Provide advanced technical assistance to service technicians, troubleshoot complex issues with home electronics, document interactions accurately, and deliver high-quality customer support while maintaining knowledge of product updates and best...

Role Description The Dispute Support IV role is responsible for investigating and processing customer disputes and ensuring timely, accurate resolution. This position focuses on identifying root causes and implementing appropriate solutions while partnering with cross-functional teams to ensure disputes are handled efficiently and with minimal impact to customer satisfaction and business operations. In this role, you will also meet with customers to answer questions about disputes and dispute processes. This position supports strong customer relationships and overall business profitability through effective dispute management. Qualifications - Bachelor’s Degree or equivalent experience - 2–5 years experience in a related field - Occasional travel as needed (<10%) Requirements - Investigate customer disputes by reviewing relevant documentation such as invoices, contracts, service records, and customer communications. - Analyze root cause and determine the appropriate resolution based on company policies, contract terms, and customer history. - Process disputes by gathering required information, documenting it, and entering it into the dispute management system. - Communicate with customers to acknowledge receipt of disputes, provide updates on progress, and meet with customers to answer questions about disputes and dispute processes. - Ensure timely resolution to meet or exceed resolution time targets; follow up on open disputes and escalate issues as needed. - Track, document, and resolve disputes in compliance with company policies and procedures, maintaining detailed records for future reference and compliance. - Collaborate with internal teams (Sales, Operations, IT, Finance) to resolve disputes requiring additional input or corrections. - Work with appropriate departments to correct billing, data entry, or operational processes to prevent future disputes; provide feedback on common dispute trends; monitor/report key metrics (volume, resolution time, customer feedback) and use data/analytics to identify recurring issues and develop corrective actions. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - Safe and clean work environment

Title: Support Specialist - Customer Engagement (Broadband) Location: Mandan United States Job Description: This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Mandan area and have the ability to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process. We are unable to accommodate candidates requesting remote work for this opening. Primary Responsibilities NISC is ranked in ComputerWorld&rsquo;s Best Places to Work survey for 20 consecutive years and we are looking for a qualified individual to join our Broadband area on our Customer Engagement Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC&rsquo;s applications. This team member will assist customers in all aspects of application support including troubleshooting, training, and on-going support for NISC&rsquo;s payments, SmartHub, and Multi-Channel Messenger solutions. Essential Functions - Provides superior customer support to internal and external customers in all encounters. - Assist Member/Customers in all aspects of application support for NISC developed suite of products related to payments, SmartHub, and Multi-Channel Messenger. - Prepares Change Requests (CRs) and follow-up to resolution. - Performs research of difficult application problems, resolves issues for Member/Customers who are using and recommends changes or enhancements as directed. - Facilitate and follow up with Member/Customers on difficult requests and procedures. - Assists with mass communications to Member/Customers. - Assists with software release process. - Gather, maintains and audits Member information in the configuration database. - Utilizes all support tools as directed. - Conveys customer feedback to product development staff as appropriate. - Perform on-site training or deliver remote application training to Member/Customers via Web Tools. - Provides after hours support. - May develop and deliver training to co-workers as assigned. - May perform training or deliver remote application training to Member/Customers via remote learning tools. - May prepare materials and deliver Member information Conference (MIC) sessions. - May be called upon to assist in other support areas. - May be called upon to participate on design teams regarding application enhancements. - May be called upon to participate in testing of new product development or enhancements. - Travel as necessary to meet the goals and objectives of this position. - Other duties as assigned. Desired Job Experience - Generally requires 3-5 years of product usage or support experience either at NISC or similar related experience. - Basic knowledge of NISC's products&rsquo; features and functionality. - Basic knowledge of Project Management processes and theory. - Basic knowledge of Service Level Management (SLM) best practices. - Basic knowledge of the Utility or Telecom industry a plus. - Familiarity with other integrated applications and services. Important Skills - Excellent verbal and written interpersonal and communication skills. - Excellent presentation and training skills. - Excellent telephone etiquette and an ability to deal effectively with Member/Customers. - Excellent research and problem solving skills with a strong attention to detail. - Strong PC skills. - Ability to effectively lead, influence and teach others. - Ability to organize and prioritize. - Ability to interact in a positive manner with internal and external contacts. - Ability to work independently, as well as in a team environment - Ability to travel as often as necessary to meet the goals and objectives of the position. - Commitment to NISC&rsquo;s Statement of Shared Values. Desired Education Bachelor's degree in a business-related field or equivalent experience.

Title: Life Insurance Customer Representative Role (Primarily Home) Location: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 United States Full time Job Description: This is a role where you will be on the phones primary supporting our customers and agents regarding life policies. Once the policy issued you will provide assistance with policy changes, billing, and other service to support the policy. You will continue to develop product knowledge and customer service skills to interact with policyholders and/or agents. May specialize in one or more products in one or more lines. This is an hourly position. The working hours for this role are Monday-Friday, on a rotating schedule between 7:00 a.m. and 7:00 p.m. Central Time. You are required to take and pass a typing test with a passing score of 35WPM or higher. In this primarily home-based role, you will be working from home, you must be located proximate (within 30-50miles) to one of our office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 If you're located near our Madison, WI office you will be required to come into the office 1 day a month. On occasion, you may be asked to travel (up to 3 times a year) to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. #LI-Remote Position Compensation Range: $25.00 - $34.32 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - This is a call center operations role. You will be on the phone talking calls on average between 50-60 calls a day and can change when call demand exceeds forecast. - Provides customer policy activities for new business, renewal policies, billing and policy changes for insurance or brokerage products. - Researches complex inquiries from customers or agents. - Mentors others and resolves complex issues. - Assists with special projects, system testing, and on-the-job training as needed. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support, or service. - Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products. - Solid knowledge and application of underwriting, servicing or billing guidelines. - Demonstrated experience using reference materials, reading policy language, and processing rules and procedures. - Demonstrated written and verbal communication skills. Preferred candidates are those with day-to-day work experience directly interacting with customers, along with strong technology skills and organizational skills. Insurance experience is a plus but not required. Travel Requirements - Up to 10%. Physical Requirements - Work that primarily involves sitting/standing. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.