Title: Clinical Support Representative - El Paso, TX (El Paso, TX, US, 79905) Location: El Paso, TX - western part of Texas, New Mexico, Arizona and parts of Colorado. United States Job Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment. This territory covers El Paso, TX - western part of Texas, New Mexico, Arizona and parts of Colorado. What will you do as a Clinical Support Representative - Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory. - Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. - Understand and effectively present technical literature and how it applies to solving the Customer needs. - Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration. - Act as a liaison between Service and Sales at the time of installation. - Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing. - Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians. - Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products. - Identify and recognize key business opportunities and trends to appropriate team member. - Record Customer feedback and complaint information through the proper quality processes and channels. - Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams. The Experience, Skills, and Abilities Needed - Required - Associate’s degree - 2 years of successful medical device sales or hospital sales experience - Ability to travel overnight up to 40% - Must be able to be compliant with hospital/customer credentialing requirements - Preferred - Bachelor’s degree - 2 years of experience in Operating Room Integration or Sterile Processing Department - Experience supporting functions such as Clinical Engineering or hospital IT - Experience in B2B sales - Experience in audio visual communications What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: • Base Salary + Incentive Compensation Program • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) • Cell Phone Stipend • Robust Sales Training Program • Flexible Time Off + 9 Corporate Holidays Per Year • Excellent Healthcare, Dental, and Vision Benefits • Healthcare and Dependent Flexible Spending Accounts • Long/Short Term Disability Coverage • 401(k) with a Company Match • Parental Leave • Tuition Reimbursement Program • Additional Add-On Benefits/Discounts #LI-BS1 Pay range for this opportunity is $70,000- $75,500. This position is incentive plan eligible, at target earnings of $80,000 - $85,000, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

Role Description A transportation and logistics employer is seeking motivated individuals for an entry-level Dispatch Office Support role. This opportunity is ideal for candidates interested in freight coordination, communication support, and daily transportation operations. - Assist with dispatch and transportation coordination activities - Support communication between drivers, carriers, and internal teams - Monitor shipment updates and delivery status information - Maintain accurate scheduling and operational records - Provide administrative support for logistics operations Qualifications - Strong communication and organizational skills - Basic computer and data entry proficiency - Ability to work in a fast-paced environment - Detail-oriented and dependable work ethic - Previous logistics experience is helpful but not required Benefits - Competitive pay opportunities - Entry-level training provided - Career growth potential within transportation operations - Supportive team environment Company Description

Provide advanced technical assistance to service technicians, troubleshoot complex issues with home electronics, document interactions accurately, and deliver high-quality customer support while maintaining knowledge of product updates and best...

Role Description The Dispute Support IV role is responsible for investigating and processing customer disputes and ensuring timely, accurate resolution. This position focuses on identifying root causes and implementing appropriate solutions while partnering with cross-functional teams to ensure disputes are handled efficiently and with minimal impact to customer satisfaction and business operations. In this role, you will also meet with customers to answer questions about disputes and dispute processes. This position supports strong customer relationships and overall business profitability through effective dispute management. Qualifications - Bachelor’s Degree or equivalent experience - 2–5 years experience in a related field - Occasional travel as needed (<10%) Requirements - Investigate customer disputes by reviewing relevant documentation such as invoices, contracts, service records, and customer communications. - Analyze root cause and determine the appropriate resolution based on company policies, contract terms, and customer history. - Process disputes by gathering required information, documenting it, and entering it into the dispute management system. - Communicate with customers to acknowledge receipt of disputes, provide updates on progress, and meet with customers to answer questions about disputes and dispute processes. - Ensure timely resolution to meet or exceed resolution time targets; follow up on open disputes and escalate issues as needed. - Track, document, and resolve disputes in compliance with company policies and procedures, maintaining detailed records for future reference and compliance. - Collaborate with internal teams (Sales, Operations, IT, Finance) to resolve disputes requiring additional input or corrections. - Work with appropriate departments to correct billing, data entry, or operational processes to prevent future disputes; provide feedback on common dispute trends; monitor/report key metrics (volume, resolution time, customer feedback) and use data/analytics to identify recurring issues and develop corrective actions. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - Safe and clean work environment