Penn Medicine

Title: Ambulatory Nurse II Family Practice Category: Nursing Work Type: FT Entity: Clinical Practices of the University of Pennsylvania (CPUP) Location: Penn Medicine University City - 3737 Market St Hours: Mon-Fri office hours hybrid Ambulatory Nurse II Summary: - This role primarily a telephone triage position and therefor is hybrid. - The Ambulatory Nurse II Colleague is an RN that practices as a full partner on the health care team and consistently demonstrates safe practice within the organizational professional practice model. - The Ambulatory Nurse II Colleague possesses the knowledge, skills and the attitude to effectively meet standards for competent professional nursing practice as specified in the Ambulatory Nurse II position description addendum. - The Ambulatory Nurse II Colleague exhibits UPHS organizational behavioral competencies which reflect its mission and are embedded in the professional practice competency domains. - The Ambulatory Nurse II Colleague independently provides patient care through the application of the nursing process and accepts accountability for the nursing care of assigned patients. Assigned patients may range in age from infancy to the elderly. - The Ambulatory Nurse II Colleague demonstrates within the competency domains of Continuous Quality Improvement, Evidence Based Practice and Research, Leadership, Person and Family Centered Care, Professionalism, Safety, Technology/Informatics, and Teamwork (Definitions listed below). - The Ambulatory Nurse II Colleague works closely with the interprofessional health care team to facilitate the coordination of care across the continuum. The nurse focuses on expanding the knowledge and skills necessary to provide individualized care based on physical, psychosocial, cultural, educational, safety, and age-appropriate considerations of assigned patients. Responsibilities: - Evidence Based Practice and Research: The nurse evaluates and integrates best current evidence with clinical expertise and patient and family preferences and values for the delivery of optimal health care and system effectiveness. - Safety: The nurse minimizes risk of harm to patients, families, providers and self through system effectiveness and individual performance. - Professionalism: The nurse demonstrates a commitment to the nursing profession through lifelong learning, adherence to ANA’s Code of Ethics for Nurses, participation in a professional organization and advancing community outreach. - Person and Family Centered Care: The nurse recognizes the patient (or the patient’s designee) as the source of control and a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs. - Leadership: The nurse effectively collaborates and applies innovative, systems thinking to engage in systematic, evidence-based problem solving and decision making to promote effective changes within a complex care delivery system supporting the vision of Penn Medicine. - Informatics/Technology: The nurse utilizes appropriate information and technology to communicate, manage knowledge, mitigate error, and support decision making across the continuum. - Teamwork: The nurse effectively engages in the process of cooperation, coordination, and collaboration in an effort to provide for safe, quality outcomes for patients within inter and intra-professional teams, including virtual teams. - Continuous Quality Improvement (CQI): The nurse utilizes data and QI methods to identify potential and actual problems and opportunities to provide care that is safe, timely, efficient, effective, and equitable. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. - Other duties as assigned to support the unit, department, entity, and health system organization. Qualifications: - Diploma or ASN from an accredited school of nursing (Required) - BSN from and accredited school of nursing (Preferred) - More than 15 months of relevant professional nursing experience (Required) Licensures, Registrations, and Certifications: - RN with State Licensure (Required) - If providing telehealth (video or phone) or direct patient care to individuals residing outside Pennsylvania, the employee must obtain and maintain an appropriate multistate compact license or individual state licenses as required prior to service delivery - BLS from the AHA (Required) - Certification in Specialty (Preferred)

Title: Access Services Associate I Location: Philadelphia, PA, United States Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity/Unit: CPUP - Access Center - Various Departments Location: Remote Shift: Monday-Friday from 7am and 6pm; depending on the departments you are paired with Currently Interviewing for August 2026 Cohort Summary: - The Access Services Associate (ASA) is a call center-based customer service position supporting Penn Medicine ambulatory practices. This phone based, high volume role supports several types of patient interactions including registration, appointment scheduling, referrals and pre-authorizations. The position requires superior and compassionate customer service skills with a focus on Productivity to satisfy financial and operational targets of the Health System. This is