Title: Support Specialist - Customer Engagement (Broadband) Location: Mandan United States Job Description: This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Mandan area and have the ability to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process. We are unable to accommodate candidates requesting remote work for this opening. Primary Responsibilities NISC is ranked in ComputerWorld’s Best Places to Work survey for 20 consecutive years and we are looking for a qualified individual to join our Broadband area on our Customer Engagement Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC’s applications. This team member will assist customers in all aspects of application support including troubleshooting, training, and on-going support for NISC’s payments, SmartHub, and Multi-Channel Messenger solutions. Essential Functions - Provides superior customer support to internal and external customers in all encounters. - Assist Member/Customers in all aspects of application support for NISC developed suite of products related to payments, SmartHub, and Multi-Channel Messenger. - Prepares Change Requests (CRs) and follow-up to resolution. - Performs research of difficult application problems, resolves issues for Member/Customers who are using and recommends changes or enhancements as directed. - Facilitate and follow up with Member/Customers on difficult requests and procedures. - Assists with mass communications to Member/Customers. - Assists with software release process. - Gather, maintains and audits Member information in the configuration database. - Utilizes all support tools as directed. - Conveys customer feedback to product development staff as appropriate. - Perform on-site training or deliver remote application training to Member/Customers via Web Tools. - Provides after hours support. - May develop and deliver training to co-workers as assigned. - May perform training or deliver remote application training to Member/Customers via remote learning tools. - May prepare materials and deliver Member information Conference (MIC) sessions. - May be called upon to assist in other support areas. - May be called upon to participate on design teams regarding application enhancements. - May be called upon to participate in testing of new product development or enhancements. - Travel as necessary to meet the goals and objectives of this position. - Other duties as assigned. Desired Job Experience - Generally requires 3-5 years of product usage or support experience either at NISC or similar related experience. - Basic knowledge of NISC's products’ features and functionality. - Basic knowledge of Project Management processes and theory. - Basic knowledge of Service Level Management (SLM) best practices. - Basic knowledge of the Utility or Telecom industry a plus. - Familiarity with other integrated applications and services. Important Skills - Excellent verbal and written interpersonal and communication skills. - Excellent presentation and training skills. - Excellent telephone etiquette and an ability to deal effectively with Member/Customers. - Excellent research and problem solving skills with a strong attention to detail. - Strong PC skills. - Ability to effectively lead, influence and teach others. - Ability to organize and prioritize. - Ability to interact in a positive manner with internal and external contacts. - Ability to work independently, as well as in a team environment - Ability to travel as often as necessary to meet the goals and objectives of the position. - Commitment to NISC’s Statement of Shared Values. Desired Education Bachelor's degree in a business-related field or equivalent experience.

Title: Life Insurance Customer Representative Role (Primarily Home) Location: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 United States Full time Job Description: This is a role where you will be on the phones primary supporting our customers and agents regarding life policies. Once the policy issued you will provide assistance with policy changes, billing, and other service to support the policy. You will continue to develop product knowledge and customer service skills to interact with policyholders and/or agents. May specialize in one or more products in one or more lines. This is an hourly position. The working hours for this role are Monday-Friday, on a rotating schedule between 7:00 a.m. and 7:00 p.m. Central Time. You are required to take and pass a typing test with a passing score of 35WPM or higher. In this primarily home-based role, you will be working from home, you must be located proximate (within 30-50miles) to one of our office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Hopkins, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 If you're located near our Madison, WI office you will be required to come into the office 1 day a month. On occasion, you may be asked to travel (up to 3 times a year) to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. #LI-Remote Position Compensation Range: $25.00 - $34.32 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - This is a call center operations role. You will be on the phone talking calls on average between 50-60 calls a day and can change when call demand exceeds forecast. - Provides customer policy activities for new business, renewal policies, billing and policy changes for insurance or brokerage products. - Researches complex inquiries from customers or agents. - Mentors others and resolves complex issues. - Assists with special projects, system testing, and on-the-job training as needed. Specialized Knowledge & Skills Requirements - Demonstrated experience providing customer-driven solutions, support, or service. - Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products. - Solid knowledge and application of underwriting, servicing or billing guidelines. - Demonstrated experience using reference materials, reading policy language, and processing rules and procedures. - Demonstrated written and verbal communication skills. Preferred candidates are those with day-to-day work experience directly interacting with customers, along with strong technology skills and organizational skills. Insurance experience is a plus but not required. Travel Requirements - Up to 10%. Physical Requirements - Work that primarily involves sitting/standing. