Title: Office Coordinator, Full Time Location: New York City United States Job Description: WHY DEPT? We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. About You Are you a tech-savvy self-starter with an inexplicable need to keep everything in its place and clean? Do you want a job where your primary focus is ensuring the happiness of your amazing coworkers (keeping the coffee pot full and the fridge stocked, making sure their computers and network are running smoothly, etc.)? We are looking for a part-time Office Coordinator for our Denver office that can help us do just that! Essential Functions and Responsibilities: The Office Coordinator's primary responsibility is to oversee office operations and procedures while creating and cultivating a positive, engaging and psychologically safe environment where employees are heard, cared for and kept up to date on important company and office news. This is an Onsite Role. Specific responsibilities include: - Office/kitchen inventory (making sure we have all of the supplies, food, etc. needed) - Organization/cleaning (emptying/running the dishwasher, cleaning coffee pots and food containers as needed, keeping the office tidy) - Leading local social events (arranging happy hours, office outings, etc.) - Coordinating local volunteer initiatives - Managing weekly lunch order to encourage employees to utilize office - Welcoming visitors and getting new employees settled in the office - Coordinate, organize, and distribute deliveries and mail - Ad hoc projects (shipping gifts/merch, decorating the office, tech troubleshooting, installation - Keeping a pulse on office morale and amplifying any team questions or concerns to the People team The Office Coordinator will also have the opportunity to assist in greater company projects with the People team, bandwidth permitted. Job Requirements and Qualifications: - 1+ years administrative/executive assistant experience - Ability to juggle many roles - Accuracy/high attention to detail - Proven ability to manage a budget - Proficient in Google Drive - Proficient in Excel would be a plus - Excellent verbal and written communication skills - Commitment to fostering a psychologically safe environment Schedule - Full-time: 40 hours per week, with some flexibility for events, etc. - In office only - Location: 470 Park Ave South, 8th Floor North Tower, New York, NY 10016 Compensation for this role is $40 hourly. WE SUPPORT YOU BEING YOU: DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step. DEPT participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place. DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about DEPT Learn more about DEPT diversity, equity, and inclusion efforts This is remote role, however you must be located within 50 miles of New York, NY (tri-state area is ok) to be considered. New York, NY Salary Range $35 - $40 USD

• Full ownership of post-sale adoption and value delivery for a portfolio of West Coast operator accounts. • Onboarding and training facilitation for new communities, ensuring staff confidence and product fluency from day one. • Relationships with operator leadership (VPs of Clinical, Operations, IT) and community-level stakeholders (EDs, DONs, care staff). • Adoption monitoring and intervention — identifying at-risk communities early and deploying playbooks to course-correct. • Cross-functional partnership: surfacing expansion signals and churn risk to Account Management, channeling client feedback to Product, and partnering with Support on escalation resolution. • Account health scoring and adoption reporting through HubSpot. • On-site presence across your book (~30% travel) for go-lives, training and high-stakes account moments.

Role Description As a Senior Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across North America. - Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. - Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. - Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. - Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. - Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. - Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. - Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. - Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. Qualifications - Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. - Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. - Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. - Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. - Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. - Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. - Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). - Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, troubleshooting problems. - Fluent Spanish speaking skills would be desirable. Benefits - Health insurance - 401k - 20 days annual leave - Social security etc.

• Scoping, communicating, and project managing customer deliverables. • Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group. • Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions. • Capturing, documenting, quantifying, and communicating customer feedback and risk to various teams. • Assisting in the creation of communal resources and innovating efficient processes. • Analyzing customer behavior to improve engagement & retention. • Leading frequent customer meetings & quarterly business reviews. • Working with customers and internal sales teams to grow accounts and negotiate contracts.