primarily a Work from Home position This position requires the agent to learn and execute several protocols for a limited number of UPHS Departments. Responsibilities: - Strives to understand and anticipate patient needs to improve the patient encounter and overall Penn Medicine experience, manages service recovery efforts when needed, enlisting management assistance as appropriate. - Answer phones supporting Access Center SL goals and follow department protocols to manage patient requests. Communicate patient need by thoroughly completing encounter documentation, taking detailed notes and route appropriately through EMR. - Complete call processing in an efficient manner; remain aware of call volumes and Service Level performance (when notified); work as part of the team to handle the call volumes. - Schedule patient appointments by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments. - Communicates with patients by using the AIDET model (Acknowledge, Introduce, Duration, Explanation and Thank You) and keeps manager aware of potential issues as they arise. - Issues referrals for patients as required and as per protocol. - Maintain knowledge of basic medical terminology, Computer and EMR skills. - Ensure patients are well prepared for their visit by accurately scheduling with the appropriate physician and specialty. Accurately communicate and set patient expectations in a clear, empathetic manner to help ensure they arrive for their appointment with all pertinent information and care coordination (medical records, test results, referrals, copays). In addition, patients will be provided information on directions, parking and building navigation. - Coordinates clinical and administrative aspects of the new patient scheduling encounter. - May Assist with some Computer and System setup for Telemed Patient. - Explain the functionality on the MyPennMedicine App. - Perform within the expected outcome of the Automated Call Distribution (ACD) environment. - Solves telephone issues and timely reports problems related to volume to manager. - Follow established downtime procedures for registration. - As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling. - Financial: - Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. - Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols - Other/Regulatory - Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) - Flexible and readily adopts new processes and engages in practice operation changes. Education or Equivalent Experience: - H.S. Diploma/GED (Required) - 3+ years medical office experience, or customer service experience is preferred. - A degree may be considered in lieu of experience. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Title: Senior ERP Developer Job ID: 311463 Category: Information Services/Technology/Service Desk/Telecom Work Type: FT Location: Philadelphia, PA, United States Work Schedule: 8hr Days Category: Information Services/Technology/Service Desk/Telecom Work Type: FT Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? - Entity: Corporate - Department: IS-Corporate Applications - Location: Remote based out of Philadelphia, PA - Hours: 8hr Days Summary: The Senior ERP Developer is responsible for configuration, administration, and development of ERP applications, specifically Infor based ERP modules. They provide technical and architectural leadership for solutions as well as develop and influence the technical objectives of assignment. Responsibilities: - Performs Infor technical administration functions to configure and setup applications to maximize system performance. - Researches, analyzes, designs, proposes and delivers solutions based on best practices. - Contributes to the implementation of innovative solutions through hands-on development and/or configuration activities using Infor development tools such as Configuration Console, Landmark Pattern Language, Infor Process Automation, Infor ION, Birst, and other Infor development tools. - Configures and modifies Infor application security and setup. - Looks for opportunities to learn and use non-Infor tools to integrate with external systems, when appropriate. - Manages the application development life cycle including definition and documentation of project scope and implementation plans for Infor applications. - Acts as a mentor to other team members and actively builds the team's support documentation, instructional sessions/videos, and referrals to knowledge resources. - Leads technical design sessions with team members, including detailed design specifications, ensuring architectural standards are followed.: Education or Equivalent Experience: - Bachelor of Arts or Science Preferably in Computer Science, Computer Engineering or allied disciplines (Required) - And 5+ years Configuration, administration, and development of an ERP system. (Required) - 2+ years Configuration, administration, and development of Infor based applications. (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Title: Service Desk Analyst (I or II) Location: PA/NJ/DE/MD Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Corporate Services Department: IS-Service Desk Hours: Remote, M-F, 