends to patient – utilizes My Penn Medicine when possible. • Ensures patient has been seen in the office within the last year. If not seen within past year sends telephone encounter to Physician team including AA, AP, and MD. • Follows established Protocol for patients with missed transmissions/ noncompliance. Follow up on Missed Transmissions: • All device company sites should have few to zero missed transmissions. • If missed transmissions are noted, associate contacts patient to ensure home monitor is plugged in and guides patient to send transmission. Calls placed to patient should be entered into PennChart and a follow up transmission should be scheduled in remote monitoring site. • Completes remote transmission letter and sends to patient - utilizes My Penn Medicine when possible. • If patient misses 2 transmissions compliance letter is to be sent to patient and a message entered in PennChart with cc to Provider team including AA, MD, and AP. • If patient does not respond or send transmissions for 1 year, they will receive a final certified letter and is subject to disenrollment from HUP remote monitoring department per policy. ADDITIONAL RESPONSIBILITIES: • Reports promptly when called to clinic to meet with patients in order to teach, demonstrate and answer questions related to all types of remote monitoring modalities. May also perform these duties via telephone encounters or MPM within EMR, if applicable. • Where applicable, may check demo home monitoring equipment to ensure that it is in proper working order. • Reports broken equipment to supervisor. • Gives clear explanations to patients regarding remote monitoring processes and expectations for compliance. • Provides patients with follow up instructions and clinic contact information in clinic or in EMR. • Complies with yearly education requirements (i.e., HIPAA, OSHA, Safety, CLIA). Qualifications: • H.S. Diploma/GED and 5 years of experience in a patient care setting required. Must have understanding of medical terminology, cardiac anatomy and pacemaker/ ICD / loop recorder function. Good understanding of cardiac rhythm disorders (Required) • 2 years Cardiac Device Training Schools or CRM/EP Educational Institutes (Preferred) • Associate's Degree and experience with direct patient care (Preferred) • Bachelor’s Degree and 2 years Must have understanding of medical terminology, cardiac anatomy and pacemaker/ ICD / loop recorder function. Good understanding of cardiac rhythm disorders required (Preferred) Licenses, Registrations, and Certifications • Current / active International Board of Heart Rhythm Examiners (IBHRE) Cardiovascular Device Remote Monitoring Specialist (CDRMS) certification OR obtain within 12 months of hire (Required) • Current /active Certified Rhythm Analysis Technician (CRAT) certification (Required) • CPR certification eligible Skills & Abilities: • Must be proficient with computers including the use of Word, Outlook, Excel, Internet Explorer. • Must be experienced with web-based medical applications and be responsible for accurate data entry. • Must have excellent reasoning and computation skills required to enroll and schedule patients in monitoring programs, troubleshoot problems, and enter information accurately and completely in the electronic medical record. • Must have experience and be comfortable interacting with patients in clinic setting to demonstrate, instruct and answer questions regarding the various remote transmission modalities. • Must be proficient with email communication and other electronic communication to patients, such as MyPennMedicine. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

• Lead the design, implementation, and ongoing improvement of reliable, scalable, performant, and secure production platforms and services. • Work closely with cross-functional teams to build and maintain resilient infrastructure and deployment patterns. • Provide technical leadership and mentorship to engineers across the organisation, promoting strong engineering standards and operational best practice. • Participate in a 24x7 on-call rotation to support critical services and ensure platform availability. • Drive standardisation, automation, and documentation to improve consistency, reduce operational overhead, and support knowledge sharing. • Contribute across the full lifecycle of platform and service delivery, from design and build through to operation and optimisation.