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Title: Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • OKC, OK • FL • TX Location: 5665 North Kraft Lake Drive, Caledonia, MI 49316 10200 Abilities Way, Kansas City, KS 66111 7340 W. Memorial Road, Oklahoma City, OK 73142 19111 Dallas Parkway, Dallas, TX 75287 Job Description: We are Farmers - where ambition meets opportunity. At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Workplace: Remote ( #LI-Remote ) Department and Training Overview - Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time / 9:00AM-5:30PM Eastern Time, 3 weeks. - Starting Pay: $18.23-$20.66 per hour, based on geographic location and experience. - Spanish Bilingual Candidates eligible for a 10% pay differential (must be fluent in reading and speaking Spanish). - Work Location: This is a fully remote position. However, applicants must reside within 50 miles of one of the following office locations to be eligible for future promotional opportunities: - 5665 North Kraft Lake Drive, Caledonia, MI 49316 - 10200 Abilities Way, Kansas City, KS 66111 - 7340 W. Memorial Road, Oklahoma City, OK 73142 - 19111 Dallas Parkway, Dallas, TX 75287 A dedicated workspace, free of noise and distractions is required. A Day in the Life of a BW Claims Customer Service Associate As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most. - You're the first voice they hear, assisting with a wide range of situations, from auto and roadside assistance. - Working remotely, you'll take inbound calls from the comfort of your home, with access to a variety of shift options. - Structured work environment, taking calls up to 7 hours of your day. - You guide customers through the claims process, setting clear expectations and helping them feel at ease. - Accuracy and attention to detail are essential, and you'll be fully trained to document each interaction with care. - You're part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor. Essential Job Functions Responds to inbound telephone inquiries in a Claims Contact Center. - Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties. - Provide customers with an explanation of the claim process. - May authorize services such as road side assistance and rental cars. - Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims. - Ensures all customer interactions are clearly and accurately documented in the claim file. - Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks. Key Qualifications - Strong verbal communication and active listening skills. - Proficient in both written and spoken English. - Assumes personal accountability for actions and outcomes. - Possesses flexability to work in a fast paced, dynamic environment. Experience & Skills - Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously. - Ability to troubleshoot connectiviety issues, if needed. - Typing speed of at least 30 WPM with 90% accuracy. - A Typing Assessment will be administered, if considered for the role. - Customer service experience is highly preferred. - Remote contact center experience is a plus, but not required. Education Requirements - High School Diploma or equivalent High School diploma or equivalent required. Physical Actions & Environment This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. - Sits or stands for extended periods of time, up to a full work shift. - Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. - Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. - Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. - Visually verifies and reads information. - Visually locates material, resources and other objects. - Ability to operate a computer for extended periods of time, up to a full work shift. - Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance Job Location(s): US - MI - Grand Rapids, US - FL, US - KS - Kansas City, US - MI - Caledonia, US - MO - Kansas City, US - OK - Oklahoma City, US - TX Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Title: Nutrition Service Coordinator Location: Boston-MA United States time type Part time On-site job requisition id RQ4051643 Job Description: Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Weekend Only/16hrs Job Summary Communicate diet orders for each meal to department Data Center. Implement diet orders, check to be sure there is a tray for each patient with the correct diet order. Obtain trays from tray line for new admissions or patients whose diets have consistently advanced in diet orders. Prepare and serve trays; prepare and serve coffee/tea; add ice cream/yogurt from galley freezer, garnish tray and remove all wrappings from tray and assist patients in opening milk, juice, and condiments. Collect dirty trays. Give patients menu selection sheet, sheet with daily specials and explain how patient is to select food. Assist patients unable to complete selection sheet independently. Employ Excellent Encounter skills of customer service. Clean galley after each meal served, complete special cleaning designated days. May inventory and order nourishments and supplements to be passed to patients between meals or put on their trays the following day. Discard outdated nourishments or supplements. May inventory and order supplies for the nursing nourishment area. Pick supplies up in the department Service Center, put the supplies away, and rotate all perishable items. Maintains strong and effective working relationship with co-workers. Maintain strong rapport with staff on the unit. Communicate to clinical dietitian any information related to the patient's ability or willingness to eat. May orient or train new employees within the department. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served in the department. Demonstrates knowledge of the principles of growth and development over the life span, possesses the ability to assess data reflective of the patients' status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age specific needs. Provides care needed as described in department policies and procedures. N95 mask required. Qualifications Must be able to read, write, and speak English. Basic Computer and math skills. Food service needs/diet modification/religious food practices for sick patients. Job routine- procedures for completing different tasks. Must be capable of implementing exemplary customer service skills as outlined in the Excellent Encounter training. Food service experience desirable. On the job training consisting of 1 week. Effective interpersonal and communications skills. Ability to provide compassionate care to patients. Attention to detail. Must be able to lift 25-30 lbs. and must be able to stand for extended period (most of shift). Motor coordination. Ability to organize work, work efficiently and quickly, meet deadlines. Ability to understand and follow procedures. Ability to use judgment and solve problems independently. Basic computer profiency. N95 mask required. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 273 Charles Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.58 - $26.58/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.