1:30pm - 10pm This position is based in Philadelphia but is eligible to be performed remotely from within PA/NJ/DE/MD. Position Summary: First point of contact for Penn Medicine in providing front-line diagnosis and support for all Information Services problems and/or requests for service. Processes customer requests via phone, Intranet and e-mail with appropriate customer interaction skills. Follows documented procedures and processes. Determines the best resolution workflow from scripts in the Help Desk knowledge management system. Based on the script selected, executes key phases of resolution workflow including problem receipt, triage, resolution and closure (when possible), and problem referral to the designated resolver group. Follows established guidelines for escalating or referring issues to other analysts, resolver groups and/or management. Provides thorough documentation of all reported issues within the Help Desk tracking system. Ensures customer satisfaction with prompt action and professional customer communication. Accountabilities: - Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related network systems. - Configuration and resetting the network access accounts whenever required. - Installation of new hardware’s and software’s. - Processing software’s and hardware’s by coordinating user setups, installations and upgrades. - Provide training to end users. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Minimum Required Education and Experience: - HS Diploma is required. - 1+ years of experience in an IS help desk or call center environment or technical support/customer service preferred - 1+ years prior experience in healthcare environment preferred Licenses, Registrations, and Certifications: - IS industry technical certification, IS Trade or Technical program completion Service Desk Analyst II Position Summary: Experienced first point of contact for Penn Medicine in providing front-line diagnosis and support for all Information Services problems and/or requests for service. Processes customer requests via phone, Intranet and e-mail with appropriate customer interaction skills. Follows documented procedures and processes. Determines the best resolution workflow from scripts in the Help Desk knowledge management system. Based on the script selected, executes key phases of resolution workflow including problem receipt, triage, resolution and closure (when possible), and problem referral to the designated resolver group. Follows established guidelines for escalating or referring issues to other analysts, resolver groups and/or management. Provides thorough documentation of all reported issues within the Help Desk tracking system. Ensures customer satisfaction with prompt action and professional customer communication. Provides ad hoc assistance to other members of the Help Desk team. Performs special projects as assigned by management. Accountabilities: - Maintains confidential information and prevents unauthorized disclosure of such information and exhibits tact and sensitivity in all communication. - Works with other team members and departments to solve problems. - Participates in Entity and Department wide initiatives for patient and employee safety. - Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. - Continually seeks training and knowledge. Stays abreast of the continually changing Penn Medicine IS environment. Is sel-fmotivated in managing own course of training. - Provides assistance and education to other members of the Help Desk team. - Actively works on help desk requests for service that are submitted by end users via phone calls, electronic interfaces (e.g.web form, Epic integration, etc.), and email. - Demonstrates patience and the ability to remain calm under pressure and makes decisions under pressure. - Asks end users appropriate questions to establish a clear understanding of the service request. Ensures that the end users request is accurately documented in Remedy. - Displays good written and verbal communication skills. Demonstrates strong listening skills. Has the ability to translate complex technical details into simple, clear terms that are easy for end users to understand. - Works cooperatively with end users, co-workers, and tier 2 resolvers to isolate, identify, escalate, transition and resolve end user requests for service. - Can prioritize urgency of calls and actions as documented in knowledge management scripts. - Effectively transitions problems to tier 2 resolvers as documented in knowledge management scripts. - Adheres to documented management escalation procedures. - Is able to quickly recognize when to request assistance from another help desk resource in order to provide a timely understanding of the end user service request. - Performs other duties as assigned/required by management. - Meets service levels for service request handling rates, average talk time, first call resolution rates and average speed of answer as documented by Help Desk standards. - Adheres to talk time standards in high call-volume situations. - Makes recommendations to improve Help Desk processes. Works with management to document process improvements. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Minimum Required Education and Experience: - HS Diploma is required - 1+ years of Experience in a IS Help Desk environment required, preferably in a health care environment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Title: Living Donor Transplant Coordinator- RN HUP Hybrid Location: PA-Philadelphia Job ID: 323832 Category: Nursing Work Type: FT Job Description: Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? This role is FT and Hybrid. Summary: - The Clinical Nurse 2 – Transplant Coordinator is an RN that practices as a full partner on the health care team and consistently demonstrates safe practice within the organizational professional practice model.The Clinical Nurse 2 – Transplant Coordinator possesses the knowledge, skills and the attitude to effectively meet standards for competent professional nursing practice as specified in the Clinical Nurse 2 position description addendum. - The Clinical Nurse 2 – Transplant Coordinator exhibits UPHS organizational behavioral competencies which reflect its mission and are embedded in the professional practice competency domains.The Clinical Nurse 2 – Transplant Coordinator independently provides patient care through the application of the nursing process and accepts accountability for the nursing care of assigned patients. The age of patients can range from adolescents to the elderly. - The Clinical Nurse 2 – Transplant Coordinator demonstrates within the competency domains of Continuous Quality Improvement, Evidence Based Practice and Research, Leadership, Person and Family Centered Care, Professionalism, Safety, Technology/Informatics, and Teamwork (Definitions listed below). - The Clinical Nurse 2 – Transplant Coordinator Colleague works closely with the multidisciplinary transplant team to facilitate the coordination of care across the continuum. The nurse focuses on expanding the knowledge and skills necessary to provide individualized care based on physical, psychosocial, cultural, educational, safety, and age appropriate considerations of assigned patients. The Clinical Nurse 2 – Transplant Coordinator seeks feedback in assuming leadership roles and provides feedback for improved clinical practice. The nurse demonstrates how nursing practice impacts the organizational vision, mission, and goals and the care delivery system. The nurse complies with all regulations and standards of regulatory and accrediting bodies. Responsibilities: - Professional Practice Competency Domains DefinitionsContinuous Quality Improvement (CQI): The nurse utilizes data and QI methods to identify potential and actual problems and opportunities to provide care that is safe, timely, efficient, effective, and equitable. - Evidence Based Practice and Research: The nurse evaluates and integrates best current evidence with clinical expertise and patient and family preferences and values for the delivery of optimal health care and system effectiveness. - Leadership: The nurse effectively collaborates and applies innovative, systems thinking to engage in systematic, evidence-based problem solving and decision making to promote effective changes within a complex care delivery system supporting the vision of Penn Medicine. - Person and Family Centered Care: The nurse recognizes the patient (or the patient’s designee) as the source of control and a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs. - Professionalism: The nurse demonstrates a commitment to the nursing profession through lifelong learning, adherence to ANA’s Code of Ethics for Nurses, participation in a professional organization and advancing community outreach. - Safety: The nurse minimizes risk of harm to patients, families, providers and self through system effectiveness and individual performance. - Technology/Informatics: The nurse utilizes appropriate information and technology to communicate, manage knowledge, mitigate error, and support decision making across the continuum. - Teamwork: The nurse effectively engages in the process of cooperation, coordination, and collaboration in an effort to provide for safe, quality outcomes for patients within inter and intra-professional teams, including virtual teams. Credentials: - Registered Nurse - PA (Required) - Basic Cardiac Life Support (Required) Education or Equivalent Experience: - Bachelor of Arts or Science (Required) - Education Specialization: BSN from an accredited school of nursing Equivalent Experience: •And More than 15 months relevant professinoal nursing experience and completion of the Nurse Residency Program, if appliacble We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Title: Ambulatory Nurse II Location: PA-MediaJob ID: 320627 Category: Nursing Work Type: FT Job Description: Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Clinical Care Associates—Penn Primary Care and Penn Specialty Practices Department: Phone Triage Position Location: Fully Remote Hours: Full-Time, M-F 8:30-5 Summary: - The Ambulatory Nurse II Colleague is an RN that practices as a full partner on the health care team and consistently demonstrates safe practice within the organizational professional