Role Description As our Customer Success Specialist/Manager based in Guatemala, you will be the key driver of customer product adoption and growth across the region. This is an individual contributor role where you will work closely with OEMs, bottlers, specifiers, and end users, helping them unlock the full ROI of AoFrio's IoT solutions and software. This role also involves engaging prospective customers, supporting regional commercial strategies, and collaborating with internal teams to deliver an exceptional customer experience. Qualifications - Minimum 3 years of experience in sales and/or project management in the beverage or food industries - Bachelor's degree in Engineering, Computer Science, Marketing, Business, or a related field - Experience and knowledge in B2B IoT solutions is a huge plus - Outstanding communication skills - able to engage, influence, and inspire stakeholders at all levels - Strong customer service and relationship management background - Previous coaching or training experience, with the ability to translate and document client requirements - Fluency in English is essential; Spanish proficiency required for the Guatemala market Requirements - Build and manage strong relationships with current AoFrio customers across the region, maintaining regular contact including on-site visits - Drive customer adoption and utilisation of AoFrio's IoT solutions, software, and services - Support and coach customers to achieve a sustainable ROI from AoFrio’s solutions - Support commercial strategies to grow revenue, protect existing business, and help to acquire new customers - Deliver customer training on the optimal use of AoFrio products and software - Provide first-level technical support, responding to a wide range of product and software enquiries - Develop, organise, and manage implementation programmes for AoFrio IoT solutions - Produce accurate, timely programme status reports and monthly outcomes updates - Analyse market intelligence, including competitor landscape, to guide business decisions - Collaborate with internal teams including Commercial Managers, Application Engineering, Solutions, Marketing, and Finance - Represent AoFrio in meetings with potential customers and support the resolution of commercial and contractual issues Benefits - Employment Type: This role is offered on a contractor basis - Health & Wellbeing: EAP program - Flexible Working: Flexible hours and freedom to adjust your schedule - Work-From-Anywhere: Up to 4 weeks per year globally - Diversity: Inclusive workplace where every voice matters - Professional Development: Individual funds for growth Diversity in Tech at AoFrio At AoFrio, we are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology. Don't tick all the boxes? Don't worry, we'd still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.

• Answer, manage, and resolve tickets in JIRA efficiently and with a customer-first mindset. • Be the frontline of our Help Center, responding to any customer request or inquiry. • Prepare custom reports and analyses to help clients improve their loyalty program performance. • Coordinate with clients to understand campaign objectives, prepare configurations, and execute them in the platform. • Analyze campaign results and suggest optimizations to improve outcomes. • Prepare and deliver training sessions on different modules of our platform. • Collect customer feedback and contribute ideas to help shape future product improvements. • Handle customer data, reports, and ticket information securely and in strict compliance with GDPR and internal security policies.

Title: Office Coordinator, Full Time Location: New York City United States Job Description: WHY DEPT? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. About You Are you a tech-savvy self-starter with an inexplicable need to keep everything in its place and clean? Do you want a job where your primary focus is ensuring the happiness of your amazing coworkers (keeping the coffee pot full and the fridge stocked, making sure their computers and network are running smoothly, etc.)? We are looking for a part-time Office Coordinator for our Denver office that can help us do just that! Essential Functions and Responsibilities: The Office Coordinator's primary responsibility is to oversee office operations and procedures while creating and cultivating a positive, engaging and psychologically safe environment where employees are heard, cared for and kept up to date on important company and office news. This is an Onsite Role. Specific responsibilities include: - Office/kitchen inventory (making sure we have all of the supplies, food, etc. needed) - Organization/cleaning (emptying/running the dishwasher, cleaning coffee pots and food containers as needed, keeping the office tidy) - Leading local social events (arranging happy hours, office outings, etc.) - Coordinating local volunteer initiatives - Managing weekly lunch order to encourage employees to utilize office - Welcoming visitors and getting new employees settled in the office - Coordinate, organize, and distribute deliveries and mail - Ad hoc projects (shipping gifts/merch, decorating the office, tech troubleshooting, installation - Keeping a pulse on office morale and amplifying any team questions or concerns to the People team The Office Coordinator will also have the opportunity to assist in greater company projects with the People team, bandwidth permitted. Job Requirements and Qualifications: - 1+ years administrative/executive assistant experience - Ability to juggle many roles - Accuracy/high attention to detail - Proven ability to manage a budget - Proficient in Google Drive - Proficient in Excel would be a plus - Excellent verbal and written communication skills - Commitment to fostering a psychologically safe environment Schedule - Full-time: 40 hours per week, with some flexibility for events, etc. - In office only - Location: 470 Park Ave South, 8th Floor North Tower, New York, NY 10016 Compensation for this role is $40 hourly. WE SUPPORT YOU BEING YOU: DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step. DEPT participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place. DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about DEPT Learn more about DEPT diversity, equity, and inclusion efforts This is remote role, however you must be located within 50 miles of New York, NY (tri-state area is ok) to be considered. New York, NY Salary Range $35 - $40 USD

• Full ownership of post-sale adoption and value delivery for a portfolio of West Coast operator accounts. • Onboarding and training facilitation for new communities, ensuring staff confidence and product fluency from day one. • Relationships with operator leadership (VPs of Clinical, Operations, IT) and community-level stakeholders (EDs, DONs, care staff). • Adoption monitoring and intervention — identifying at-risk communities early and deploying playbooks to course-correct. • Cross-functional partnership: surfacing expansion signals and churn risk to Account Management, channeling client feedback to Product, and partnering with Support on escalation resolution. • Account health scoring and adoption reporting through HubSpot. • On-site presence across your book (~30% travel) for go-lives, training and high-stakes account moments.