Title: Platform Engineer - Clearance Required Location: Remote United States Job Description: LMI is seeking an experienced Platform Engineer with a minimum of an active SECRET clearance and minimum 3-years of demonstrated experience to support the United States Army. This role involves working directly with US Army and US Government mission partners, as well as other contracting partners, to develop-deploy-maintain cloud-based and on-prem digital & software solutions for the Warfighter. This position can be performed remotely. The ideal candidate is adept at applying platform principles in modern software environments, with strong understanding of software integration/testing, and strong familiarity with DevSecOps pipelines, CI/CD practices, and cloud-native architectures. Candidates should be comfortable working across disciplines in secure environments (both on-prem and cloud-based), collaborating closely with developers and other engineers. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities · Design, deploy, and manage the logical infrastructure that applications will run on (Platform as a Service – PaaS). · Ensure all new software functions smoothly across various programs and platforms, including mobile systems. · Automate the testing, deployment and configuration management processes. · Maintain the underlying infrastructure including hardware, software, and storage resources to ensure the infrastructure’s reliability, scalability, and security. · Maintain the overall health and stability of the PaaS and the applications that run on it. · Configure and deploy containerized applications using Docker & Kubernetes. · Write original code and update existing code, ensuring that all code meets program requirements. · Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended. · Update and debug existing systems to ensure a smooth user experience and a uniform look across a variety of platforms. · Optimize new and existing programs for mobile use, including smartphones and tablets. Qualifications Qualifications: · Minimum of an active SECRET clearance · Bachelor's degree in Computer Science or other related technical field · Minimum of 3-year’s experience planning, analyzing, designing, implementing, testing, and maintaining software applications for an enterprise level system. · Previous government technology experience · Expertise in designing, analyzing, and troubleshooting large-scale distributed systems. · Experience architecting and developing software/infrastructure for scalable, secure, and distributed systems on Hybrid or Multi-cloud environments. · Experience using GitLab for CI/CD and automated deployments. · Experience with Terraform, Ansible playbooks, and/or Linux automation scripts · Experience with rudimentary APIs or automation scripts to interact with existing APIs. · Competency with at least one software development programming languages (Python, Java, GO). · Strong familiarity using Linux toolsets to support and analyze network related topics and issues. · Demonstrated experience with Amazon Web Services (AWS). · Experience managing, administrating, configuring, deploying, and maintaining environments and system integration tools, including Kubernetes, Rancher, Helm, & Grafana. · Knowledge of systems monitoring, alerting and analytics at the container level with APM or other tools, including Splunk, ELK, and Prometheus. · Knowledge of IDAM requirements and technologies including Active Directory, SAML, OpenLDAP, hardware tokens, OAuth 2.0, and/or OIDC. · DoD 8570 IAT Level II Certification (SEC+ or other) · Experience with Agile development methodologies and working with Agile teams. Preferred: · Master's degree in Computer Science or related technical field · Knowledge of the Army software development process and its technologies · Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Administrator certification · Experience and/or understanding of US Army processes, business systems, and command and control policies and procedures. · AWS Solutions Architect Associate or Developer Associate certification Target salary range: Disclaimer: $103,784 - $179,659 The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Role Description We are looking for an experienced and dynamic Senior DevOps Engineer to join our Engineering team and help us improve the resilience and performance of the Arbor platform, enabling the business to rapidly scale. The remit and focus of the role is to continuously fix and improve our architecture, infrastructure, and ways of working. This requires an obsessive, metrics-driven approach, a curiosity about system behaviour, and close collaboration with the solution architect and engineering teams. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a collaborative and curious Engineer, this is the role for you. Core Responsibilities - Work with Head of Platform and Head of SRE to identify improvements within the platform infrastructure and implement plans to address. - Work with the Platform teams to improve the maturity of all components within the system, including ensuring High Availability, and adequate testing and DR plans. - Contribute to improving our CI/CD pipelines and providing patterns of deployment. - Assist in incident response and resolution, and subsequent post-mortems and retrospectives. - Participate in tech-talks and team based learning to ensure knowledge is spread. - Document obsessively, relying on Playbooks/Runbooks and systems documentation to aid knowledge transfer. Qualifications - Extensive experience of DevOps Engineering and operating a large scale platform. - Extensive experience of distributed cloud systems, and specifically Amazon Web Services. - Extensive experience of Infrastructure as Code tooling, such as Terraform, Ansible, Cloudformation etc. - Understanding of relational database technologies and their cloud versions (e.g. AWS Aurora). - Experience with messaging and distributed asynchronous workloads. - Experience with nginx or similar technologies. - Experience with DataDog, Prometheus or similar tools. - A positive and proactive attitude to problem solving. - A team player, willing to muck in and help others when needed, driven personality who asks questions and actively participates in discussions. - Good written and spoken English so you can present your ideas. Bonus Skills - Past experience with enterprise solutions running at scale. - Familiarity with kanban and agile development processes. - Experience with Docker and containerisation. - Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design, Test-Driven Development, etc. Benefits - The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. - A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! - 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas. - Life Assurance paid out at 3x annual salary. - Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks. - Private Dental Insurance with Bupa. - Salary sacrifice Pension provided by Scottish Widows. - Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay. - 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! - Access to services such as Calm and Bippit (financial wellbeing coaching). - All of our roles champion flexible working and we are happy to discuss what this means to you. - Social committees that plan team, office and company wide events to bring people together and celebrate success. - Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc). - Volunteer with a charity of your choice for a day each year. - Dog friendly offices! Interview Process - Phone screen. - 1st stage. - 2nd stage. Company Description Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. Refer a Friend Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com Please note: We are unable to provide visa sponsorship at this time.