practice model. - The Ambulatory Nurse II Colleague possesses the knowledge, skills and the attitude to effectively meet standards for competent professional nursing practice as specified in the Ambulatory Nurse II position description addendum. The Ambulatory Nurse II Colleague exhibits UPHS organizational behavioral competencies which reflect its mission and are embedded in the professional practice competency domains. - The Ambulatory Nurse II Colleague independently provides patient care through the application of the nursing process and accepts accountability for the nursing care of assigned patients. Assigned patients may range in age from infancy to the elderly. The Ambulatory Nurse II Colleague demonstrates within the competency domains of Continuous Quality Improvement, Evidence Based Practice and Research, Leadership, Person and Family Centered Care, Professionalism, Safety, Technology/Informatics, and Teamwork (Definitions listed below). - The Ambulatory Nurse II Colleague works closely with the interprofessional health care team to facilitate the coordination of care across the continuum. The nurse focuses on expanding the knowledge and skills necessary to provide individualized care based on physical, psychosocial, cultural, educational, safety, and age appropriate considerations of assigned patients. Responsibilities: - Evidence Based Practice and Research: The nurse evaluates and integrates best current evidence with clinical expertise and patient and family preferences and values for the delivery of optimal health care and system effectiveness. - Safety: The nurse minimizes risk of harm to patients, families, providers and self through system effectiveness and individual performance. - Professionalism: The nurse demonstrates a commitment to the nursing profession through lifelong learning, adherence to ANA’s Code of Ethics for Nurses, participation in a professional organization and advancing community outreach. - Person and Family Centered Care: The nurse recognizes the patient (or the patient’s designee) as the source of control and a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs. - Leadership: The nurse effectively collaborates and applies innovative, systems thinking to engage in systematic, evidence-based problem solving and decision making to promote effective changes within a complex care delivery system supporting the vision of Penn Medicine. - Informatics/Technology: The nurse utilizes appropriate information and technology to communicate, manage knowledge, mitigate error, and support decision making across the continuum. - Teamwork: The nurse effectively engages in the process of cooperation, coordination, and collaboration in an effort to provide for safe, quality outcomes for patients within inter and intra-professional teams, including virtual teams. - Continuous Quality Improvement (CQI): The nurse utilizes data and QI methods to identify potential and actual problems and opportunities to provide care that is safe, timely, efficient, effective, and equitable. Credentials: - Basic Cardiac Life Support (Required) - Registered Nurse - PA (Required) Requirements: - Diploma or ASN from an accredited school of nursing (Required) - More than 15 months of relevant professional nursing experience (Required) - Multi-State RN License (Required) We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Title: Senior Remote Device Associate Location: PA-Philadelphia Job ID: 317734 Category: Clerical/Administrative Work Type: FT Work Schedule: Full Time Job Description: Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job Title: Senior Remote Device Associate Department: EPS Lab Location: Hospital of the University of Pennsylvania- 3400 Spruce St Hours: Full Time Senior Remote Device Associate Summary: The Senior Remote Device Associate is responsible for routine functioning of the Remote Cardiac Device Monitoring Program, including analyzing rhythms, determining actionable alerts, enrolling patients, scheduling transmissions, reporting results to physicians and advanced practice staff, as well as billing for services and follow up on failed transmissions and non-compliance. Incumbent uses clinical judgment within scope to prioritize device alerts and abnormal transmissions per established policies and protocols and notifies physician or non-physician practitioners of urgent issues requiring further attention. Integrates a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic review, and assists the Electrophysiology team and their clinical manager/ practice manager in supporting the delivery of highest quality care. Incumbent is responsible for managing all office functions related to the above, plus personal interaction with patients in clinic and via phone/email to demonstrate, teach and troubleshoot. Incumbent is responsible to promote organizational values of service excellence by demonstrating courtesy and respect for patients and their families, visitors, and other employees. Responsibilities: REMOTE DEVICE RESPONSIBILITIES: • Evaluate implantable loop recorder alerts and scheduled transmission; escalate to provider. • Analyze rhythm, begin report and send to appropriate provider for feedback. • Determine actionable alerts for ILRs, pacers and ICDs and communicate to EP team. • Arrange device clinic visits for patients with abnormal device function. • Serve as a resource and mentor to Remote Device Associates. • Retrieves orders from providers, calls patients to confirm enrollment and assures that monitors are sent. Instructs patient to call the office when monitor is received and facilitates setup and successful transmission. • Enrollment, scheduling, processing transmissions: • Enrolls patient within 1 weeks’ time in the appropriate Remote system, orders monitor to be sent as needed. • Schedules pacer/ICD patients for automatic transmissions every 91 days, and loop recorder patients per current policy. • Checks each remote monitoring site EVERY DAY (Mon-Fri) whether patients are scheduled to transmit or not to ensure no alerts occurred. Alerts are scanned to PennChart with telephone encounter message routed to the AP for the attending’s service (and alternate APs if primary is off), and the remote team. • If alert is urgent such as continued recurrent shocks or notices sustained VT, the associate contacts the covering AP in the office asap. • Scans scheduled transmissions into PennChart within 2 days for physician review. • Creates encounter in PennChart under patient's EP MD correlating with day of transmission. • Completes billing utilizing EP office visit smartset. • Completes/updates Device Questionnaire in EPIC. • Completes remote transmission letter and sends to patient – utilizes My Penn Medicine when possible. • Ensures patient has been seen in the office within the last year. If not seen within past year sends telephone encounter to Physician team including AA, AP, and MD. • Follows established Protocol for patients with missed transmissions/ noncompliance. Follow up on Missed Transmissions: • All device company sites should have few to zero missed transmissions. • If missed transmissions are noted, associate contacts patient to ensure home monitor is plugged in and guides patient to send transmission. Calls placed to patient should be entered into PennChart and a follow up transmission should be scheduled in remote monitoring site. • Completes remote transmission letter and sends to patient - utilizes My Penn Medicine when possible. • If patient misses 2 transmissions compliance letter is to be sent to patient and a message entered in PennChart with cc to Provider team including AA, MD, and AP. • If patient does not respond or send transmissions for 1 year, they will receive a final certified letter and is subject to disenrollment from HUP remote monitoring department per policy. ADDITIONAL RESPONSIBILITIES: • Reports promptly when called to clinic to meet with patients in order to teach, demonstrate and answer questions related to all types of remote monitoring modalities. May also perform these duties via telephone encounters or MPM within EMR, if applicable. • Where applicable, may check demo home monitoring equipment to ensure that it is in proper working order. • Reports broken equipment to supervisor. • Gives clear explanations to patients regarding remote monitoring processes and expectations for compliance. • Provides patients with follow up instructions and clinic contact information in clinic or in EMR. • Complies with yearly education requirements (i.e., HIPAA, OSHA, Safety, CLIA). Qualifications: • H.S. Diploma/GED and 5 years of experience in a patient care setting required. Must have understanding of medical terminology, cardiac anatomy and pacemaker/ ICD / loop recorder function. Good understanding of cardiac rhythm disorders (Required) • 2 years Cardiac Device Training Schools or CRM/EP Educational Institutes (Preferred) • Associate's Degree and experience with direct patient care (Preferred) • Bachelor’s Degree and 2 years Must have understanding of medical terminology, cardiac anatomy and pacemaker/ ICD / loop recorder function. Good understanding of cardiac rhythm disorders required (Preferred) Licenses, Registrations, and Certifications • Current / active International Board of Heart Rhythm Examiners (IBHRE) Cardiovascular Device Remote Monitoring Specialist (CDRMS) certification OR obtain within 12 months of hire (Required) • Current /active Certified Rhythm Analysis Technician (CRAT) certification (Required) • CPR certification eligible Skills & Abilities: • Must be proficient with computers including the use of Word, Outlook, Excel, Internet Explorer. • Must be experienced with web-based medical applications and be responsible for accurate data entry. • Must have excellent reasoning and computation skills required to enroll and schedule patients in monitoring programs, troubleshoot problems, and enter information accurately and completely in the electronic medical record. • Must have experience and be comfortable interacting with patients in clinic setting to demonstrate, instruct and answer questions regarding the various remote transmission modalities. • Must be proficient with email communication and other electronic communication to patients, such as MyPennMedicine. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.